This document contains contact information and a resume for Magida Mamdouh Darwish. It lists her personal details such as being Egyptian, Muslim, and single. It also outlines her education, languages, computer skills, and professional experience working in hotel management roles at various Four Seasons properties in Egypt since 2004. Her experiences include positions like Assistant Catering Sales Manager, Front Office Assistant Manager, and Concierge Supervisor. She also lists several professional training courses taken with Four Seasons.

1. Address :
Telephone :
Mobile :
Email :
6 Zakari Ghoneem st. Kamb Cezar , Alexandria
Egypt
00203- 5912160
002 010 080 05855 – 002 011 172 58000
majmouj20@hotmail.com
Magida Mamdouh Darwish
Personal
information :
Religion: - Muslim.
Marital Status: - Single.
Nationality: - Egyptian.
Sex: - Female.
Date of Birth: - September 01st , 1977
Place of Birth: - Alexandria.
Languages :
Education :
Computer
Arabic: - Mother Tongue.
English: - Excellent (Read; Write; Spoken)
French: - Fair (Read; Write; Spoken)
Graduated from Faculty of Education 1999
Grade : Good
Windows XP.

2. Skills :
Skills :
Experience :
Office XP Applications.
Internet Browsers.
PMS Opera
Delphi
Active – Very high communication skills - Hard Worker – People Oriented – Problem
Solving Skills – Coaching Skills - Team Player – Good Listener – Working under stress –
Willing to learn and grow- Adaptable Flexible.
2004–Till Now Four Seasons Hotels Resorts
June 2012 - present
Assistant Catering Sales Manager
· Dealing with all guests requests regarding booking corporate social events.
· Seeking for business opportunities through sales calls to companies .
· Knowledge of food beverages for guest’s recommendations
· Working closely with banquet staff for arranging corporate social set ups events.
· Working closely with Sales department for meeting guests and arranging events.
March 2011 – June 2012
Front Office Assistant Manager
· Handling all check in check out process
· Handling all guest’s requests during the stay
· Following up with guests prior arrival for any special requests
· Meeting guests upon arrival departure and following up on their stay.
· Assigning rooms for guests prior to their arrival according to special requests.
· Working closely with Sales department for all arrangements for groups in the hotel.
May 2007 – March 2011
Assistant Chief Concierge
Dealing with all the training plans for the new hired team
Dealing with all the guest's requests and reservations
Handling all the transfer requests and Meet Assist for the guest
Up selling all the hotel products and facilities

3. Coaching Leading the team for assuring guest satisfaction
Preparing Budget , PL
Dealing with all guest's requests and handling problems in case of dissatisfaction
Setting career development plans for the team
Preparing employee's performance reviews
Dealing with all guests requests Airline Tickets –Hotels and Restaurants Reservations –
All Entertainment and Excursions arrangements – Transfer requests and flower
arrangements.
Handling the Management requests
Dealing with all guest's challenges and complaints
2006–2007 Four Seasons Resort Sharm El-Sheikh
Concierge Supervisor
2004–2007 Four Seasons Resort Sharm El-Sheikh
Concierge Agent
2003-2004
Sales Marketing and Photoshop designer Ghazal Studios.
2002 – 2003
Sales Marketing Administrative Assistant Hilton Sharm Dreams Vacation
Club Alexandria
Handling all the secretarial and administration work
Dealing with all guest's inquiries
Describing the main idea of the program and resort facilities
2001-2002
Administrative Assistant Director of Operations Hilton Green Plaza Alexandria
Handling all the secretarial and administration work
Handling all FB administration work
Handling all filing and office organization
2000 – 2001
Executive Secretary Royal Hospital Alexandria

4. Handling all the secretarial and administration work .
Handling all filing and office organization
Handling all medical reports
1999 - 2000
Executive and Medical Secretary German Hospital Alexandria
Handling all the secretarial and administration work .
Handling all filing and office organization
Handling all medical reports
1997 – 1999
English Teacher Private Lessons
Professional
courses
Four Seasons Sharm El Sheikh :
FSITP 1.1 , 1.2 , 1.4, 1.5, 1.6
SDP ( Supervisor Development Program )
Designated Trainers Training
Four Seasons Alexandria San Stefano :
MDP Trainings ( Management Development Program ) :
Writing Smart Goals
Guest Experience
Coaching Conversations
Progressive Discipline
How to get organized , Delegate Manage your Time
The Manager's Role
Coaching Fundamentals

5. Properly Identifying Difficult People
Time Management
Theory of Behavior Based Interviewing
Becoming A Manager
Project Management
The Four Seasons Manager
Stress Awareness
Developing Open Channels of Communication
Managing Reviewing Performance
Guest Recognition
Email Etiquette