This curriculum vitae is for Mostafa Ahmed Fathalla, who is seeking a challenging position as an Assistant Front Office Manager. He has over 10 years of experience in front office management positions at hotels in Sharm El Sheikh, Egypt. He holds a Bachelor's degree in Tourism and Hotels from EGOTH in Alexandria. Fathalla is proficient in English and has basic Russian language skills. He is confident, hard-working and able to work well under pressure or independently.

1. Curriculum vitae
We Hope that this Curriculum vitae meets your Satisfaction,
& Give you a true perspective of the person’s character discussed inside.
Presented to you about
Mostafa Ahmed Fathalla
*
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*All references are available upon request.
8 B Zhraa El Maade St. Front Of El Manara School Flat 23 Cairo
Egypt (OR) 208 Golf Heights - Sharm El Sheikh
Phone: 01002308510 - 01000233925
E-mail: mfathalla@windowslive.com

2. Mostafa Ahmed Fathalla
Eissa
Personal Information
 Marital status: Married
 Nationality: Egyptian
 Military Status: Finished
 Date of Birth: 1st
October 1986
Objective
Seeking a challenging position in an esteemed organization as Assistant of Front
Office Manager where my potentials could be used for the full extent, and in
which I could benefit the hotel and develop both my technical and interpersonal
Skills, under time constraint in a highly professional way.
Education
• [2007] Bachelor of Tourism & Hotels
Institute of tourism & hotel , Alexandria (EGOTH)
Tourism Studies Department
Languages
Arabic (Mother tongue)
English (Excellent in reading , writing , speaking)
Russian (Fair in speaking)
Work experience
[ March 2016 Till Now ] Rixos Seagate
(Sharm El Sheikh)
Front Office Desk Manager
[ September 2011- Till March 2016 ] Grand Rotana SPA & Resort
(Sharm El Shiekh)
Front Desk Supervisor

3. • Using Opera Front Office system V. 5.0
- Ensures guests are greeted upon arrival, check-in and escorted
to room.
- Maintains an up to date knowledge of the hotel and services.
Supplies Information and responds to guest queries.
- Ensures effective handover is done, gaining information from
Assistant Front Office Manager and morning Shift Leader.
- Makes control tours of the hotel ensuring that cleanliness
and security is at maximum.
- Handles all guest complaints or problems.
- Responsible for taking immediate action in case an incident
(accident, theft, fire, etc.) occurs.
- Records all important issues and situations on the Duty
Manager Report for General Manager and Front Office
Manager.
- Controls all department keys/room master keys.
- Ensures that an effective handover is made to the Night
Manager in conjunction with the evening Shift Leader.
- Relieves management positions in the Front office in their
absence – Night Manager & Assistant Front Office Manager.
- Establishes, promotes and maintains good public relations
while meeting or exceeding guest expectations.
- Personally checks all VIP arrival rooms and meets guest on
arrival.
- Ensures that airport/crew transportation flow is maintained
effectively.
- Cooperates in the performance of any reasonable task
requested by company manager, executive and guests.
[ June 2009- September 2011 ] Grand Rotana SPA & Resort

4. (Sharm El Sheikh)
Guest Service Agent
Task force to Al Manshar Rotana El Kuwait
Front office team for four months as staff Assistance.
[January 2007- December 2007 ] Five Points Trading Company
(Cairo , Alexandria and Sharm El Shiekh)
Sales & Marketing Executive
Master Certificate in Hospitality Management
Focus on Hospitality Marketing and Hotel Revenue
Management.
Completed :
1. Understanding Team Dynamics.
2. Facilitating Group Decisions.
3. Improving Personal and Workgroup Productivity.
4. Managing People More Effectively.
5. Creating Service Cultures.
6. Secrets of Phenomenal Customer Service.
7. Marketing the Hospitality Brand through New Media: Social,
Mobile & Search.

5. 8. Conducting Effective Hospitality Marketing Research.
9. Marketing Fundamentals for the Hospitality Industry.
10. Understanding Financial Statements.
11. Hospitality Customer Engagement through New Media Marketing
12. The Hospitality Marketing Mix: Product and Price.
In The Processing Stage :
13. The Hospitality Marketing Mix: Place and Promotion.
14. Introduction to Hotel Revenue Management.
15. Forecasting and Availability Controls in Hotel Revenue.
16. Pricing Strategy and Distribution Channels in Hotel Revenue.
17. Non-Traditional Applications of Hotel Revenue Management.
18. Overbooking Practices in Hotel Revenue Management.
Training Course
- Operating Systems: Microsoft Windows 9x/2000, XP, Vista, win7
- Microsoft Office 2007 (Word , Excel , Outlook)
-Managing People Performance.
-Fire Fighting Training.
-Healthy & Safety Course.
Personal Skills
-Self Confident
-Positive Attitude with Excellent Communication Skills
-Calm &Patient in Emergency Situations
-Able to Follow Procedures of the Hotel/Company Standard
-Have Outgoing & Pleasant Personality
- Interactive and fast enough to learn new technologies and languages.

6. - Ability to work in a group or individually according to the job
requirements.
- Self motivated and hard working.
- Highly communication skills.
- Leadership abilities.
- Willing to work hard to achieve my desired goals.
- Desire to succeed and willing to learn
- Ability to work under pressure.
- Smart looking and keen on good personal appearance.
- Looking for new aspects of knowledge for performance upgrade.
- Risk taker in necessary.
- Good actions in influencing the other
References
 Mr. Dominic Carr Corporate Vice President - Quality &
Customer Service Excellence.
 Mr. Azmi Sami Hotel Manager Grand Rotana Resort& Spa
Sharm El-Sheikh.
 Mr. Ahmed Ibrahim Rooms Division Grand Rotana Resort&
Spa Sharm El-Sheikh.
 Mr. Mazen El Jardaly Director of Front Office Al-Manshar
Rotana Hotel Kuwait.
 Mr. Ashraf Essa CEO& General Manager Five-Points Trading
Group.
 Mr. Sherif Ahmed Front Office Manager Rixos Seagate Sharm
El-Sheikh.

7. Availability: I am able to start after 2 weeks upon your request.
Thank you and best regards for your cooperation.
References & Certificates furnished upon request
Mostafa Ahmed Fathalla