1. Sumitra Chatterjee
1/1 Kali Krishna Tagore Road, Tagore Villa, Kolkata,
700035, India (permanent home address)
Actual working overseas
Phone: Number: +971 50 1503956
Email: sumi.chatterjee90@gmail.com
Skype ID: sumitra.chatterjee2
My immediate carrier objective is to work in an international well-structured hospitality
organization where I can improve and maximize my relatively limited professional
experience in the field so far and to implement years of academic studies in the real
professional world to enhance my experience in the industry overall.
My long term objective is to acquire all round knowledge in my chosen industry to
reach a leading position with a world renowned hospitality organization, this objective,
in my opinion, will be reached by hard work, total dedication, additional academic study
and field experience.
Professional Experience:
• Industrial Training (from 02nd
May 2011 to 30TH
September 2011)
Completed 22 weeks of INDUSTRIAL TRAINING from GRT GRAND,
CHENNAI.

2. Al Diar Siji Hotel Fujairah (UAE)
(from 25th
August 2014 to Present Time)
• Working as Front Desk Associate/Receptionist/Cashier with PMS - WISH
NET
NET Main Duties and Responsibilities
• Welcome all guests with a smile and maintain a professional approach at all times. ·
• Process all guest check-ins by confirming reservations, assigning room, and issuing and
activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of
interest. Run daily reports (number of arrivals, departures), identify any special requests,
and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system. Count float at
the beginning and end of shift.
• Balance and drop receipts according to accounting specifications. ·
• Welcome all guests with a smile and maintain a professional approach at all times.
• Be knowledgeable about daily hotel operations, check daily event sheet , be up to date
with all changes, new procedure and events.
• Have knowledge of hotel rates, package and discounts. ·
• To ensure a quick, efficient and friendly check in and departure of all guests ensuring
that their details are entered onto the computer correctly.
• Assign rooms, accommodating special requests whenever possible

3. • To understand the correct reservation procedures and to take any reservations if
required
• Be flexible according to the business needs.
• Keep yourself informed with all VIP arrivals. ·
• Be flexible in regard to work schedule. ·
• Handle mail and messages properly ·
• Know how to follow all hospitality guidelines and daily service basics.
• Assist a fellow associates in their Job to ensure that all are done on time.
• Novotel Visakhapatnam Varun Beach (From 11th
February 2013 to 10th
March 2014)
Worked as Front Desk Associate/Receptionist/Cashier with PMS OPERA
Summary of Responsibilities:
• Register and process check in for all arrivals.
• Help to handle guest check outs efficiently and professionally.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties, foreign exchange transactions, and settlement upon Guests’
departure.
• Handles walk in counter reservation at all times and process call in reservation when room
reservations section is closed.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries
at all time.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure
immediately follow up.
• Assist at the Information counter, Foreign Exchange as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
• Ensure the cleanliness and neatness of front office area.
• Ensures that all guests are greeted on arrival & departure of the hotel.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the
day
• Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.

4. Educational History:
• Subhas Bose Institute Of Hotel Management in the year of 2012 ,
B.S.C in Hotel Management and Catering Technology
• Bharati Bhawan Girls High School (WBCHSE) in the year of 2009
Completed Higher Secondary Education
• Bharati Bhawan Girls High School (WBBSE) in the year of 2007
Passed Secondary Education
Language Ability:
• English : Fluent
• Hindi: Excellent
• Bengali: Excellent
Personal information:
• Nationality: Indian
• Date of birth: April 7th
, 1990
• Marital status: Single
• Hobbies: Playing badminton, cricket, music, travelling, football
• Contact information: as mentioned on the top above
REFERENCES:
 Mr. Abboud Khoury (Front Office Manager)
Contact- +971504892162 Email-abboud.khoury@adsh.ae
 Mr. Amro Shaban (Night Manager)
Contact- +971501617298 E-mail-nightmanager@adsh.ae
 Mr. Syed Abdul Wasay (Sales Executive)
Contact- +971504899662 E-mail-awasay@adsh.ae
 Mr. Shyamal Das (Financial Controller)
Contact- +971564140404 Email-shyamal.das@gehburdubai.com