This document is a resume for Mustafa Mahmoud Mubarak. It summarizes his education and work experience in hotel management and front office roles over the past 7 years, including his current role as Front Office Shift Leader at Eastern El- Montaza Marseilia Hotel since 2017. It also lists his proficiency in languages, hotel systems, software, and professional courses completed.

1. Bachelor of Tourism and Hotels Oct 2009 — may 2013
Eastern El- Montaza Marseilia Hotel February 2017 — present
Mustafa Mahmoud
Mubarak
E-mail § m.moubark1991@gmail.com
Phone § (+02) 01270397895-01119237722
Address § Side Bishr, Alexandria
PERSONAL DETAILS
Date of birth: 21/12/1991
Military service: performed.
Marital status: single.
Nationality: Egyptian.
Email address: m.moubark1991@gmail.com
PROFESSIONAL SUMMARY
3 years of professional experience within front office reservation public relation fields in multinational
environment.
OBJECTIVE
Seeking a challenging job opportunity in a distinct organization utilizing my experience, academic
background in business administration and hotel management.
EDUCATION
Alexandria University
WORK EXPERIENCE
Front office Shift Leader
Job responsibilities:
-Consistently offers professional, engaging and friendly service.
Lead and manage all aspects of the Front Desk and ensure all service standards.-
-Support and Supervise Front Desk activities and tasks completion.
-Coordinating with Room Blocker in handling Groups & Departure.
-Maximize rooms revenue through participating in Up Sell program.
-Handle guest concerns and react quickly, logging and notifying proper areas.
Mustafa Mahmoud Mubarak 1

2. Eastern El- Montaza Marseilia Hotel February 2016 — February 2017
Sol Dahab bay view resort and spa (Melia
international hotels) (217 rooms).
October 2015 — January 2016
SOL Taba Red Sea Resort (Melia
international hotels) (450 ROOMS).
April 2015 — October 2015
-Balance operational, administrative and Colleague needs.
-Follow department policies, procedures and brand standards.
-Follow all safety policies.
Guest Service Agent
Job responsibilities:
Perform the procedures of Check-in and check-out guest.
Handling guest complaints.
Answering External and internal telephone calls.
Assigning guest rooms upon guest reservation requests.
Revising room rates before shifting the night.
Guest Service Agent
Job responsibilities:
Perform the procedures of Check-in and check-out guest.
Handling guest complaints.
Answering out door and in door telephone calls.
Assigning guest rooms upon guest reservation requests.
Revising room rates before shifting the night.
Well knowledge of operating systems like (opera- -Microsoft office).
Guest Service Agent
Job responsibilities:
Perform the procedures of Check-in and check-out guest.
Handling guest complaints.
Answering out door and in door telephone calls.
Assigning guest rooms upon guest reservation requests.
Revising room rates before shifting the night.
Well knowledge of operating systems like (Fidelio suite 8- -Microsoft office).
LANGUAGES
-Arabic (mother tongue).
-English (excellent).
Mustafa Mahmoud Mubarak 2

3. -Spanish (good).
-Russian (fair).
QUALIFICATIONS
Experienced in hotel systems:
-opera (version 5).
Fidelio (suite 8).-
Comsys.-
Experienced in Microsoft programs.-
PROFESSIONAL COURSES AND SEMINARS
-Hazard Analysis and Critical Control Points (HACCP).
-Comsys Ultra Software for Hotel Management (Front Office Module).
-ICDL course.
REFERENCES
References available upon request.
Mustafa Mahmoud Mubarak 3