Mohammed Ahmed Fouda is seeking a position in the hospitality industry. He has over 5 years of experience in hotel front desk and reception roles. His experience includes positions as a shift leader, front desk agent, telephone operator, and customer service representative. He is proficient in English, Arabic, and Italian both written and spoken.

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Mohammed Ahmed Fouda
Dubai – United Arab Emirates
Mobile: +201009238604
Email :lucafouda@gmail.com
OBJECTIVE
Knowledge is my tool experience is an asset and struggle is my belief these are my keys to be
successful and to open the doors of horizon to serve humanity and passionate to grow with
hospitality industry. Working cross functionally customer focused multi site environments and
always desires to become an enthusiastic learner and approaching to any work with a greet deal of
passion and dedication.
CAREER-PROFILE
Duration: March 2016
Company Name: Auris inn Almuhanna hotel
(145 Rooms)
Company Profile: http://www.auris-hotels.com
Position: Shift Leader
 Handle the long term reservations, payments, Room blocking according to
 Guest preferences, show room to the guest and hotel facilities
 Handle the normal operation (short term) check in, check out, complains
 Following the hotel procedures and grooming style.
 Supervise daily Reception operations including check in/out procedures
 Conduct Training programs for new staff members
 Supervise accurate and efficient Reception operations including check in/out procedures
 Support Team Members in handling Guest requests and enquires to ensure a positive outcome
 Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other
Departments.
 Drive sales revenues and promote hotel services and facilities for up-selling opportunities

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 Understand and apply correct procedures regarding the acceptance of foreign currencies, credit
cards
Duration: September 2014 to January 2016
Company Name: Gloria Hotels & Resorts, United Arab Emirates
(1019 Deluxe units)
Company Profile: http://www.gloriahospitality.com
Position: Front Desk Agent – (Yassat Gloria) – Dubai
 greeting visitors and directing them to the correct person or department
 managing the visitors book and giving out security passes, Check ins/outs
 answering enquiries in person, by phone and on email
 providing or sending out information
 managing a booking system
 providing refreshments
 keeping the reception area tidy
Duration: March 2014 to September 2014
Company Name: Gloria Hotels & Resorts, United Arab Emirates
(1019 Deluxe units)
Company Profile: http://www.gloriahospitality.com
Position: Telephone Operator& CID Agent – (Yassat Gloria) – Dubai
 Courteously greet the customer and give them the best customer service needed;
 Transfer calls to designated area or department;
 Send all the fax messages to the respective guest;
 Receives and routes a variety of calls in the hotel including complains, emergencies, requests, etc;
 Monitors and place long distance and conference calls for authorized parties;
 Maintains logs of calls placed and any additional information required for various reports or further
inquiries;
 Maintains a current record of persons employed and their extension numbers;
 Updating all the CID reports on a daily basis.
 Position: Customer Service
 Duration: July 2009
 Company Name: Faisal Islamic Bank
Responsibilities:
 Dealing with customers according to their personalities
 Meet the customers and assisting to open new account as per the bank policies
 Do cash transfers of various currencies with the observance of exchange rates
 Also well known of the bank system and policies.
OPERATING SYSTEMS:
 Professional User of “Opera”
 Professional User of “CID”
 Professional User of “VECAS

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EDUCATION:
-industrial Diploma 2006
- Optics Institute 2009
SKILLS
Languages
 Arabic: Mother Tongue
 English: Very Good (spoken and written)
 Italian: Very Good (spoken and written)
Computer
Proficient user of MS Word, PowerPointand Internet applications
Personal Qualifications
 Hard working, motivated, organized, committed
 Excellent presentation, communication and negotiation skills
 Ability to work under pressure
PERSONAL DATA
Date of Birth: October2nd, 1988
Place of Birth: AL Garbia, Egypt
Nationality: Egyptian
REFERENCES FURNISHED UPON REQUEST