Mercy Wangari Ruku has over 11 years of experience in administration, customer service, and human resources. She currently works as an Executive Assistant to the Director of Instruction at Dubai Sports City. Previously she has held roles such as Guest Services Agent at Media One Hotel and Guest Services at The Address Hotels and Resorts. She seeks to utilize her skills and experience in a challenging human resources role. She has a diploma in human resource administration and is highly computer literate.

1. CURRICULUM VITAE
Miss. Mercy Wangari Ruku
Date of Birth: 29th
November 1982
Nationality: Kenyan
Permanent Address: P.O Box 111123 Dubai, UAE
Mobile: +971 501187540
E-mail Address : angelnons@yahoo.com
Passport No: B076658
PROFILE
I am a personof highintegrity, analytical,careerorientedwitheleven(11) yearsof provensuccessincoordinating, diary
management, supervisingadministration,customerservice andguestcomplaintresolutions,sales,increasing
departmental efficiency anddictatinghighprofessional working standards.Icurrentlyworkasan Administratorunder
the Directorof Instruction atthe ButchHarmon School of Golf inDubai SportsCity,a topworldclasssports facility,
home of the world’snumberone golf coach,headquartersof the InternationalCricketConference,ManchesterUnited
Academy,International RugbyAcademy,InternationalswimmingAcademy,SpanishSoccerSchoolsAcademy,Ernie Els
golf course and the traininggroundfor celebritieslikeSachinTendulkar,Will Smith,RoryMcCilroyandHeikki Kovalainen
I previouslyworkedasaguestservice agentwithMediaOne 4*hotel inDubai.I workedas an F&B WaitresswithEmaar
Properties,The AddressHotelsandResortsa5* class in Dubai Marina. I alsoworked asa businessCentre managerwith
the NandosGroup a 5* Franchise InnscorrGroup of Restaurants inNairobi, Kenya.
Highlycomputerliterate, fluentinverbal andwrittenEnglish, confidentwithstronginterpersonal and communication
skills thatgoestogetherwithmyspiritof teamworkand visiontodeveloptimeworkableplansthatachieve high
results. Tolerantandable toworkin culturallyorraciallydiverse jobenvironments.
CAREER OBJECTIVE
To workasa HumanResources inaversatilechallenging,dynamicorganizationthatwillallow maximumutilizationof both
my theoretical and practical knowledge
To gainemploymentinanexceptional companywherebigger responsibilitiesandchallengesopendoorsforopportunities
on improvement and knowledge application
ADVANCED KNOWLEDGE AND SKILLS
-Ability to operate Ez links and smarter lessons in golf industry. (Golf Reservations)
-Ability to operate Micros &Concepts (POS) efficiently.
-Ability to run and detect faults in electronic data capture (EDC) machines.
-Ability to run Galileo and Sabre (airline reservations and ticketing)
-Good Diary Management and book keeping knowledge.
WORKING EXPERIENCE
Company: Dubai Sports City- Current employer
Position: Executive Assistant to the Director of Instruction
Duration: February 2012 to date
Duties and Responsibilities;
-Responsible for implementing, designing office policies, operating procedures and maintaining excellent service to
achieve guest satisfaction.

2. -Provide administrativeandclerical supporttoDirectorsandseniorexecutives.
-Organizingandmaintainingdiariesandarrangingappointments.
-Manage travel schedules,bookingroomsandconferencefacilities.
-Handle information requestsandrespondtoemail enquiries.
-Prepare correspondence.
-Arrange foroutgoingmail andpackagesto be pickedup.
-Prepare statistical reports.
-Manage spreadsheets.
-Greetandreceive visitors.
-Prepare confidential andsensitivedocuments.
-Coordinatesoffice managementactivities.
-Determine mattersof toppriorityandhandle accordingly.
-Prepare agendaformeetings.
-Take and transcribesdictation.
-Helpprepare office budget,preparesinvoicesandmaintainaccountsrecords.
-Plansevents, booksandcancelsappointments.
-Maintainoffice procedures.
-Coordinate travel arrangements;preparesitineraries;prepares,compilesandmaintainstravelvouchersandrecords.
-Operate office equipment,suchasphotocopymachine andscanner.
-Relaydirectives,instructionsandassignmenttoexecutives.
-Receive,Screenandrelaytelephonemessages.
-Maintainhardcopy and electronicfilingsystem.
-In charge of all HR related issues in the department (training, timesheets, leave applications, air tickets)
Media One Hotel
Position: Guest Services.
Duration: October 2011 – January 2012
Responsibilities:
-Provide the first point of contact to guests
-Provide the company information and services to guests
-Ensure the guests receive services of high standards and satisfaction
-Maintain good relationship between management and guests
-Attend to guest requests enquiries and assist them when necessary
-Coordinates with housekeeping and front desk to ensure smooth operations
-Greeting and registering members and guests
-Answering of any queries that guests may have
-Help out with phone duties at the Front Desk Counter
-To provide directions and assistance to guests when performing lobbies duties.
-Have good general knowledge of the surrounding areas (e.g. building, hotels, and shopping facilities)
Company: (Emaar Hospitality) The Address Hotels and Resorts
Position: Guest Services.
Duration: November 2010 – September 2011
Duties and responsibilities
-Greetandregisterincomingguestsaccommodating special requestswheneverpossible.
- Processguestfoliosandcollectpayment.
- Administerandmanage cashhandlingresponsibilities.
- Handle guestrequestsandconcernspromptlyandwithcourtesy.
- Assistguestswithanyinquiriesregardinglocal entertainment,restaurantsortransportation.
- Maintainefficientandeffectiveflow of informationwithguestsandall internal departments.
- Handle additional dutiesasneededbyguestsormanagement.
-Understands Propertyinformation.

3. -Adherestopropercredit,check- cashing,andcashhandlingpoliciesandprocedures.
-Knowsroomlocations,typesof roomsavailable,androomrates.
-Reportsanyunusual occurrencesorrequeststothe manageror assistantmanager.
-Knowsall safetyandemergencyproceduresand aware of accidentpreventionpolicies.
Company: Piazza Italia Restaurant.
Position:GuestServices.
Duration: March 2010 to October2010
Dutiesand Responsibilities;
-Displaydecentconductwhilstinuniformandwhennot inuniform
-Responsibleforcall managementof bothoutboundandinbound
-Attendingcustomers andotheradministrativeduties
-Receivingenquiriesandcomplaintsfromcustomers
- General bookkeepinganddataentry
Company: Innsccor Kenya (Nandos Group)
Position: BusinessCentre Manager/ Receptionist
Duration: August 2004 to November2007
Key Dutiesand responsibilities;
-Responsibleforcall managementbothinboundandoutbound
- Balancingof accounts
- Overseeingthe shopsdutiesare carriedouteffectively
-Maintainingandfilingdocuments.
- Handlingcustomercomplaintsandinquiries.
-Bookingandcancellingappointments.
- Advertisingandpromotingnewproductlinestoourcustomers.
EDUCATION AND TRAINING
September2013 - January2014: Safi Training Institute,Dubai
Certificate inHumanResource Administration
July 2012 - to date: Dubai Sports City
Human Resource CrossTraining
January 2007- September 2007: Air Travels & Tours Training College
Consultant Diploma
May 2006-December 2006: Air Travels & Tours Training College
Foundation level in Customer care online reservations
January1998 – November2001 : Huruma Girls High School
Kenya certificate of secondary education
January1990 – November1997 : Kimathi Primary School
Kenya certificate of primary education
REFERENCES
Available upon request