Daniel Culbert has over 10 years of experience in hospitality management, event planning, and visual merchandising. He holds a Bachelor's degree in English Literature and a minor in Journalism from City University of New York. Currently he works as the Assistant Front Office Manager and Retail Coordinator at Ace Hotel in New York City, where his responsibilities include managing a staff of 20, overseeing retail sales and merchandising, ensuring compliance with hotel policies, and analyzing credit reports. Prior to this role, he held positions in guest services, reservations, and concierge at Marmara Hotel, as well as directing sales and operations for an entertainment company on the East Coast.

1. Daniel W. Culbert
danielwculbert@gmail.com
Linkedin / Twitter
(646) 895-0922
SKILLS AND QUALIFICATIONS:
Experienced writer, manager, and event planner accustomed to working under concurrent deadlines
● Digital Native, MS Office, Wordpress, Social Media, Writing and Editing
● Conversational Spanish
EDUCATION:
City University of New York City College 2012-Present
● English Literature Major: Advanced Grammar, Prose Writing, Research
● Journalism Minor: Intro to Journalism, Mass Media, Interviewing
WORK EXPERIENCE:
Ace Hotel New York, NY 2010-Present
Assistant Front Office Manager/Retail Coordinator
● Manage a union staff of approximately 20 in NYC Midtown property consisting of nearly 300 rooms.
● Manage buying and merchandising for retail and uniform department with a 12% increase in annual sales.
● Ensure compliance to all hotel cashier and credit policies.
● Analyze credit limit report on a daily basis and ensured timely payments.
● Administer occupancy status for all rooms.
● Establish a system of billing procedures to streamline front desk check-in protocol.
● Responsible for accounting and management with weekly payroll processing.
● Create weekly schedules both union and non union.
● Maintained customer satisfaction by monitoring and adhering to all guest requests immediately.
● Developed and managed all guest rooming procedures.
Marmara Hotel New York, NY 2009-2010
Guest Services/Reservations/Concierge
● Managed all guest arrivals, departures, transportation, entertainment, and maintenance requests.
● Oversaw and coordinated all guest deliveries and correspondence.
● Strategized with management in growing the company’s satisfaction ratings through incentive programs, etc.
● Directed daily auditing and all property occupancy reports.
Wild West Performers and Mechanical Bull Association 2007-2009
Director of East Coast Sales and Operations
● Directed sales, bookings, and promotions of western-themed entertainment.
● Organized delivery, setup, and operation of entertainment and talent for events.
● Conducted and regulated logistics of all independent contractors and employees.
● Managed further development of entertainment and talent database.
Container Store New York, NY 2006-2007
Visual Merchandising
● Managed maintenance and visual merchandising of all product and displays.
● Launched a system of streamlined communication between Receiving and Merchandising depts.
● Collaborated with upper-management to improvise new improved training techniques for new hires.
● Accountable for daily reports to management detailing merchandising performance.