Ramy Abdelnaby is an Egyptian national seeking a position in customer service or hospitality. He has a bachelor's degree in hospitality management from Mansoura University in Egypt. His work experience includes over 5 years in customer service roles, including as a call center agent and receptionist supervisor. He is skilled in handling customer inquiries by phone and email, resolving complaints, and updating customer information systems. Ramy is also experienced in hospitality roles such as receptionist, reservations, and night auditor at hotels in Dubai and Sharjah. He is proficient in English and Arabic and has a UAE driver's license.

1. PERSONAL INFORMATION Ramy Abdelnaby
Address : KSA,Riyadh
Phone Number :+966543952886.
E-mail : ramyhalouma@gmail.com .
Date of Birth : 01 Jan 1991.
Gender : Male.
Nationality : Egyptian .
Social status: single.
.
Academic Qualification: Bachelor in hospitality from: Faculty of tourism & hospitality Mansoura University (Egypt).
4 years with (a very good graduation grade)
Customer service agent, and call centre coordinator
Al-deyabi group for Transport and Contracting ,KSA, Riyadh
answer calls and respond to emails
handle customer inquiries both telephonically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders, forms and applications
identify and escalate priority issues
route calls to appropriate resource
Position experience Receptionist , Reservation, night auditor , customer service,
call centre agent and sales coordinator
WORK EXPERIENCE
08 Mar 2015 - now

2. follow up customer calls where necessary
document all call information according to standard
complete call logs
produce call report
26 Nov 14–26 Mar 15 Receptionist Supervisor
Hues boutique hotel ,Dubai, United Arab Emirates) ****
o Carrying out all receptionist duty
o Recognize and register the customers.
o Verify current informational status.
o Work credit balance report, as needed
o Place charts up for back office
o Direct all calls to appropriate parties
o Confirm next day appointments
o Schedule appointments for both offices, accurately and efficiently
o Send out follow-up reminder notices
o Post over the counter payments and process bankcards.
o Reconcile daily activity report, balance day sheet.
o Train new staff
o Order office supplies
26 Nov 12–26 Nov 14 Receptionist, reservation, sales
sharjah palace hotel, sharjah (United Arab Emirates) ****
▪ Carrying out all receptionist duty and night auditor.
▪ check-in and out the guests with high performance .
▪ preparing and completing any report such as ( DTCM-manger reports-walk-in reports)
▪ well served in police report (CID) make sure that all been done correctly .
▪ Deliver excellent customer service at all times .
▪ Deal with all enquiries in a professional and courteous manner whether in person,
▪ Administer all reservations including invoicing cancellations and no- shows, in line with company
policy in a prompt and efficient manner.
▪ Keep up to date with current promotions and hotel pricing, to provide information to guests, on
request, whilst maximizing bedroom and other sales opportunities.
▪ Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
▪ Report any maintenance issues immediately to line manager and update electronic shift diary. This
includes maintenance for all furniture, fittings and equipment.
▪ Always adhere to all company policies and procedures and licensing laws.
▪ Attend, contribute and be involved with team meetings .
▪ Carry out instructions when given by management and head office .
▪ take orders for food and drinks and if require assist with kitchen duties.

3. PERSONAL SKILLS
1 Jun 09–1 Dec 09 waiter
Festival les jurdan , hurghada (Egypt)
knowledge of the customer service Standard.
get experience about handling the restaurant .
using restaurant machines .
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Mother tongue(s) Arabic
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English V.good V.good V.good V.good V.good
Driving licence UAE Driving License valid until 02/01/2024 ((automatic gear))
Computer skills - Well Versed In IDS Fortune Next.
International computer driver license (ICDL)
Windows and Microsoft office
Hard & software