A concierge works separately from the front office desk to fulfill guest services like handling mail and messages, making dinner reservations at suggested restaurants, acting as a local guide, and taking care of any guest essentials. They report directly to the front office manager and work closely with other hotel staff like bell captains and reception to solve guests' problems. A concierge plays an important customer service role by utilizing their extensive knowledge of the local area and contacts to manage guest requests and operations at the hotel or resort.

1. CONCIERGE Front Office

2. MAIN POINTSDefinition.Job description.Relationship.Duties.

3. DIFINITION OF A CONCIERGEPerson works in front office department but separate from front office desk for fulfilling guest services.

4. Job DescribitionConciergeplay the thoughestrole in managingcustomeroperations in resort & hotelmanagingcustomerrequests »Active in range knowlagewith local area and various places.Haveexcellent contacts withvip.Seekingsolutions of guestsproblems.

5. Relationship In HotelReporte directly to front office manager/Room division manager.Assistant manager, bellcaptain, guestrelationship, telephone, operators, reception.

6. DUITES OF A CONCIERGEHandle mails and message of guest and replaypromotly to the issuseconcerned.Arrange reservation for dinners.Suggest restaurant.Act as guide in local touristsmaps.Taking care of guets essential.

9. THANK YOU