This document discusses effective communication techniques. It defines communication as the exchange of information and ideas between people. Communication is only effective if both parties have the same understanding of the idea being conveyed. The document outlines different types of communication including non-verbal cues, verbal language, and written messages. It also discusses factors that can create barriers to effective communication and provides tips for active listening and giving constructive feedback.

1. Communication E ffective communication techniques

2. The paradox of communication “ We communicate more and more, but we understand less and less .”

3. What is communication? Exchange / flow of information and ideas from one person to another. id ea encoding decoding Communication is effective only if you have the same representation as me on the idea that I have sent it.

4. Types of Communication Non-verbal communication BODY ORIENTATION, POSTURE FACE and EYES SMILE BODY POSTURE DISTANCE

5. Types of Communication Verbal communication Every individual must be prepared both for proper role of transmitter, as well as for the receiver Any receiver should autoeduce order to "actively listen"

6. Types of Communication Written Communication Written message characteristics are: To be designed explicitly To involve a strict control on information, facts and arguments used Can be expressed in various forms Is judged by fund and text

7. Effects of color R ed Increases blood pressure, raised muscle tone, active breathing, is caloric Color warm, stimulating, feeling close, disturbing

8. Effects of color Orange Increase heart rate, maintaining blood pressure, promote secretion of gastric Very warm color, very strong feeling of close, stimulating, sociable

9. Effects of color Yellow Affects the normal functioning of the cardiovascular system, eyes and nerves stimulates Very warm color, dynamic, feeling of close, calm

10. Effects of color Green Decreases blood pressures, dilates capillaries, hypnotic Very cool color, very calm, a feeling of remoteness, facilitates nerve disconnection

11. Effects of color Blue Decreases blood pressure, decreased muscle tone, calm breathing and pulse frequency Cold color, restful, calm, feeling distant, disconnected facilitate nerve

12. Effects of color Violet Increase cardiovascular strength, increases lung resistance Cold color, stimulating, disturbing, disappointing, feeling very strong near

13. Communication styles Communication style is fundamentally determined by three elements 1.atitude , as method of constant reporting on social life and self sow 2 .learned communication models - assertive, non-assertive, aggressive (with option to passive-aggressive), manipulative 3. temp erament , the type of nerve cell reactivity

14. Communication styles NON-ASERTIV STYLE (atitudinea de fugă pasivă) AGRESIVE STYLE (attitude of attack) MANIPULATIVE STYLE ( attitude manipulative ) ASERTIV STYLE (constructive attitude)

15. Communication barriers 1.External barriers Physical Semantic 2.Internal barriers Positive involvement Negative involvement Hidden agenda Imaginary world

16. C ommunication barriers m anagement Active Listening Feed - back

17. Active Listening Clever talk, the wise obey Listening means not only hearing sound signals, decoding and interpretation but also their integration into their system of thought. Barriers to good listening: Overload message and focus on all data lack of attention

18. Features of a good listener relaxed posture of the body, but betraying interest d irect eye contact verbal and non verbal signals indicating hearing and understanding the message feedback through comments, reformulations A good listener should avoid: to make judgments to comment on personal experience to interrupt the flow of discussion to give advice

19. Feedback describe the behavior of a person and what this behavior aroused the emotion to give feedback Effective feedback: Help us realize what we do and how we operate Enable us to change our behavior Must be offered in a gentle and supportive way

20. Feedback characteristics SPECIFIC n o general DESCRIPTIVE n o evaluativ e GIFT n o relief

21. A well-developed feedback Start s with the positive Is concrete Is descriptive rather than evaluative Talks about things that can be changed Is well framed in time Provides alternative s I s verified I s assumed I s not exaggerated O ffers the r eceiver another chance

22. ... Yet how to give a good feed-back ? describe the behavior describe thoughts and emotions that we experienced related to the behavior offer alternatives to that behavior

23. Thank you!