this is presentation on effective communication having all the elements from basic communication to barriers in communication, very effective in business but can be practiced personally or for a informal group
this is presentation on effective communication having all the elements from basic communication to barriers in communication, very effective in business but can be practiced personally or for a informal group
Uses of technology in business communicationMushfiq Rayan
This is the very competitive era of borderless business, where technology brings the easiness. Today’s business is totally dependent on communication; here technology plays a very vital role also. These very necessarily suggest us to be efficient in technology to compete in global business. With an increasing number of organizations exploiting information technology in innovative ways, many companies have been adding a Chief Technology Officer (CTO) to their executive leadership teams. Technologies are now using for both internal and external communication of firms. Technologies are using in both written and oral communication. Different technological tools are being used in today’s business communication. More and more tools are being introduced every day. In this presentation I’ve just tried to analyze about the existing technological tools, theirs impact on business communication, advantages and disadvantages of different tools and their continuous improvement and also about upcoming technologies, which may play more important roles on business communication.
Objectives of Business communication - definition and 10 objectivesAnjuSatheesh3
Objectives of Business communication - definition and 10 objectives
In this i have explained the objectives, benchmark of communication along with introduction definition and conclusion
Uses of technology in business communicationMushfiq Rayan
This is the very competitive era of borderless business, where technology brings the easiness. Today’s business is totally dependent on communication; here technology plays a very vital role also. These very necessarily suggest us to be efficient in technology to compete in global business. With an increasing number of organizations exploiting information technology in innovative ways, many companies have been adding a Chief Technology Officer (CTO) to their executive leadership teams. Technologies are now using for both internal and external communication of firms. Technologies are using in both written and oral communication. Different technological tools are being used in today’s business communication. More and more tools are being introduced every day. In this presentation I’ve just tried to analyze about the existing technological tools, theirs impact on business communication, advantages and disadvantages of different tools and their continuous improvement and also about upcoming technologies, which may play more important roles on business communication.
Objectives of Business communication - definition and 10 objectivesAnjuSatheesh3
Objectives of Business communication - definition and 10 objectives
In this i have explained the objectives, benchmark of communication along with introduction definition and conclusion
Business communication module 2 - Kerala UniversityNijaz N
Unit II Written communication, Principles of effective writing; business letters - types, layout,
Application letter - resume - references; Appointment orders. Letter of resignation;
Business enquiries - offers and quotations, Order - execution and cancellation of
orders; Letters of complaint; Case Analysis.
Contemporary Communication Technologies Presentation ViewDena Gray-Fisher
Presentation by Dena Gray-Fisher, director, Media and Marketing Services, Iowa Department of Transportation given Oct 1, 2008, at the DOT Supervisors' Conference
Communications:
The word “communication” is derived from the Latin word “communes” which means “commonness” or “sharing”.
Thus it means a firm feeling of commonness or sharing between the sender and receiver.
We define communication in many ways. i.e.
“It is the exchange and imparting of information to gain understanding and promote action”.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
for beginners, providing thorough training in areas such as SEO, digital communication marketing, and PPC training in Noida. After finishing the program, students receive the certifications recognised by top different universitie, setting a strong foundation for a successful career in digital marketing.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
2. SYLLABUS
Oral communication: Meaning , Principles of
successful oral communication
Barriers to communication
Conversation control Reflection and Empathy:
two sides of effective oral communication.
Modes of Oral Communication
2ORAL COMMUNICATION
4. MEANING
Oral communication is also known as verbal
communication, is the interchange of verbal
messages between sender and receiver. It is
more immediate than written communication. It
more natural and informal in nature.
“ The man who can think and does not
know how to express what he thinks, is
at the same level who as the person
cannot think ”
4ORAL COMMUNICATION
6. CHARACTERISTICS / FEATURES OF ORAL
COMMUNICATION
Two way process : oral communication is speedy two
way process. The messages in oral communication
travel forth and back without any loss of time, making it
highly interactive.
One off exercise :oral communication is one off
exercise as it is not repeated and there is know written
record to which any references can be made.
Day to day language : the use of common
convectional, day to day conversational language is
considered to be the most effective in oral
communication.
Presence of sender and receiver : the presence of
both sender and receiver is required at the same time,
for oral communication to take place.
6ORAL COMMUNICATION
7. Principles : accuracy, clarity and brevity are
the three principles of oral communication,
which can be achieved by usage of right
language during communication.
Effect of body language and modulation :
high or low pitch voice or gestures made during
the speech, greatly influence the quality of oral
communication.
It cannot be erased or mended : spoken
words once communicated cannot be altered or
manipulated, clarity of though is important to
be considered during oral communication.
7ORAL COMMUNICATION
8. ORAL COMMUNICATION 8
Characteristics of
effective oral
communication
Objective Sincere
Receiver
interest level
Assume nothing Polite words
Simple
language
Be precise
Avoid
vagueness
9. CHARACTERISTICS OF EFFECTIVE ORAL
COMMUNICATION
Consider the objective : speaker should have clear
understanding about main intention of talk and what it
is directed towards.
Think about the interest level of receiver :
communicator should understand requirement of
target audience their intention behind attending the
session which helps the speaker to effectively
prepare communication content.
Be sincere : communicator should be sincere in
terms of content preparation in case of cross
questioning where speaker should be able to clarify
audience doubts.
Use polite words and tone : speaker should make
use of words which are persuading in nature and
which draw audience attention towards talk of
speaker.
ORAL COMMUNICATION 9
10. Use simple language, familiar words :
speaker should avoid usage of jargons,
prepositions and terminologies specific to area
of knowledge when not related to the talk.
Be brief and precise : speaker should be brief
in terms of elaborating the concept, he should
talk to the point and avoid wastage of time.
Avoid vagueness and generalities :
communicator should be particular in terms of
goal towards which content is directed. Concept
than being generalized should be related
towards interest area of audience.
Assume nothing : speaker should not give
conclusion based on individual assumption but
his data should be supported by proved facts.
ORAL COMMUNICATION 10
11. ADVANTAGES / BENEFITS/ MERITS OF ORAL
COMMUNICATION
Immediate feedback : oral communication
provides advantage of immediate feedback as
both the parties can clarify their doubts during the
process of conversation.
Better relationship : oral communication builds a
healthy climate in the organization by bringing the
superior and the subordinate together and help in
building close informal relation among the
employees.
Time saving : oral communication is time saving
as it reduces paper work and ensures quick
delivery of message to receiver of message.
11ORAL COMMUNICATION
12. Effective tool of persuasion : oral
communication is effective tool of persuasion
as it lends a personal touch to whole business.
Oral communication plays important role in
resolving conflicts at workplace.
Effective tool for group communication :
oral communication is very effective in
interacting with groups. The speaker can
immediately understand the groups reaction
and arrive at satisfactory conclusion by
expressing his view and taking feedback from
target audience.
12ORAL COMMUNICATION
13. Economical : oral communication is
economical in nature both in terms of money
and time. It saves money by avoiding paper
usage and save time by immediate
communication of message.
Allows to measure effectiveness
immediately : oral communication allows
measuring effectiveness immediately and
conveniently. The communicator can determine
whether the receiver is following him or not.
13ORAL COMMUNICATION
14. DISADVANTAGES / DEMERITS OF ORAL
COMMUNICATION
Lack of documentation : there is documentary of
oral communication, so its impact is temporary in
nature.
Distortion in passing the message : while oral
communication are transmitted from one person to
another, or in chain, there is possibility of distortion
of message, as the hearing capability and
perception level of different individuals vary.
No legal validity : in the absence of a taped or
written record, oral message do not have any legal
validity.
14ORAL COMMUNICATION
15. Possibility of misunderstanding : oral
communication may lead to misunderstanding
due to lack of proper usage of words,
unorganized messages.
Unsuitable for long messages : effectiveness
of oral communication depends on length of
message to be communicated as listener may
not have patience to concentrate on message
for duration of more than an hour.
15ORAL COMMUNICATION
16. Difficulty in assigning responsibility : it is
difficult to assign responsibility for mistakes
made during the conversation as it depends on
perception of sender and receiver of message.
It is constrained by physical barriers :
physical barriers like noise, environment,
technical problems negatively affect the flow of
oral communication.
16ORAL COMMUNICATION
18. PRINCIPLES OF EFFECTIVE ORAL
COMMUNICATION
Brevity : a message to be delivered should be
brief. Time factors is important in oral
communication as time of speaker as well as
listener time should be effectively utilized.
Clarity : in content delivery on the part of speaker
is very important for providing clear picture of talk.
Clarity can be achieved with simple words and
common words.
Choosing precise words : using the precise
words means speaking in exact details using the
right words at right place to context which will
convey the meaning intended by the speaker.
18ORAL COMMUNICATION
19. Clichés : means a phrase which is used often
and has no meaning. An effective
communicator avoids clichés during
communication. E.g. fine, ok, oh etc.
Sequences : speaker should not skip points or
change sequence of consistency, continuity
and logical development of the subject matter
should be there in the content of speech.
Avoid jargon : speaker should avoid irrelevant
jargon during the talk. Jargon refers to usage of
word relating to domain. Terminology relating to
science, technology etc.
19ORAL COMMUNICATION
20. Prepositions : unnecessary prepositions should
be avoided to make content of talk simple. E.g. He
will be on leave today for certain period of time. He
will be on leave today up to 6 o’clock.
Adjectives and adverbs : should be used where
necessary. They emphasize the meaning with
degree of importance. E.g. Active consideration,
positive decision will be taken, comparatively.
Fluency : means ease as condition of speaking.
Fluent speaker is one who is heard with ease.
Listener does not have to strain his mind to
receive, register and interpret message heard.
20ORAL COMMUNICATION
21. ORAL COMMUNICATION 21
Barriers for
oral
communic
ation
Halo
effect
Complexe
s
Closed
mind
Poor
retention
Premature
evaluation
Abstractin
g
Slant
Cognitive
dissonanc
e
Language
barrier
Status
22. BARRIERS TO EFFECTIVE ORAL
COMMUNICATION
Status : in organization refers to formal and
informal relation among employees in company. A
lower level employee may hesitate to express his
hassles in front of his superior in organization.
Halo effect : audience interest in speaker
depends the trust worthiness of audience on
speaker. If the speaker is greatly trusted and held
in high esteem as an honest person, his statement
are readily taken as true.
Complexes : lack of confidence or sense of
superiority may prevent proper oral interaction
between persons differently positioned. Individuals
due to inferiority complex may hesitate to express
their opinion.
22ORAL COMMUNICATION
23. Closed and all knowing mind : some persons
believe that they know everything in field or
subject. Due to this attitude of audience they may
not concentrate on content of speaker irrespective
of whether its effective or not.
Poor retention :to deliver effective speech the
speaker should be organized in terms of sequence
and methodology to be adopted. If the speaker is
not clear about the same it leads to vagueness in
minds of audience.
Premature evaluation and hurried conclusions
: audience are required to do patience listening for
understanding speakers content. Incomplete
attention and pre judgement of audience does not
provide clarity to audience in terms of talk
delivered to them.
23ORAL COMMUNICATION
24. Abstracting : when audience focus on few
content of the talk in which they are interested they
tend to get superficial picture of the whole session
due to which their conclusion may not be accurate.
Slant : is usually attributed to the biased
presentation of matter of speaker. Instead of
straight talk, one speaks on an oblique manner
that could be almost like telling lie.
Cognitive dissonance : the listener fails to accept
or respond to assumptions underlying the new
information communicated as he or she is
unprepared to change.
Language barriers : basically refers to
communication problem occurred as listener is not
able to follow the language used by communicator
of message.
24ORAL COMMUNICATION
25. CONVERSATION CONTROL
Conversational control : art of conversation
consists in our ability to listen with
concentration and reply well. Conversational
control involves skills of listening and taking in
a positive and meaningful way at an
appropriate time. It comprises of :
Techniques of changing the direction of
conversation smoothly.
Ability to allow discussion to develop along key
issues in an uninterrupted way towards the
desired results.
25ORAL COMMUNICATION
26. SKILLS REQUIRED FOR CONVERSATIONAL
CONTROL
Interacting with people in meetings in
convincing way.
Handling objections to a proposal made by
you.
Being able to react to positive criticisms in
confidential manner.
Developing skills in interviewing.
Learning how to get correct information
quickly.
26ORAL COMMUNICATION
27. TECHNIQUES FOR CONVERSATION
CONTROL
Recognizing cues and clues : cues is what
speaker gives to listener to understand gist of
talk, clues refers to hints what listener gives to
speaker in form of doubts about speakers talk.
Interpreting signs and signals : visual
indicators refers to body language exhibited
both by speaker and listener such as
movements of hands, legs, head provides hind
about comfort level of speaker and
understanding of content on part of listener.
27ORAL COMMUNICATION
28. Parallel conversation : it basically refers to when two
or more persons have one on one conversations with
each other where listener seeks for further information
from speaker.
Sequential conversation : statements used by
speaker during speech should be in sequential order
where there should be interlink or relationship between
the various statement of content.
Reflection and empathy : reflection basically refers to
identify and reacting to key words in speakers
statement. E.g. Mr A to Mr B Do I have to attend
meeting. B should understand that A is trying to
understand his importance in meeting. Empathy
basically refers to understanding feeling or
requirement of other person and act accordingly.
28ORAL COMMUNICATION
29. Sense of time as skill : the speaker should
always keep in mind the time taken to
communicate. The time limits announced in
formal oral activities should be strictly
observed.
Summary : speaker should summarize the
content of talk to provide brief gist of talk at the
end and ask for listener feedback.
29ORAL COMMUNICATION
30. APPLICATION OF CONVERSATIONAL CONTROL
Advance circulation of agenda papers : to
enable the members of the meeting understand
the issues and prepare them to present their
view point.
Chair person : a meeting is chaired by person
whose role is to direct and conduct the
proceedings in an orderly manner. During the
meeting the ruling of the chair is to be taken as
final words to be followed and respected by all
the meeting members.
The procedure : chairperson should have
control during meeting focusing on important
issues and creating conditions for sequential,
linked and meaningful discussions for solutions.
ORAL COMMUNICATION 30
31. To be assertive without being aggressive :
skills of avoiding parallel conversation,
ensuring linkage in every members talk, and
being assertive about ones objective without
being rude or hurting others is basic for
smooth conducting of business in meeting.
Conversational attack and controlled
response : the verbal exercise of give and
take to reach a winning end is skill fully
managed by conversational control.
ORAL COMMUNICATION 31
32. TWO SIDES OF EFFECTIVE ORAL
COMMUNICATION
Listening : is important component of
conversation control. For listener to appreciate
speaker, he should be allowed to give his
feedback and speaker should be patience in terms
of criticism from listener end.
CHARACTERISTICS OF GOOD LISTENER
Do not interrupt
Remain patient
Make eye contact
Show interest
Look attentive
Concentrate ask open questions
32ORAL COMMUNICATION
33. Be effective presenter : oral communication is
speakers ability to present his view point. In
order to be effective presenter speaker should
try to present facts, not personal opinion,
content should be directed according to interest
level of listener.
33ORAL COMMUNICATION
34. ORAL COMMUNICATION 34
Methods of oral communication
Negotiation
meetings
Lecture
speech
presentation
Conference /
seminars
Grapevine
Telephone
conversation
Interview
face to face
conversation
Group
Individu
al
35. INDIVIDUAL COMMUNICATION
Face to face communication : refers to
when individual is communicating to another
person with intention of creating
understanding in mind of person.
Interview : is meeting where one person or
panel of persons put forward questions to
another person. These are formal
conversation conducted in organization with
objective to select suitable person for job.
Telephone conversation : refers to
conversation between two or more persons
through network communication.
ORAL COMMUNICATION 35
36. Grapevine : discussion among employees in an
informal manner, on various aspects and
matters concerning the organization and its
affairs.
GROUP COMMUNICATION
Negotiations : refers to settle down issue by
creating mutual understanding between
aggrieved parties.
Meetings : is a formal gathering to resolve and
discuss various issues or development aspects
to be implemented in company.
Lecture / speech : is a formal conversation, in
which one person usually speaks and others
listen as part of audience.
ORAL COMMUNICATION 36
37. Presentation : has face to face setting, in
which speaker delivers lecture on pre
planned topic to audience interested in
subject.
Conference/ seminar/ workshops : a group
deliberation on various topics, issues are
held in conference, seminars and workshop.
ORAL COMMUNICATION 37