Downloaded 445 times
Uploaded byHriday Bora
Communication and interpersonal skills
This document discusses communication and interpersonal skills. It defines communication as the process of transmitting and receiving ideas, information, and messages. Effective communication occurs when the receiver understands the same meaning as the sender intends. The 7 C's of effective communication are completeness, conciseness, consideration, clarity, concreteness/contribution, courtesy, and correctness. Interpersonal skills help with working with others and include verbal communication, listening, problem solving, and assertiveness. Developing healthy interpersonal relationships can promote coordination and collaboration, while unhealthy relationships may lower morale and productivity.
More Related Content
![Presentation [Full] Effective Communication Skills](https://cdn.slidesharecdn.com/ss_thumbnails/presentation-effectivecommunicationskills-131227024631-phpapp02-thumbnail.jpg?width=640&height=640&fit=bounds)
Similar to Communication and interpersonal skills
Communication and interpersonal skills
- 1. COMMUNICATION AND INTERPERSONAL SKILLS GROUP10 AYUSHI GUPTA SUBHASHANI JAISWAL HRIDAL BORA CHIRANJEEVI PHANINDRA REDDY JUNAID ALI
- 2. WHAT IS COMMUNICATION •Communication is defined as the process of transmitting and receiving ideas, informations and messages • In every day language, it is an act of giving and receiving information
- 3. EFFECTIVE COMMUINCATION • Everyplatform for communication involves a large number of experiences, actions and emotions • Communication is said to be effective when the receiver understand the same meaning that the sender intends to convey • In other words, excellent or effective communication is the ability to receive a transmitted message by the sender and have the receiver be able to replicate the form and intent of the message in the receiver’s mind
- 4. 7C’s OF EFFECTIVECOMMUNICATION • Completeness • Conciseness • Consideration • Clarity • Concreteness/Contribution • Courtesy • Correctness
- 5.
- 6. COMMUNICATION ISSUES • WrittenCommunication • Verbal and Non Verbal Communication • The Grapevine • Electronic Media
- 7. BARRIERS OF COMMUNICATION •The noise barrier • The feedback problem • The problem of media selection • Mental barriers • The problems of language and articulation • Physical barriers • Personal barriers
- 8. Continued to.. • Culturalbarriers • Interpersonal barriers • Information overload • Passive listening
- 9. WHAT IS INTERPERSONALSKILLS • Interpersonal skills is all about working with other people • In a business setting, the term generally refers to an employee’s ability to get along with others while performing his job • Interpersonal skills are actually characteristics traits like manners, courtesy, habits, behaviour and appearance which helps us to communicate and maintain relationship with others
- 10. LIST OF INTERPERSONALSKILLS • Verbal communication • Non-Verbal Communication • Listening • Questioning • Manners • Problem solving • Assertiveness
- 11. HEALTHY INTERPERSONAL RELATIONSHIP SERVEUSEFUL FUNCTIONS: • Promoting effective coordination • Facilitating teamwork and collaboration • Motivating individuals to put in extra work • Creating a supportive working climate characterized by loyalty and trust UNHEALTHY INTERPERSONAL RELATIONSHIP MAY INCLUDE: • Low morale and lack of motivation • Unwillingness to put in extra effort • Decreased loyalty • Increase absenteeism • High turnover • Poor productivity
- 12.
- 13. NETWORKING • Self confidence •Network Building • Effective communication
- 14. TEAM WORK • Mentoring •Group Work • Decision Making • Delegation • Collaboration
- 15. LEADERSHIP • Mentoring • Decisionmaking • Delegation • Motivating others
- 16. PRINCIPLES OF INTERPERSONAL COMMUNICATION •Inevitable • Irrevocable • Open to misinterpretation • Highly contextual
- 17. BARRIERS TO INTERPERSONAL COMMUNICATION •Ego • Personal attitude • Stress • Position • Distance • Culture • Technology
- 18. GETTING ALONG WITHOTHERS • It is always good to check one’s assumptions • Do not assume that people have ignored you • Sometime a request is refused, do not take it personally • Typecasting people is perhaps the biggest barrier to communication • Trust your own judgement rather than that of others
- 19. INTERPERSONAL COMMUNICATION STYLES • Commandand control style • Cooperative style • Systematic style • Inspirational style • The passive style • The avoidance style
- 20. BASIC MODES OFCONFLICT • Accommodating – low assertiveness and high cooperativeness • Avoiding – low assertiveness and low cooperativeness • Collaborating – high assertiveness and high cooperativeness • Competing – high assertiveness and low cooperativeness • Compromising – moderate assertiveness and moderate cooperativeness
- 21. Description Differential AssertivenessAggressive characteristics • Avoid expressing feelings • Speak softly • Allow others to infringe their rights • Poor eye contact • Cant say no • Always apologetic • Cleary state their opinions without violating those of others • Firm voice • Stand up for their rights • Good eye contact • Respectful • Good listeners • Express feelings openly • Harsh tone • Criticize • Attention seeking • Poor listeners impact • Feel left out • Depressed • Confused • Resentful • Create positive environment around them • Trustworthy • High creditability • Create positive environment around them • Trustworthy • High creditability Organizational effect • Not considered for important projects • Not given any responsibilities • Liked and respected • Consulted on various matters • Highly disliked • Unpopular • isolated causes • Low self-esteem • Unfavorable past experience • Confident • High self-esteem • Non-judgmental attitude • Low self-esteem • Unfavorable past experience
- 22. SIX WAYS TOBE ASSERTIVE • Basic assertion - saying it bluntly • Empathetic assertion – saying it softly • Broken record – saying it repeatedly • Discrepancy assertion – expressing the contradiction • Outcome assertion - or else communication