SlideShare a Scribd company logo
 
Ground Rules ,[object Object],[object Object],[object Object],[object Object],[object Object]
Index ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
Effective  Communication Improved  stakeholder  response Stronger  decision  making Steadier  work  flow Clearer  promotional  materials Enhanced  professional  image Quicker  problem  solving Stronger  business  relationships Increased  productivity
Non - Verbal Verbal
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basics of Effective Communication ,[object Object],[object Object]
Basics of Effective Communication ,[object Object],[object Object]
Basics of Effective Communication ,[object Object],[object Object]
Understanding Verbal Communication Styles
Passive  Communication ,[object Object],[object Object],[object Object],[object Object]
Examples of Passive Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Aggressive Communication ,[object Object],[object Object],[object Object],[object Object]
Examples of Aggressive Communication ,[object Object],[object Object],[object Object],[object Object]
Assertive Communication ,[object Object],[object Object],[object Object],[object Object]
Examples of Assertive Communication ,[object Object],[object Object],[object Object],[object Object],[object Object]
Which is the Best Style? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
NON-VERBAL COMMUNICATION Nonverbal Communication in Organizations
The study of non-verbal communication examines how messages are communicated through physical behaviour, vocal cues and spatial relationships. NON-VERBAL COMMUNICATION
[object Object],[object Object],[object Object],[object Object],[object Object],Hello!!
Nonverbal Communication in Organizations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
EYE CONTACT
E YE  C ONTACT ,[object Object],[object Object],[object Object]
E YE  C ONTACT ,[object Object],[object Object]
E YE  C ONTACT ,[object Object],[object Object],[object Object]
FACIAL EXPRESSIONS
F ACIAL  E XPRESSIONS ,[object Object],[object Object],[object Object]
F ACIAL  E XPRESSIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
F ACIAL  E XPRESSIONS HAPPINESS  “ Whoever is happy will make others happy too.” -Mark Twain
F ACIAL  E XPRESSIONS ,[object Object],[object Object],[object Object]
F ACIAL  E XPRESSIONS ANGER  “ Anger is one letter short of danger” Author Unknown
F ACIAL  E XPRESSIONS DISGUST A disgusting expression  on the face is considered negative and should be  avoided in formal  gatherings.
F ACIAL  E XPRESSIONS SURPRISE The eye-brows and the eyes are most affected in an expression of surprise.
F ACIAL  E XPRESSIONS FEAR There is nothing to fear, but fear itself.
GESTURES ,[object Object],[object Object],[object Object],[object Object],[object Object]
G ESTURES ,[object Object],[object Object],[object Object]
G ESTURES ,[object Object],[object Object],[object Object],[object Object],[object Object]
G ESTURES ,[object Object],[object Object],[object Object],[object Object]
G ESTURES ,[object Object],[object Object],[object Object]
Avoid these hand gestures
Use these hand gestures
POSTURE AND  BODY ORIENTATION
P OSTURE ,[object Object],[object Object],[object Object]
P OSTURE ,[object Object],[object Object],[object Object]
P OSTURE ,[object Object],[object Object],[object Object],[object Object]
What impression do the following people give you?
What impression do the following people give you?
P ROXIMITY Proximity is the distance people maintain between themselves while talking.
P ROXIMITY ,[object Object],[object Object],[object Object],[object Object],[object Object]
P ROXIMITY ,[object Object],[object Object]
PARALINGUISTICS ,[object Object],[object Object]
P ARALINGUISTICS ,[object Object],[object Object],[object Object]
P ARALINGUISTICS ,[object Object],[object Object]
Remember  Its Fun to be Good !
Let ‘Em Hear you are Listening
TWO AND ONE Nature has intended us to  LISTEN  twice as much as we speak! Listening
[object Object],[object Object]
There are four basic components to effective listening listening with empathy listening with openness listening with awareness listening actively
Listening with Empathy ,[object Object],[object Object],[object Object],[object Object]
To listen with empathy, try to identify what needs the other person is trying to meet Ask yourself these questions: What is he or she asking for? What need is this person’s emotion(s) coming from? What danger is the person experiencing? Listening with Empathy
[object Object],[object Object],[object Object],[object Object],[object Object],Listening with Empathy
Listening with Openness To listen with openness, imagine you are a detective trying to get all the facts. You are trying to find the truth. View the information from the perspective of the other person. Consider the other person’s background, culture, history, etc.
[object Object],[object Object],[object Object],[object Object],Listening with Awareness
Active Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
More types of Listening ,[object Object],[object Object],[object Object],[object Object],[object Object]
Barriers to listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Remember  Its Fun to be Good !
LUNCH BREAK
 
 
What is Conflict? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Type “A” Personality  Vs. Type “B Personality
Type ”A” Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Type “B” Personality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Aggressive People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Aggressive people  are basically  insecure….. Try to avoid them.
Submissive people ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Submissive people  have a great sense of inferiority
Assertive People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Types of Conflict ,[object Object],[object Object],[object Object],[object Object]
Causes of Conflict  ,[object Object],[object Object],[object Object],[object Object]
Stages of Conflict  ,[object Object],[object Object],[object Object],[object Object]
Preventing Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Preventing Conflict ,[object Object],[object Object],[object Object]
Preventing Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Preventing Conflict  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Personalities who cause conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Personalities who cause conflict ,[object Object],[object Object],[object Object]
Assertiveness of Response Low High Similarity of Goals Low High Compete Avoid Compromise Accommodate Collaborate
Thank You

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effective communication

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  • 6. Effective Communication Improved stakeholder response Stronger decision making Steadier work flow Clearer promotional materials Enhanced professional image Quicker problem solving Stronger business relationships Increased productivity
  • 7. Non - Verbal Verbal
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  • 20. NON-VERBAL COMMUNICATION Nonverbal Communication in Organizations
  • 21. The study of non-verbal communication examines how messages are communicated through physical behaviour, vocal cues and spatial relationships. NON-VERBAL COMMUNICATION
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  • 34. F ACIAL E XPRESSIONS HAPPINESS “ Whoever is happy will make others happy too.” -Mark Twain
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  • 36. F ACIAL E XPRESSIONS ANGER “ Anger is one letter short of danger” Author Unknown
  • 37. F ACIAL E XPRESSIONS DISGUST A disgusting expression on the face is considered negative and should be avoided in formal gatherings.
  • 38. F ACIAL E XPRESSIONS SURPRISE The eye-brows and the eyes are most affected in an expression of surprise.
  • 39. F ACIAL E XPRESSIONS FEAR There is nothing to fear, but fear itself.
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  • 45. Avoid these hand gestures
  • 46. Use these hand gestures
  • 47. POSTURE AND BODY ORIENTATION
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  • 51. What impression do the following people give you?
  • 52. What impression do the following people give you?
  • 53. P ROXIMITY Proximity is the distance people maintain between themselves while talking.
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  • 59. Remember Its Fun to be Good !
  • 60. Let ‘Em Hear you are Listening
  • 61. TWO AND ONE Nature has intended us to LISTEN twice as much as we speak! Listening
  • 62.
  • 63. There are four basic components to effective listening listening with empathy listening with openness listening with awareness listening actively
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  • 65. To listen with empathy, try to identify what needs the other person is trying to meet Ask yourself these questions: What is he or she asking for? What need is this person’s emotion(s) coming from? What danger is the person experiencing? Listening with Empathy
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  • 67. Listening with Openness To listen with openness, imagine you are a detective trying to get all the facts. You are trying to find the truth. View the information from the perspective of the other person. Consider the other person’s background, culture, history, etc.
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  • 72. Remember Its Fun to be Good !
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  • 77. Type “A” Personality Vs. Type “B Personality
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  • 93. Assertiveness of Response Low High Similarity of Goals Low High Compete Avoid Compromise Accommodate Collaborate