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Improving Communication Skills Siliguri Branch of EIRC 18 July 2004 A Rahim
A Thought A man is seldom better than his conversation - German Proverb
Communication Skills Overview Effective communication skills are a critical element in your career and personal lives.  We all must use a variety of communication techniques to both understand and be understood.
What is Communication? SENDER RECEIVER Feedback receiver sender Communication is the  process of sending and receiving information among people… Medium Encode Decode

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communication & communication skills for nursing students communication technology, nursing education, advance nursing practice

communicationcommunication skillsnursing students
Body Language
Body LanguageBody Language
Body Language

More than 65% of communication is non-verbal, including gestures, signals, signs, posture, tone of voice, and facial expressions. The non-verbal cues can be ambiguous as the same gesture may have multiple meanings and feelings can be expressed differently. Facial expressions, especially smiling, are important in communication as 70% is understood through the face. Gesticulation with the hands also conveys significant meaning about mood and should align with verbal messages. It is best to communicate non-verbally in a natural way rather than consciously manipulating body language.

bodylanguage
Communication skill
Communication skillCommunication skill
Communication skill

The document discusses various aspects of communication skills. It defines communication and describes different categories including verbal, non-verbal, and written communication. It then explains the communication process, emphasizing encoding and decoding messages, feedback, and choosing appropriate channels. Barriers to effective communication are also addressed, including cultural differences and use of jargon. Interpersonal communication skills like listening, questioning, and dealing with conflict are also covered.

Most common ways to communicate Speaking Visual Images Writing Body Language
Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
Distortions in Communication
We need to improve communication... as 70 % of our communication efforts are: misunderstood  misinterpreted  rejected  distorted or  not heard 6 people talking in a 2 people conversation!! 70%

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Effective communication workshop ppt
Effective communication workshop pptEffective communication workshop ppt
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This document summarizes a workshop on effective communication. It outlines four types of communication - passive, aggressive, passive-aggressive, and assertive. For each type, it provides examples of behaviors and impacts. It also discusses common mistakes in communication and effective skills, such as dealing with issues directly, listening, compromise, and expressing emotions appropriately. The goal is to teach participants to communicate assertively and resolve conflicts respectfully.

Presentation on Communication Skills
Presentation on Communication SkillsPresentation on Communication Skills
Presentation on Communication Skills

This document discusses various aspects of communication skills, including: - Defining communication and outlining the communication process. - Describing types (verbal, non-verbal), levels (intrapersonal, small group, etc.), and barriers of communication. - Explaining the difference between hearing and listening and how to overcome communication barriers. - Providing tips for effective communication including instructions, body language, cultural sensitivity, and summarization.

https://twitter.com/https://www.facebook.com/ca.sanjivnanda919/https://www.youtube.com/channel/ucmmx2gfxeof-dntnj
written communication
 written communication written communication
written communication

Written communication: Written Communication Types of written communication Objectives of written communication Effective written communication Media of written communication Mechanical devices in written communication Mechanical devices for transmitting written communication Advantages & Disadvantages

written communication
Critical success factor The majority of your perceived ability comes from how you communicate 93% of all Communication is non verbal - SKILL 38% Visual 55% Tonal 7% Verbal
Listening and Speaking are used a lot…
…  But not taught enough Amount taught
Common Communication Errors: Finishing others’ sentences Preparing our response before someone has completed speaking Multitasking while ‘listening’ Filtering content or meaning based on the speaker Speaking for others (we…)

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Barriers to communication
Barriers to communicationBarriers to communication
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There are many potential barriers to effective communication. Meaning is interpreted differently by each individual based on their own experiences and perspectives. Symbols and words may not convey exactly the same meaning between parties. Physical barriers like noise, distance, and information overload can interfere with communication. Cultural differences between communicators also present barriers, as symbols like gestures may have different or even opposing meanings across cultures. Psychological, semantic, and organizational barriers like attitudes, language differences, and rigid hierarchies can also negatively impact communication. Overcoming these barriers requires skills like listening effectively, choosing appropriate channels, and creating an open environment for sharing information.

Communication Skills
Communication SkillsCommunication Skills
Communication Skills

This document provides an overview of communication skills and concepts. It discusses the objectives of effective communication, including understanding what communication is, why it is important, and how the communication model works. It outlines tips for both senders and receivers of messages, including how to structure messages, deliver messages effectively, listen actively, and provide constructive feedback. The document also discusses barriers to communication and how to minimize them through active listening, focusing on understanding, and using "I" statements rather than blame. The overall aim is to improve communication skills and understanding between parties.

workshop for colleagues
Effective communication
Effective communicationEffective communication
Effective communication

Effective communication requires considering the audience, being concise and clear, and overcoming common barriers. The communication process involves encoding an idea and the receiver decoding the message. Barriers include emotional, physical, and cultural differences between parties. The "7 C's of effective communication" are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. Managing emotions, avoiding blaming language, and maintaining eye contact can help apply these principles when communicating.

new literacy setcommunicationerasmus+
A Good Algorithm In order to have good communication: Listen to Understand Understand before speaking Speak to be understood Seek understanding before proceeding Repeat Communication is a two way process!
How can it be improved Recognition Pavlov study Not being judgmental Stop egocentric communication
What today’s workshop can achieve Provide ‘knowledge’ about communication Give insight on ‘skills’ needed Suggest ways of going about it What you need to do: Learn the tools Take up every opportunity Practice, Practice, Practice!
Observe GOD IS NOWHERE PARIS  IN THE  THE SPRING

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This document discusses various communication skills, including interpersonal communication, cross-cultural communication, and assertive communication. It defines communication and describes different types such as verbal and nonverbal communication. The document outlines objectives to introduce these skills and provides details on interpersonal communication skills, how to communicate across cultures, assertive rights and behaviors.

communication skills ppt
listening skills
listening skillslistening skills
listening skills

Listening is an active mental process that requires effort and focus, unlike hearing which is passive. Effective listening skills include maintaining a constructive attitude, paying attention, cultivating adjustment to others, and reflecting on content and feelings at a deeper level. Poor communication often stems from messages being misunderstood, misinterpreted, rejected, or distorted rather than being fully heard. Active listening improves understanding between people, builds trust and respect, and leads to better outcomes compared to passive hearing. However, active listening can be difficult due to distractions like preoccupation or emotions like anger.

Communication Skills
Communication  Skills    Communication  Skills
Communication Skills

The document provides information on developing effective communication skills. It discusses communication principles like giving and gathering good information to build mutual trust. It also covers developing assertive communication skills through principles like focusing on solutions rather than problems. The document recommends developing active listening skills such as paraphrasing, reflecting feelings, and synthesizing ideas to better understand others.

listening
Why is communication important Inspires confidence Builds respect in business and social life Helps make friends Develops a distinct personality Reveals your ability to others
Essentials of good communication  Knowledge Spontaneity in conversation Level of conversation Organising your thoughts Participating in discussions Body Language Show v Tell Being a good listener Listening v hearing
How to be an active listener Set the stage Ensure mutual understanding Understand body language Suspend judgment Behaviors that hinder effective listening Act distracted (look at your watch!) Tell your own story without acknowledging theirs Give no response Invalidate response, be negative Interrupt Criticize
Techniques to improve listening skills PARAPHRASE Restate what was said in your own words SUMMARIZE Pull together the main points of a speaker QUESTION Challenge speaker to think further, clarifying both your and their understanding

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This document discusses verbal and non-verbal communication. It defines verbal communication as using words and non-verbal communication as transmitting meaning through elements and behaviors other than speech. The document focuses on non-verbal communication through body language, defining it as communication through postures, gestures, facial expressions and eye movements. It describes different types of body language including facial expressions, eye contact, gestures and postures. It emphasizes that body language conveys much of the meaning in communication and influences how people are perceived.

Soft Skills Presentation
Soft Skills PresentationSoft Skills Presentation
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Soft skills is a term often associated with a person's "EQ" (emotional intelligence quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. Soft skills play a vital role for professional success

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Effective communication & presentation
Effective communication & presentationEffective communication & presentation
Effective communication & presentation

Some tips and tricks on how to give a presentation and communicate effectively. If you like it and find it helpful, please share. Also, comment below and let me know your thoughts.

body languageverbal skillscommunication
Two basic types of questions Closed questions:  G et a one-word response and inhibit thought. Questions begin with  who ,  when  and  which Open-ended questions: Invite unique thought, reflection or an explanation. Questions begin with  how ,  what  and  how come  (not  why !).
Practice Questioning Rephrase the following closed questions to make them open-ended: Are you feeling tired? Isn’t it a nice day? Was the last activity useful? Is there anything bothering you? So everything is fine, then?
Adding colour to communication
Adding colour to communication Images – Describe, relive Show, don’t tell Use audience’s senses  Sight Sound Touch Taste Smell

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COMMUNICATION POWERPOINTCOMMUNICATION POWERPOINT
COMMUNICATION POWERPOINT

ReadySetPresent (Communication PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. The foundation of all skills remains in effective communication in today's professional world. Communication PowerPoint Presentation Content slides include topics such as: Exploring the critical elements of good communication, different methods of communication, 10 slides on keys to effective listening, 6 slides on listening techniques, 10 slides on improving your listening, asking vs. telling, 10 slides on barriers and gateways to communication, 20 slides on effective business communication, why attending is important, responding to content, posturing and observing and feedback, 20+ slides on nonverbal communication, including eye contact, language barriers, how to's and more!

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Interactive communication powerpoint
Interactive communication powerpointInteractive communication powerpoint
Interactive communication powerpoint

This document provides training on workplace communication skills for plumbers. It discusses the importance of communication in the plumbing industry and covers verbal, written, and visual communication. The key points covered include defining communication, the communication process, tips for effective verbal and written communication like avoiding slang, the use of signs and body language for visual communication, and emphasizing listening as important for good communication. The overall message is that communication is essential for safety and productivity in the plumbing industry.

Communication Skills Ppt
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Communication Skills Ppt

The document discusses communication skills and effective communication. It defines communication as the exchange of information through various senses and channels. It emphasizes that communication skills are important for careers and personal relationships. Effective communication involves sending clear, concise messages and properly understanding messages received through various verbal, nonverbal, and paraverbal means. Barriers to communication like organizational issues or personal attitudes can interfere with the exchange of information.

Improving communication Don’t use cliches Brevity Sincerity Don’t praise yourself Avoid argument Be tactful Silence Enunciation Clear, loud, syllables. Flexibility of tone
Practice For distinct enunciation, every word, every syllable, every sound, must be given it proper form and value. Think of the mouth chamber as a mold, in which the correct form is given to every sound. Will you please move your lips more noticeably? The teeth should never be kept closed in speech. Through practices, we can learn to speak more rapidly, but still with perfect distinctness
Ways to gain effective conversation Good use of English – avoid errors Improved vocabulary – overlook v oversee Avoid old phrases Use humour Add interesting story Improve clarity of voice – practice
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The document discusses effective communication skills, defining communication as the transmission of ideas or feelings so that the sender and receiver share the same understanding. It outlines the communication process, types of communication, components of communication, and barriers to communication. It emphasizes the importance of active listening, providing tips to improve verbal and non-verbal communication skills. Mastering communication is key to professional success.

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The Seven C’S Of Communication
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The document outlines the Seven C's of Communication, which are principles of effective communication. They are completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. Each C is defined in one to three sentences with examples provided for how to apply each principle to oral and written communication.

Seven c's of communication
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The document summarizes the seven principles of effective business communication known as the "Seven C's". The seven C's are completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness. Each C principle is defined in one to three sentences with examples provided. The principles guide effective composition of both written and oral business messages.

What does the graphic tell you about this speaker
The 5-P‘s P rior P reparation  P revents P oor  P erformance
From effective conversation to speech Overcoming Fear #1 fear Idea of speech Know your subject Know the audience Target their interest Organising the speech Tell them…
Developing Your Presentation What is your goal? Research your topic Develop an outline Create or locate learning aids

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The document discusses the seven C's of effective communication. The seven C's are: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, and Correctness. Each C is defined and guidelines are provided for how to apply each one to improve communication effectiveness. Completeness involves providing all necessary details to answer any questions from the recipient. Conciseness means conveying the message using as few words as possible. Consideration requires focusing on the recipient's needs and perspective. Concreteness means using specific details rather than general statements. Clarity involves choosing precise and easy to understand language. Courtesy requires being respectful and thoughtful of the recipient. Correctness involves proper grammar, accurate

General communication skills
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Cultural differences should be dealt with respectfully during communication. Group discussions are most effective when members take turns contributing ideas to keep the conversation on topic and ensure everyone understands what is being discussed. Effective communication relies on allowing all members to play to their strengths while maintaining confidence and actively including others.

Principles of effective communication PowerPoint
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Principles of effective communication PowerPoint

A PowerPoint presentation dicussing about the principles of effective communication. This includes interpersonal skills such as the use of intonation and hand gestures.

commun
AIDA AIDA ttention nterest esire ction POWERFUL opener CLEAR connector MAIN BODY POWERFUL close
AIDA AIDA ttention nterest esire ction Establish credentials (Me, You, What) Key point  Create +ve expectations Paint the future benefits WIFM The facts    Me, You, What is required The facts    3     advantages    benefits
Developing Your Presentation Making the Presentation Interesting Informative Fun Variety Energy Audience Interaction
Practicing Your Presentation Simulate the presentation setting Practice aloud Practice standing up Time your presentation Memorize your opening few sentences Watch yourself in a mirror

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The document outlines principles of effective business writing, including accuracy, brevity, and clarity. It emphasizes using correct grammar, punctuation, spelling, and word choice. Business writing should be concise yet clear. It should avoid biases and write from the reader's perspective using everyday language at an appropriate level of formality for the intended audience.

effective writingmbacommunication skills
General Principles Effective Writing
General Principles Effective WritingGeneral Principles Effective Writing
General Principles Effective Writing

Effective writing is clear, accurate, concise writing that has a logical flow of ideas. The key elements of effective writing are brevity, simplicity, clarity, rhythm, sound, revision, communication, reading, emphasis, honesty, and passion. Writing is the primary way one's work and intellect will be judged, as it makes thinking visible and equips people with communication and thinking skills needed to effectively participate and evaluate arguments while anticipating readers' needs.

Principles of written communication
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The document provides guidance on writing effective business correspondence, including: - Keep correspondence short and focused on the recipient - Avoid negative writing and speak to individuals directly about any criticisms - Re-read correspondence before sending to catch any errors or issues - Common types of business letters include enquiry letters, quotation letters, order letters, and complaint letters - Enquiry letters request information, quotation letters provide requested information, order letters place orders, and complaint letters address issues with products or services The document outlines best practices for different types of business correspondence.

Presenting Stage fright Feelings follow action Talk ‘to’, not ‘at’ Eye contact Don’t judge your audience Pause Volume Pace
Summary He who fails to prepare, prepares to fail!
Thank You [email_address]

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Communication Skills

  • 1. Improving Communication Skills Siliguri Branch of EIRC 18 July 2004 A Rahim
  • 2. A Thought A man is seldom better than his conversation - German Proverb
  • 3. Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood.
  • 4. What is Communication? SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Medium Encode Decode
  • 5. Most common ways to communicate Speaking Visual Images Writing Body Language
  • 6. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
  • 8. We need to improve communication... as 70 % of our communication efforts are: misunderstood misinterpreted rejected distorted or not heard 6 people talking in a 2 people conversation!! 70%
  • 9. Critical success factor The majority of your perceived ability comes from how you communicate 93% of all Communication is non verbal - SKILL 38% Visual 55% Tonal 7% Verbal
  • 10. Listening and Speaking are used a lot…
  • 11. … But not taught enough Amount taught
  • 12. Common Communication Errors: Finishing others’ sentences Preparing our response before someone has completed speaking Multitasking while ‘listening’ Filtering content or meaning based on the speaker Speaking for others (we…)
  • 13. A Good Algorithm In order to have good communication: Listen to Understand Understand before speaking Speak to be understood Seek understanding before proceeding Repeat Communication is a two way process!
  • 14. How can it be improved Recognition Pavlov study Not being judgmental Stop egocentric communication
  • 15. What today’s workshop can achieve Provide ‘knowledge’ about communication Give insight on ‘skills’ needed Suggest ways of going about it What you need to do: Learn the tools Take up every opportunity Practice, Practice, Practice!
  • 16. Observe GOD IS NOWHERE PARIS IN THE THE SPRING
  • 17. Why is communication important Inspires confidence Builds respect in business and social life Helps make friends Develops a distinct personality Reveals your ability to others
  • 18. Essentials of good communication Knowledge Spontaneity in conversation Level of conversation Organising your thoughts Participating in discussions Body Language Show v Tell Being a good listener Listening v hearing
  • 19. How to be an active listener Set the stage Ensure mutual understanding Understand body language Suspend judgment Behaviors that hinder effective listening Act distracted (look at your watch!) Tell your own story without acknowledging theirs Give no response Invalidate response, be negative Interrupt Criticize
  • 20. Techniques to improve listening skills PARAPHRASE Restate what was said in your own words SUMMARIZE Pull together the main points of a speaker QUESTION Challenge speaker to think further, clarifying both your and their understanding
  • 21. Two basic types of questions Closed questions: G et a one-word response and inhibit thought. Questions begin with who , when and which Open-ended questions: Invite unique thought, reflection or an explanation. Questions begin with how , what and how come (not why !).
  • 22. Practice Questioning Rephrase the following closed questions to make them open-ended: Are you feeling tired? Isn’t it a nice day? Was the last activity useful? Is there anything bothering you? So everything is fine, then?
  • 23. Adding colour to communication
  • 24. Adding colour to communication Images – Describe, relive Show, don’t tell Use audience’s senses Sight Sound Touch Taste Smell
  • 25. Improving communication Don’t use cliches Brevity Sincerity Don’t praise yourself Avoid argument Be tactful Silence Enunciation Clear, loud, syllables. Flexibility of tone
  • 26. Practice For distinct enunciation, every word, every syllable, every sound, must be given it proper form and value. Think of the mouth chamber as a mold, in which the correct form is given to every sound. Will you please move your lips more noticeably? The teeth should never be kept closed in speech. Through practices, we can learn to speak more rapidly, but still with perfect distinctness
  • 27. Ways to gain effective conversation Good use of English – avoid errors Improved vocabulary – overlook v oversee Avoid old phrases Use humour Add interesting story Improve clarity of voice – practice
  • 29. What does the graphic tell you about this speaker
  • 30. The 5-P‘s P rior P reparation P revents P oor P erformance
  • 31. From effective conversation to speech Overcoming Fear #1 fear Idea of speech Know your subject Know the audience Target their interest Organising the speech Tell them…
  • 32. Developing Your Presentation What is your goal? Research your topic Develop an outline Create or locate learning aids
  • 33. AIDA AIDA ttention nterest esire ction POWERFUL opener CLEAR connector MAIN BODY POWERFUL close
  • 34. AIDA AIDA ttention nterest esire ction Establish credentials (Me, You, What) Key point Create +ve expectations Paint the future benefits WIFM The facts    Me, You, What is required The facts  3  advantages  benefits
  • 35. Developing Your Presentation Making the Presentation Interesting Informative Fun Variety Energy Audience Interaction
  • 36. Practicing Your Presentation Simulate the presentation setting Practice aloud Practice standing up Time your presentation Memorize your opening few sentences Watch yourself in a mirror
  • 37. Presenting Stage fright Feelings follow action Talk ‘to’, not ‘at’ Eye contact Don’t judge your audience Pause Volume Pace
  • 38. Summary He who fails to prepare, prepares to fail!