This document discusses communication skills and effective communication. It defines communication as a series of senses and describes the most common ways to communicate as speaking, writing, visuals, images, and body language. It then covers types of communication based on organization, flow, and expression. The document also discusses formal channels of communication like downward, upward, and horizontal communication. It identifies barriers to communication such as semantic, emotional, organizational, and personal barriers. Finally, it provides tips for developing good communication skills through exploring related skills, maintaining eye contact, using gestures, practicing, and ensuring communication is two-way, involves listening, utilizes feedback, and is clear and free of stress.

1. Communication SkillsCommunication Skills
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PRESENTED BY,
A.JOHNY RENOALD M.E.,(Ph.D.,)

2. Communication is a series of
experience of
Hearing
Smell
Seeing
Taste
Touch
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3. Communication Skills
Communication skills is the ability to use
language (receptive) and express
(expressive) information.
Effective communication skills are a critical
element in your career and personal lives.
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4. Most Common Ways to Communicate
Speaking
Writing
Visual
Image
Body
Language
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5. Types of Communication
 On the basis of organization relationship
 Formal
 Informal
 On the basis of Flow
 Vertical
 Crosswise/Diagonal
 Horizontal
 On the basis of Expression
 Oral
 Written
 Gesture
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Formal Channels of Communication

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Downward Communication
 Messages sent from top management down to
subordinates...
 1. Implementation of goals and strategies
2. Job instructions and rationale
3. Procedures and practices
4. Performance feedback
5. Indoctrination
Most familiar and obvious flow of formal communication

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Upward Communication
 Messages transmitted from the lower to the
higher levels in the organization’s hierarchy
1. Problems and exceptions
2. Suggestions for improvement
3. Performance reports
4. Grievances and disputes
5. Financial and accounting information

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Horizontal Communications
 Lateral or diagonal exchange of messages
among peers or coworkers
 Horizontal communications categories
1. Intradepartmental problem solving
2. Interdepartmental coordination
3. Change initiatives and improvement
Inform and request support as well as coordinate activities

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Team Communication Channels
 Team communication characteristics to
consider
● The extent to which team communication is
centralized
● The nature of the team’s task
Special type of horizontal communication

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Personal Communication Channels
 Exist outside formal authorized channels
 Do not adhere to organization’s hierarchy
of authority
 Primary way information spreads and work
gets accomplished
Coexist with formal communication channels

12. Barriers to Communication
 Semantic Barriers
 Emotional Or Psychological Barriers
 Organizational Barriers
 Barriers in Superiors
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13. Semantic Barriers
 Symbols with different meaning
 Badly expressed message
 Faulty translation
 Unclarified assumption
 Specialist’s language
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14. Emotional Or Psychological Barriers
 Premature evolution
 Inattention
 Loss of transmission & poor retention
 Undue reliance on the written word
 Distrust of communication
 Failure to communicate
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15. Organization Barriers
 Organizational policy
 Organization rules & regulation
 Status relation
 Complexity in organization
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16. Personal Barriers
 Barriers in Superior
 Attitude of Superior
 Fear of challenge of authority
 Lack of time
 Lack of awareness
 Barriers in Subordinates
 Unwillingness to communicate
 Lack of proper incentive
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17. Communication Process
SENDER RECEIVER
Feedback
receiver sender
Communication is the process of sending and receiving
information among people…
Noise
Use of
channel to
transmit
the
message
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18. Communication Involves Three
Components
 Verbal Messages - the words we choose
 Paraverbal Messages - how we say the
words
 Nonverbal Messages - our body language
These Three Components Are Used To
 Send Clear, Concise Messages
 Receive and Correctly Understand Messages
Sent to Us
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19. Effective Verbal Messages
 1. Are short and snappy, and organized
 2. Are free of language

3. Do not create resistance in the listener.
SENDING MESSAGES
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20. Nonverbal Messages
Nonverbal messages are the primary way that
we communicate emotions
Facial Expression
Postures and Gestures
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22. Paraverbal Messages
Paraverbal communication refers to the
messages that we transmit through the tone,
pitch, and pacing of our voices.
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23. RECEIVING MESSAGES
Listening
 Requires concentration and energy
 Involves a psychological connection with the
speaker
 Includes a desire and willingness to try and
see things from another's perspective
 Requires that we suspend judgment and
evaluation
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24.  Nonverbal
 Giving full physical attention to the speaker;
 Being aware of the speaker's nonverbal
messages;
 Verbal
 Paying attention to the words and feelings
that are being expressed
Key Listening Skills
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25. What makes a good communicator?
Clarity
Integrity Timing
Adequacy
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26. How do you develop your communication skills?
Explore the related skills
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27. Tips to good communication skills
 Maintain eye contact with the audience
 Body awareness
 Gestures and expressions
 Convey one's thoughts
 Practice effective communication skills
At Last
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28. Effective Communication . . .
It is two way.
It involves active listening.
It reflects the accountability of speaker and
listener.
It utilizes feedback.
It is free of stress.
It is clear.
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29. Thanks
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