Communication skills essential for health workers

1. Communication
Skills
Dr. James Malce Alo, RN,MAN,MAP,PHD

2. Communication is a series of
experience of
Hearing
Smell
Seeing
Taste
Touch

3. Communication Skills
Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element
in your career and personal lives.

4. Communication Goals
To change
behavior
To get action
To ensure
understanding
To persuade
To get and give
information

5. Most Common Ways to
Communicate
Visual
Image
Speaking
Writing
Body
Language

6. Types of Communication
➢ On the basis of organization relationship
▪ Formal
▪ Informal
➢ On the basis of Flow
▪ Vertical
▪ Crosswise/Diagonal
▪ Horizontal
➢ On the basis of Expression
▪ Oral
▪ Written
▪ Gesture

7. Barriers to Communicate
Effectively
 Filtering
 Lying
 Facial indicators
 Over eagerness to
respond
 Closed words
 judging
 Poor listening
 Assuming
understanding
 Selective perceptions
 Emotions
 Language
 Snap judgments
 Attacking the
individual
 Rank
 Jumping to conclusions

8. Types of Barriers to
Communication
➢ Semantic Barriers
➢ Emotional Or Psychological Barriers
➢ Organizational Barriers
➢ Barriers in Superiors

9. Semantic Barriers
➢ Symbols with different meaning
➢ Badly expressed message
➢ Faulty translation
➢ Unclarified assumption
➢ Specialist’s language

10. Emotional Or Psychological Barriers
➢ Premature evolution
➢ Inattention
➢ Loss of transmission & poor retention
➢ Undue reliance on the written word
➢ Distrust of communication
➢ Failure to communicate

11. Organization Barriers
➢ Organizational policy
➢ Organization rules & regulation
➢ Status relation
➢ Complexity in organization

12. Personal Barriers
➢ Barriers in Superior
▪ Attitude of Superior
▪ Fear of challenge of authority
▪ Lack of time
▪ Lack of awareness
➢ Barriers in Subordinates
▪ Unwillingness to communicate
▪ Lack of proper incentive

13. Communication Process
SENDER RECEIVER
Feedback
receiver sender
Communication is the process of sending and receiving
information among people…
Noise
Use of
channel to
transmit
the
message

14. Communication code
scheme

15. What happens when we
communicate with people?

16. Why 70% of our
communication efforts are
ineffective

17. Communication Pillars

18. Communication Involves Three
Components
➢ Verbal Messages - the words we choose
➢ Para-verbal Messages - how we say the
words
➢ Nonverbal Messages - our body language
These Three Components Are Used To
➢ Send Clear, Concise Messages
➢ Receive and Correctly Understand Messages
Sent to Us

19. Effective Verbal Messages
➢ Are brief, succinct, and organized
➢ Are free of jargon
➢ Do not create resistance in the listener
SENDING MESSAGES

20. Nonverbal Messages
Nonverbal messages are the primary way
that we communicate emotions
Facial Expression
Postures and Gestures

21. Para-verbal Messages
Paraverbal communication refers to the
messages that we transmit through the
tone, pitch, and pacing of our voices.

22. RECEIVING MESSAGES
Listening
➢ Requires concentration and energy
➢ Involves a psychological connection with
the speaker
➢ Includes a desire and willingness to try
and see things from another's perspective
➢ Requires that we suspend judgment and
evaluation

23. Active Listening!!
 S – Sit facing the client
 O – Open Posture
 L – Lean forward towards client
 E – Establish eye contact
 R- Relax!!

24. ➢ Nonverbal
▪ Giving full physical attention to the
speaker;
▪ Being aware of the speaker's nonverbal
messages;
➢ Verbal
▪ Paying attention to the words and feelings
that are being expressed
Key of Listening Skills

25. Barriers to Active listening

26. Questions to Keep in Mind
while Listening

27. Improving Listening Skills

28. What makes a good
communicator?
Adequacy
Timing
Integrity
Clarity

29. How do you develop your communication
skills? Explore the related skills

30. Tips to good communication skills
➢ Maintain eye contact with the audience
➢ Body awareness
➢ Gestures and expressions
➢ Convey one's thoughts
➢ Practice effective communication skills

31. Effective Communication . . .
It is two way.
It involves active listening.
It reflects the accountability of speaker and
listener.
It utilizes feedback.
It is free of stress.
It is clear.

32. Some useful Hints for
Improving Communication
Skills

42. Thank You!
Dr. James Malce Alo