2. Agenda
What is communication
Why communication
Process of communication
Types of communication
Components of communication
Features of effective communication
Features of effective communication
Barriers of communication
2
3. When you talk,
You are only
Repeating what you
already know;
But when you listen,
You may learn
Something new.’’
3
4. What is communication skills
Communication is an act of sending information
from one to another. The definition my seem
simple but the actual process is complex
4
5. Why communication skills
If you improve your communication skills
I guarantee you that you will earn fifty percent
(50%) more money over your life
it helps us like
Organization
College
Team work
Social skills
creativity
5
6. Process of communication
Communication is the process of sending
& receiving information people .....
6
Encoder
Decoder
Receiver
feedback
Sender
Channel
7. Types of communication
One way communication
Two way communication
One to many communication
7
9. Features of effective communication
Active listening
Eye contact
Posture
Simple language
Questioning skills
9
10. Effective communication helps to understand a
person or situation in a better way.
Effective communication helps us to connect well
with colleagues, teacher, parents, etc,
It helps us in decision making,
10
Importance Effective of communication skills