Communication is the act of conveying meanings from one entity or group to another through the use of mutually understood signs and semiotic rules
The ability to communicate effectively is an essential skill in today's world. Communication is a dynamic process.
2. Communication is a series of
experience of
Hearing
Smell
Seeing
Touch
Taste
3. Communication skills
Communication skills is the ability to use
language (receptive) and express
(expressive) information.
Effective communication skills are a critical
element in your career and personal lives.
5. Most Common Ways to Communicate
Speaking
Writing
Visual
Image
Body
Language
6. Effective Communication
• Is two way.
• Involves active listening.
• Reflects the accountability of speaker and listener.
• Utilizes feedback.
• Is free of stress.
• Is clear.
7. Types of Communication
On the basis of organization relationship
Formal
Informal
On the basis of Flow
Vertical
Crosswise/Diagonal
Horizontal
On the basis of Expression
Oral
Written
Gesture
9. In Fact...
9
Communication breakdown is the most
important event leading to a
applicant/patient's decision to cooperate.
35% Physician communication
35% Physician attitude
10% Applicant/Patient incentives
20% Other
11. Physician Tasks : The Four Es
11
Communication Tasks
Engage the applicant!
Empathize with the applicant!
Educate the applicant!
Enlist the applicant in his/her own health
care!
12. Communication is Not
"Just Talking"
12
Communication is the most commonly used
medical procedure
Communication skills are not innate or fixed
Communication skills can be learned and
improved
Physicians can improve health outcomes by
learning how and when to use specific
communication techniques
15. Communication Involves Three Components
Verbal Messages - the words we choose
Paraverbal Messages - how we say the
words
Nonverbal Messages - our body language
These Three Components Are Used To
Send Clear, Concise Messages
Receive and Correctly Understand Messages
Sent to Us
16. Verbal Messages
Are brief, condensed, and organized
Are free of slang
Do not create resistance in the listener
SENDING MESSEGES
19. RECEIVING MESSAGES
Listening
Requires concentration and energy
Involves a psychological connection with the
speaker
Includes a desire and willingness to try and
see things from another's perspective
Requires that we suspend judgment and
evaluation
20. Nonverbal
Giving full physical attention to
the speaker;
Being aware of the
speaker's nonverbal
messages;
Verbal
Paying attention to the words
and feelings that are being
expressed
Key Listening Skills
21. Barriers to Communication
Semantic Barriers
Emotional Or Psychological Barriers
Organizational Barriers
Personal Barriers
22. Semantic Barriers
Symbols with different meaning
Badly expressed message
Faulty translation
Unclarified assumption
Specialist’s language
23. Emotional OrPsychological Barriers
Premature evolution
Inattention
Loss of transmission & poor retention
Undue reliance on the written word
Distrust of communication
Failure to communicate
25. Personal Barriers
Attitude of personnel
Fear of challenge of authority
Lack of time
Lack of awareness
• Unwillingness to communicate
• Lack of proper incentive
26. Whatmakes a good communicator?
Clarity
Integrity Timing
Adequacy
27. How do you develop your communication skills?
Explore the related skills
28. Tips to good communication skills
Maintain eye contact with
the audience
Body awareness
Gestures and expressions
Convey one's thoughts
Practice effective communication
skills