The document discusses communication skills and effective communication. It defines communication as the process of sending and receiving information among people. It identifies the most common ways to communicate as visual, speaking, and writing. It also discusses barriers to communication such as semantic, emotional/psychological, and organizational barriers. The communication process involves a sender, receiver, message, feedback, and channel. Developing good communication skills requires clarity, integrity, timing, adequacy and exploring related skills such as maintaining eye contact and practicing.

1. Communication Skills Presented to: Khalid Saeed Course Instructor IBA- Presented by: Khurram Waseem IBA -

2. Communication is a series of experience of Hearing Smell Seeing Taste Touch

4. Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior

12. Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message

13. Communication code scheme

20. What makes a good communicator? Clarity Integrity Timing Adequacy

21. How do you develop your communication skills? Explore the related skills

24. Thanks