This document discusses effective communication skills. It begins by listing objectives like being a good listener, building a communicative environment, and having confidence in communication. It then discusses barriers to effective communication such as filtering information, lying, jumping to conclusions, and poor listening skills. The document emphasizes the importance of listening in relationships, decision making, and preventing misunderstandings. It also provides tips for improving communication like using body language and tone of voice appropriately, maintaining eye contact, being positive and clear, summarizing key points, and practicing communication skills. Overall, the document provides guidance on developing strong communication abilities.

1. Be a Good
COMMUNICATOR
Presented at LKMM Pra-Dasar Perencanaan Wilayah Kota, Fakultas Teknik UNDIP
31 Oktober 2015

2. Objectives for Today’s Activity
GOOD LISTENER
BUILD COMMUNICATIVE ENVIRONMENT
CONFIDENCE IN COMMUNICATION
EFFECTIVE COMMUNICATION

3. LEADERSHIP CONNECTION COMMUNICATE

4. BARRIERS TO COMMUNICATE EFFECTIVELY

5. BARRIERS TO COMMUNICATE EFFECTIVELY
 Filtering
 Lying
 Over Eagerness to respond
 Language
 Jumping to Conclusions
 Poor Listening
 Assuming Understanding
 Emotions
 Judging
 Closed Words
 Attacking the Individual

6. “UNDERSTAND THAT NOT EVERYONE IS LIKE YOU
TRY DIFFERENT WAYS OF COMMUNICATING WITH
DIFFERENT PERSONALITIES”

7. IMPORTANCE OF LISTENING
Good Relationship
Prevent misunderstanding and rumors
People Perform Better
Good Decision Making
Prevent Haste Conclusions
Requires Full Attention

8. BARRIERS TO ACTIVE LISTENING
Environmental Barriers
Selective Listening
Psychological Barriers
Negative Listening Attitude
Personal Reactions
Poor Motivation

9. QUESTIONS TO KEEP IN MIND WHILE LISTENING
Why is this person saying this to me now?
Why did they choose to say this at this time?
They keep repeating certain words and thoughts, why?
What were the first words they used?
When did they lower their voice to a whisper?

10. By not being preoccupied
Being open minded & Non Defensive
Minimizing Interrruptions
Effective Listening is : hearing, interpreting
Understanding the message and relating to it
By asking questions
IMPROVING LISTENING SKILLS

11. WHAT IS
COMMUNICATION

12. WHAT IS
COMMUNICATION
THE PROCESS OF SENDING AND RECEIVING INFORMATION
AMONG PEOPLE

13. WHAT’S COMMUNICATION?
The process of sending and receiving information among people
Encode Decode

14. WHAT’S COMMUNICATION?
The process of sending and receiving information among people
SENDER
RECEIVER
Encode Decode

15. WHAT HAPPENS WHEN WE COMMUNICATE WITH PEOPLE
70% of Our Communication Efforts Are
Misunderstood
Mis-Interpreted
Rejected
Distorted
Not Heard

16. Why 70% of Our Communication Efforts are Ineffective
INTERRUPTING – to complete others sentences
PREPARING – our response before someone has completed speaking
MULTITASKING – while “listening”
FILTERING – content or meaning based on our opinion/prejudice about the speaker

17. Body Language 55%
Tonality of Voice 38%
Words You Use 7%
COMMUNICATION PILLARS

18. SOME USEFUL HINTS FOR COMMUNICATE EFFECTIVELY..

19. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS, & TONALITY
GOING HAND IN HAND
[ Aligned and Sending the same Message ]
2. MAINTAINING EYE CONTACT
[ Expression of your Interest ]

20. 3. IMPROVE YOUR VOICE CULTURE
[ Make it Interesting ]
4. BE POSITIVE, PRECISE, AND CLEAR
[ e.g. Please remember to complete the work by tomorrow ]

21. 5. GOOD LISTENING SUPPLIES ARE
THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS
Listening is an active process involving :
Ears – for verbal communication
Eyes – for non verbal communication
Body – for gestures

22. 6. WELL-TIMED PAUSES
GIVE TIME FOR EXPLANATION, EVALUATION, AND DEVELOPMENT OF THOUGHT
Facial expressions reveal the difference between
a pregnant pause and an embarrassed silence

23. 7. SUMMARISING
[ Is an essential skill which takes stock of the main points covered ]
8. EMPATHIZE
WITH THE RECEIVER OF THE MESSAGE
[ Put yourself in the other person’s position,
understand the other person’s perspective, and the proceed to interact ]

24. 9. COMMUNICATION
MUST APPEAL TO BOTH MIND AND HEART
[ Appealing to mind requires fact, evidence, and logic ]
[ Appealing to the heart, more difficult, requires touching the soul based on
mutually respected values ]

25. 11. TELL IT AND TELL IT AGAIN
IF NECESSARY
[ Say it in a simple sentences, with no twists and turns,
communicate to express but not to impress]
10. KEEP THE COMMUNICATION SIMPLE
[ Tell the point once – then comeback and hit it again, and again ]

26. 13. PRACTICE THE ART OF COMMUNICATING IN FRONT OF MIRROR
[ Communication exposes your inner thoughts, feelings, and sentiments ]
12. COMMUNICATE WITH CONFIDENCE
[ Your confidence, or the lack of it, is getting transparently revealed ]

27. 14. COMMUNICATION IS IRREVERSIBLE
COMMUNICATION CANNOT BE REVERSED
[ reversible processes – water and ice, irreversible process – milk and coffee ]
[ forgive but not forgotten ]
Only minimizing the hurt feelings is possible, but the damage has already been done

28. 15. COMMUNICATION IS WAY MORE,
A PEOPLE PROCESS RATHER THAN A LANGUAGE PROCESS
[ communication is a series of actions and reactions ]
[ communication influences our own and others behaviour ]
[ communication reflects the true personality of an individual ]

29. 16. COMMUNICATION CAN ALWAYS BE IMPROVED
[ practice, more practice, and much more practice ]
17. COMMUNICATION AND FEEDBACK
[ feedback ensures that message has been received in the manner,
that was originally intended ]

30. SHARE

32. THANK YOU

33. THANK YOU
HAVE A NICE DAY