The document outlines effective communication strategies for programmers within the workplace, emphasizing the importance of first impressions, early feedback, and regular status meetings. It provides practical tips for both verbal and written communication, encouraging professionalism and active listening while avoiding sensitive topics. The overarching moral is to improve communication skills to ensure clarity and understanding in professional interactions.

1. David Giard, MCPD, MCTS, MCSD, MCSE, MCDBA, MBAwww.DavidGiard.comDavidGiard@DavidGiard.com Effective CommunicationIn the Workplace

2. A Tale of Two Programmers

3. Juan

4. Ammal

5. What are Lessons Can Juan Learn?First impressions are vitally importantClarify understandingGet feedback early and often

6. Feedback?Meet key people earlyDaily Stand-upStatus ReportsMeet regularlyPerformance Reviews

7. First MeetingMeet first weekManager’s priorityYour experience and interestsTake notes. Keep notes nearby.

8. Daily Stand-up≤ 15 Minutes Yesterday’s accomplishmentsToday’s plansObstacles

9. Status ReportThis week’s accomplishmentsNext week’s goalsIssuesSample status report

10. Performance reviewsShort-term project: End of projectLong-term project: Every 3 monthsBring notes from last meetingBrag about accomplishmentsSolicit honest feedbackTake notes. Keep notes nearby.

11. ReviewMeet key people earlyDaily Stand-upStatus ReportsMeet regularlyDon't be afraid of your manager

12. Improving Your Communication

13. Communication is a skill

14. Be polite“Please” and “Thank you”Look people in the eyesTake out that stupid phone earpiece

15. How do I get what I want?AskList benefitsDon’t talk past the sale

16. Improve your spoken communication skillsDon’t fear the managerAsk questionsActive listening

17. With whom should I talk?ManagersSubordinatesColleaguesThe experience guyThe new guyDo NOT be afraid

18. What should I talk about?WorkHobbies and InterestsSports, Movies, TVTravelFamilies

19. Any topics I should avoid?PoliticsReligionSex

20. Things to check at the doorPrejudicesVulgarities

21. Improve your written communication skillsSpell and Grammar checkAssume everything you write is publicBe conciseAvoid jargonActive voice“Elements of Style”by Strunk & White

22. Goals of effective communicationEarly feedbackFrequent feedbackVerify understandingBe InclusiveKeep it professionalFear Not!

23. A word of cautionBalance

24. And Finally…Be brief!

25. MoralIf you’ve seen Juan,You’ve seen Ammal!

26. Thank youDavidGiard.com