This document provides information for learners taking a Business Administration Level 1 course. It outlines the course structure and units, which will cover working in business administration, welcoming visitors, and using office equipment. Learners will develop skills in administrative tasks, understand different roles, and learn how to present themselves appropriately in the workplace. Assessment will include a workbook to demonstrate knowledge of topics covered during the 7 weekly sessions. Support is available from the tutor and other staff for any learner needing extra help.

1. Business Administration
Level 1 Award
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354413

2. Induction
 Fire evacuation
 Toilets
 Smoking
 Phone calls / appointments
 Commitment = 7 sessions
 Absences
 Brews – 25p per session
 Questions?

3. Learner information
 Appeals and grievance procedure – Speak to tutor, Info + at
Main College or www.accross.ac.uk – Getting it right form
 Confidentiality – What we do with your information
 Safeguarding – Building, lone working
 Equality & Diversity – As a College, we ensure all learners
receive fair and equal treatment on their journey. If you feel
this isn’t the case then please speak to someone about it.
Ask if you are unsure 

4. SUPPORT AVAILABLE
 Tutor – Michelle Walsh
 Each other
 Other staff at Waterside – Support worker, Julie
 Dictionaries available
 ACCROSS guidance team – Main College
 Varied assessment activities (to support all
learning styles)
 Hand-outs can be on coloured paper if easier to
read

5. WELCOME TO YOUR
COURSE
This qualification will allow you to understand the role to work
in business administration and to be aware of the skills needed
to become an effective administrator.
The aims of the qualification are to help learners to:
 Understand what working in business administration can be
like. In particular, understanding roles of those they are
working with, how to carry out routine tasks and the
appropriate way to present themselves.
 Develop knowledge, skills and understanding of administrative
tasks associated with welcoming visitors.
 Carry out tasks such as producing documents, storing
information, and it is essential to understand the purpose of
office equipment and how to use it safely and efficiently.

6. BUSINESS ADMINISTRATION
LEVEL 1 AWARD (8 credits)
Unit 16: Working in Business and Administration
 This unit gives learners an overview of what working in business administration can be like. In particular,
understanding roles of those they are working with, how to carry out routine tasks and the appropriate
way to present themselves.
 Learners will be introduced to the different activities carried out by people working in administration and
they will be required to follow instructions in order to carry out routine administrative tasks, using key
office equipment. Learners will also gain an understanding of the role that a person working in an
administrative role has, in helping the team to achieve its goals.
Unit 19: Welcome Visitors
 This unit aims to develop learners' knowledge, skills and understanding of administrative tasks associated
with welcoming visitors.
 Learners who are interested in working in a business administration role are often required to welcome
and deal with visitors, either while working on reception or as part of a wider role.
Unit 7: Using Office Equipment in a Business Environment
 All administrative roles need office equipment to carry out tasks such as producing documents, storing
information and taking calls, and it is essential to understand the purpose of office equipment and how to
use it safely and efficiently.
 In this unit learners will develop their knowledge of the different types of office equipment that are
available and how to use the equipment to carry out administrative tasks. Learners will also develop their
understanding of how to use equipment safely and efficiently. The types of equipment used will reflect a
typical modern workplace and are likely to include the telephone, fax machine, franking machine,
photocopier and scanner.

7. Assessing your work
 Your workbook will be marked by myself
 Please use correct grammar (capital letters and
punctuation) and be careful with your spellings. If you
are unsure, ask.
 Keep your workbook tidy
 Any corrections will be given back to you and marked
again once completed
 Completing the workbook and ALL associated tasks
(to meet criteria) will give you a Level 1 Award in
Business Administration

8. Learning outcomes – Week 1
 LO 1: Discuss course overview
 LO 2: Complete ACCROSS paperwork
 LO 3: Create group ground rules
 LO 4: Take part in a getting to know you activity
 LO 5: Research what business administration is
and discuss the variety of roles
 LO 6: Discuss homework requirements

9. Paperwork time
We must sign up to ACCROSS for our
accreditation…
Initial Assessment Includes...
 Enrolment Form
 Finance Form
 Individual Learning Plan (ILP)
 Travel Expenses (2 miles +)
 Literacy / Numeracy Assessment
 Community Learner Survey (given to you at the end of the course)

10. 20 MINS

11. Create Group Rules
 In groups of 3 write a list of ground rules that you
would like everyone (including yourself) to adhere to
for the next 7 weeks
 Each team will have the opportunity to share their
ideas and then negotiate with other teams if they
would like to keep/get rid of their proposed rules
 If you do want to get rid of a rule then you MUST
explain why
 Tutor will type up the agreed list for you to sign next
week

12. Getting to know you…..
You have been given an odd or an even number
 Those with an odd number are in one team
 Those with an even number are in another team
In your teams, find (and write down)
10 THINGS YOU ALL HAVE IN COMMON
 Once you have done that – See if you can find out
something that could make you laugh, from a
member of your team

13. ACTIVITY 1
Research – Small groups
 In groups of 3 or 4…..
 Log on to the computers
 Research what Business Administration is
 Work together to summarise a couple of
sentences (IN YOUR OWN WORDS) to share
with the rest of the class

14. What is Business
Administration?
Business administration is the process of
managing a business or non-profit
organisation so that it remains stable and
continues to grow.
This consists of a number of areas,
ranging from operations to management.
Most companies have a dedicated group
of administrators.
http://www.wisegeek.com/what-is-business-administration.htm

15. ACTIVITY 2
Pairs
 List different job titles that are
associated with an admin role
 See how many you can come up with

16. What type of roles are
there?
Most companies have a range of
administrative roles in different parts of their
corporate hierarchy.
At the office level, there are business support
officers, who might develop and maintain an
office database, oversee other employees for
projects, and help the manager with
analysing performance trends.

17. Learning outcomes – Week 1
DID YOU……?
 LO 1: Discuss course overview
 LO 2: Complete ACCROSS paperwork
 LO 3: Create group ground rules
 LO 4: Take part in a getting to know you activity
 LO 5: Research what business administration is
and discuss the variety of roles
 LO 6: Discuss homework requirements

18. HOMEWORK
 Using the internet or newspapers, find administration job
vacancies or job profiles. There is a link on here for
administrative and clerical job profiles, if you wish to use
that.
 žWrite down at least 5 different ACTIVITIES that the
administrator may be expected to do in their role and
describe how each one may be done, using your own
words.
 žExample; Answering telephone calls - The administrator
may get a call from a customer, their colleague or a
manager. This could be an enquiry or an instruction. They
made need to take notes whilst they are on the telephone to
ensure they have the full information. The administrator
would be polite when using the telephone and clarify what
the message is or what they are required to do.

19. Next week…..
You will be looking into;
 The different roles of an administrator
 The activities they may perform
 How the work of an administrator help a team to
achieve its goals