Help you to understand the basic difference between personal and professional life. Moreover, some rules you need to discover in your life.

1. Behavioural Communcation For
Personal And Professional
Development
Presented By- Munish Harinkhede
B.tech- MAE (3rd Semester)
2014-18

2. What is Behavioural Communication?
• Definition- Behavioral Communication is defined as a
psychological construct which influences individual
differences of the expression of feelings, needs, and
thoughts as a substitute for more direct and open
communication.
• In other words, any behavior (or its absence when one is
expected) may be judged as communicative if it has the
intent to convey a message.
• Example- Like every good speaker have different way of
communication with his audience to gain attention.

3. How to develop effective behavioral
communication for personal and professional life?
These are following point that should be kept in mind while
communicating:
• Learn to listen- Listening is not the same as hearing; learn to
listen not only to the words being spoken but how they are being
spoken and the non-verbal messages sent with them. Use the
techniques of clarification and reflection to confirm what the
other person has said and avoid any confusion. Try not to think
about what to say next whilst listening; instead clear your mind and
focus on the message being received. Your friends, colleagues and
other acquaintances will appreciate good listening skills.

4. • Be Aware of Other Peoples Emotions- Be sympathetic to other
people's misfortunes and congratulate their positive landmarks. To
do this you need to be aware of what is going on in other people’s
lives. Make and maintain eye contact and use first names where
appropriate. Do not be afraid to ask others for their opinions as this
will help to make them feel valued.
• Empathize- Empathy is trying to see things from the point-of-
view of others. When communicating with others, try not to be
judgmental- instead view situations and responses from the other
person’s perspective. Stay in tune with your own emotions to help
enable you to understand the emotions of others.
If appropriate, offer your personal viewpoint clearly and honestly to
avoid confusion. Bear in mind that some subjects might be taboo or
too emotionally stressful for others to discuss.

5. • Encourage- Offer words and actions of encouragement, as well as
praise, to others. Make other people feel welcome, wanted, valued
and appreciated in your communications. If you let others know
that they are valued, they are much more likely to give you their
best. Try to ensure that everyone involved in an interaction or
communication is included through effective body language and the
use of open questions.
• Use Humor- Laughing releases endorphins that can help relieve
stress and anxiety; most people like to laugh and will feel drawn to
somebody who can make them laugh. Don’t be afraid to be funny or
clever, but do ensure your humor is appropriate to the
situation. Use your sense of humor to break the ice, to lower
barriers and gain the affection of others. By using appropriate
humor you will be perceived as more charismatic.

6. • Treat People Equally- Always aim to communicate on an equal
basis and avoid patronizing people. Do not talk about others behind
their backs and try not to develop favorites: by treating people as
your equal and also equal to each other you will build trust and
respect. Check that people understand what you have said to avoid
confusion and negative feelings. Encourage open and honest
feedback from the receiver to ensure your message is understood
and to avoid the receiver instead feeding back what they think you
want to hear. If confidentiality is an issue, make sure its boundaries
are known and ensure its maintenance.
• Attempt to Resolve Conflict- Learn to troubleshoot and resolve
problems and conflicts as they arise. Learn how to be an effective
mediator and negotiator. Use your listening skills to hear and
understand both sides of any argument - encourage and facilitate
people to talk to each other. Try not to be biased or judgmental but
instead ease the way for conflict resolution.

7. • Maintain a Positive Attitude and Smile-Few people want to be
around someone who is frequently miserable. Do your best to be
friendly, upbeat and positive with other people. Maintain a positive,
cheerful attitude to life: when things do not go to plan, stay
optimistic and learn from your mistakes. If you smile often and stay
cheerful, people are more likely to respond positively to you.

8. Difference between Personal and
Professional Goals?
Personal Goals Professional Goals
•Spent time- Just passing the time
casually without any purpose.
•Invest time- It’s purposeful mindset, such
that you invest time for profit and future
•Socialize- Get involve with people and
have parties with any causal dress up.
• Maintain Professional Identity-
Maintenance of your image as professional
is necessary and most probably be in
formals.

9. •Stay In touch- This means get in
touch with friends with certain
informal ways like use of Whatsapp,
Facebook etc.
•Make useful contacts- Increase of
professional contacts with formal
way of communication like e-mail,
letter etc.
•Be Entertained- This means to pass time
we adopt the ways of entertainment like
music, movies etc.
•Search of opportunities- This explain at
professional life we keep on search the best
or better then now and mode of
entertainments depleted.
Remember, every phase of life have different experience it depends on you what
you choose.

10. Thank you
For
Your time.

11. References:
• Wikipedia.
• http://www.skillsyouneed.com/
• http://www.dr4ward.com/
• An Introduction to Organizational Behavior by
Talya Bauer and Berrin Erdogan.

12. Objective Question:
 What is Behavioral Communication?
(a)Expression of feeling and thoughts (*) (b) Make Fun
(c) Talking with innocence (d) None of these
 Talking to mirror is part of behavioral communication ?
(a)Yes (*) (b) No (c) confuse (d) none 0f these
 What is important for good behavioral communication?
(a)Listening (b)Humor (c)Positive attitude (d) all of above(*)
 Humor is necessary for professional life?
(a) always (b) never (c)sometimes(*) (d) none
 This presentation is part of which life?
(a) Personal (b) Professional (c)private (d) all of above(*)