Interpersonal Skills presented by Muhammad shahbaz Atish
Interpersonal Skills is intended to provide the basis for class discussion and relatively effective and ineffective situation of a management and personality developments . This slide can be use in modules on decision making, relationship of management, learning and performance.
The skills used by a person to properly interact with others. In the business domain,
the term generally refers to an employee's ability to get along with others while getting the job done.
Interpersonal skills include everything from communication and listening skills to attitude and deportment.
Good interpersonal skills are a requirement for many positions in an organization.
Adaptability testing is the process of validating if the system is adaptable to each of the target environments. Using common communication standards between multiple systems can help in improving the adaptability of the system as a whole.
An introduction to soft skills and its usage in real world.
Can be used for students and for corporate training programs.
What are soft skills and the importance of soft skills are well explained.
This presentation was made by me for providing training to the employees of Unique Contracting Co. LLC on "Adaptability & Flexibility". Unique is a construction company based in Muscat, Oman. It is owned and managed by the Limbani Family of Gujarat (Republic of India).
Adaptability testing is the process of validating if the system is adaptable to each of the target environments. Using common communication standards between multiple systems can help in improving the adaptability of the system as a whole.
An introduction to soft skills and its usage in real world.
Can be used for students and for corporate training programs.
What are soft skills and the importance of soft skills are well explained.
This presentation was made by me for providing training to the employees of Unique Contracting Co. LLC on "Adaptability & Flexibility". Unique is a construction company based in Muscat, Oman. It is owned and managed by the Limbani Family of Gujarat (Republic of India).
Interpersonal Skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
How important is team work to entrepreneurs? What tool can help us understand the roles we assume in a team? How can we understand our own strengths and weaknesses in a team environment? How do we go about finding the right business partner for our start ups?
Leadership is an important skill, but even more important is the ability to lead well. A strong leader inspires, encourages, and empowers those around them. Here we share with you several of the skills associated with successful leaders and what it means to embody those abilities as a truly great leader.
If you want to take your influencing skills to the next level, email me:
alanbarker830@btinternet.com
This set of slides summarizes my approach to influencing skills as a trainer and coach. Sources of the main ideas are given.
In the workplace interpersonal skills are very important for getting and keeping organizational business growth or team performance graph high. Most of the cases we find that people are not aware or don't try to give focus to get improve self interpersonal skills within the team at the workplace. As a result the expected outcomes among the team not achieved. In my last 15 years experience I have observed that due to the lacking of individual's positive attitudes, IS cannot be improved at workplace. I have gathered some points and mentioned below. I believe these points would be effective if we can follow at our work place for improving our workplace interpersonal skills to meet the team goal.
Emotional Intelligence and Resilience are key skills for any leader to succeed. Resilient leaders anticipate risks and ready for change.
NCPMI April Meeting, Dr. Betsy Smith, PhD. spoke about how to be resilient and shared some of the EI Leadership competencies and tips to become a successful project manager.
These are the slides from a presentation given on 10/5/14 for ELTAU, looking at persuasive language and techniques which can be used across a number of industries, including language training and communication services.
Interpersonal Skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives.
How important is team work to entrepreneurs? What tool can help us understand the roles we assume in a team? How can we understand our own strengths and weaknesses in a team environment? How do we go about finding the right business partner for our start ups?
Leadership is an important skill, but even more important is the ability to lead well. A strong leader inspires, encourages, and empowers those around them. Here we share with you several of the skills associated with successful leaders and what it means to embody those abilities as a truly great leader.
If you want to take your influencing skills to the next level, email me:
alanbarker830@btinternet.com
This set of slides summarizes my approach to influencing skills as a trainer and coach. Sources of the main ideas are given.
In the workplace interpersonal skills are very important for getting and keeping organizational business growth or team performance graph high. Most of the cases we find that people are not aware or don't try to give focus to get improve self interpersonal skills within the team at the workplace. As a result the expected outcomes among the team not achieved. In my last 15 years experience I have observed that due to the lacking of individual's positive attitudes, IS cannot be improved at workplace. I have gathered some points and mentioned below. I believe these points would be effective if we can follow at our work place for improving our workplace interpersonal skills to meet the team goal.
Emotional Intelligence and Resilience are key skills for any leader to succeed. Resilient leaders anticipate risks and ready for change.
NCPMI April Meeting, Dr. Betsy Smith, PhD. spoke about how to be resilient and shared some of the EI Leadership competencies and tips to become a successful project manager.
These are the slides from a presentation given on 10/5/14 for ELTAU, looking at persuasive language and techniques which can be used across a number of industries, including language training and communication services.
Success through interpersonal skills - Management Concepts - Manu Melwin Joy ...manumelwinjoy
Total interpersonal space devoted to mutual understanding and shared information.
Productivity and interpersonal effectiveness are directly related to the amount of mutually-held information
Want to feel more self-assured and motivated in your job or career? Have you had difficulty speaking up for yourself or saying what you feel? Ready to feel good about who you are, how you look, and your ability to make things happen? Big Hacks + Small Actions = A More Confident New You
The slide is about the need and importance of inter personal skills. Each and every business day the manager puts many decision questions to the test. The questions must first be identified as problems or opportunities, verified; scaled into mathematical models for which an answer will abound, and then controlled by updating the solutions because of the dynamic nature of business decisions. Mathematics has been recognized as an autonomous interior constructional activity which, although it can be applied to an exterior world, neither in its origin nor in its methods depends on an exterior world. The criterion of a good mathematical model is confined to its usefulness in making good strategic decisions. This is the absolute core of Management Science approach to decision-making, which is the science of decision-making. Not all science facts have practical usefulness. For example, Darwin's insight had no practical payoff, but he was a revered figure because he changed the way humans see their place in nature. The slide is based on the premise that a good decision maker has good interpersonal skills.
Management Science can help reduce or eliminate the fear of making wrong decisions by providing help with the decision-making process. In fact, management science's goal is to eliminate decidophobia. This is accomplished through the phased processes of management science that dissects the components of the decision into workable elements and allows one to proceed to the decision-making stage with sound knowledge on which to base one's choice. However, if you choose not to use management science, there are plenty of other ways to avoid making decisions.
Despite the myth of "digital natives," most of my students have very little experience using technology as anything more than a consumer device. It doesn't have to be this way. By using the design thinking cycle, teachers can foster creative thinking in every content area.
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness and on the quality of your relationships with other people.
The way to improve your listening skills is to practice "active listening." This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated.
Communication skills are the ability to convey or share ideas and feelings effectively. They are essential for success in both personal and professional life.
There are many different aspects of communication skills, including:
Verbal communication: This is the ability to speak clearly and concisely. It also includes the ability to listen effectively and to ask clarifying questions.
Nonverbal communication: This includes body language, eye contact, and facial expressions. Nonverbal communication can often be just as important as verbal communication.
Written communication: This includes the ability to write clearly and concisely. It also includes the ability to proofread and edit your work.
Interpersonal communication: This is the ability to communicate effectively with others. It includes the ability to build relationships, to resolve conflicts, and to work collaboratively.
Communication skills are essential for success in both personal and professional life. They can help you to:
Build relationships: Communication skills can help you to build relationships with others. When you are able to communicate effectively, you are more likely to be able to connect with others and to build rapport.
Solve problems: Communication skills can help you to solve problems. When you are able to communicate effectively, you are more likely to be able to understand the problem, to gather information, and to come up with a solution.
Be more persuasive: Communication skills can help you to be more persuasive. When you are able to communicate effectively, you are more likely to be able to influence others and to get them to see your point of view.
There are many different ways to improve your communication skills. Some tips include:
Practice: The more you practice communicating, the better you will become at it.
Get feedback: Ask for feedback from others on your communication skills. This can help you to identify areas where you can improve.
Take a class: There are many different classes available that can help you to improve your communication skills.
Read books and articles: There are many books and articles available that can provide tips on how to improve your communication skills.
Week 7 Instructor NotesW7N1 Project Communication OverviewA.docxcockekeshia
Week 7 Instructor Notes
W7N1: Project Communication Overview
Approximately 70 (and some say up to 90%) of a project manager’s time is spent communicating and over 50% of their time is spent in meetings. Of the time spent communicating, approximately 45% of the time should be spent listening and no more than 30% should be spent talking.
The following are interesting facts, from Dr. Don Wetmore, regarding communication:
· The average person uses 13 different ways to control and manage their time
· The average person gets 1 interruption every 8 minutes or approximately 7 an hour or 50-60 per day
· On an average day, there are 17 million meetings in America
· The average worker sends and receives 190 messages per day
· There will be 2 million marriages in this country this year and 1 million divorces. 95% of divorces are caused by a “lack of communication”.
· The average working person spends less than 2 minutes per day in meaningful communication with their spouse or “significant other”.
· The average working person spends less than 30 seconds a day in meaningful communication with their children.
Communication is important – in both our professional and personal lives!
W7N2 How People Communicate
Project managers need to be able to communicate precise messages, where the receiving party understands the context, motive and message itself. A basic communication model helps in understanding what communication means.
Communication is two-way – we transmit information for the purpose of it being received and understood. Both the sender and receiver are involved in communication! What we transmit can be affected by “noise”, meaning that the receiver of the message may have a distorted message – they may be receiving something different than what we think we sent. That might be caused by the way we are sending or by the way they are listening. To avoid misunderstandings, we need to confirm that our message was understood accurately. Noise can be caused by many factors, including language, culture, or emotion. Noise can block out a message so the information is either not heard at all or is distorted. We need to use feedback to verify that our communications are successful.
There are various strategies for ensuring that messages are understood correctly and different strategies are needed for different types of communication channels. In face-to-face communications we can evaluate tone and voice and use body language in augment our words. While you must be careful to read cues correctly, face-to-face communications generally presents an environment where it is a bit easier to ensure your message is properly received. Consider the following:
· Email communication is 100% words (emoticons are marginally non-verbal communication)
· Telephone communication is 18% words and 82% voice tone
· Face-to-Face communication is 55% body language, 38% voice tone and 7% words
Be certain to think about the communication method we use..
Active listening, Why and How to improve your listening skillsBabu Appat
Listening is too important to build and keep relations, work effectiveness, and success in life. Listening skill can be built up. You have to take some conscientious steps to achieve this end. It's worth taking some real efforts. Please go through these slides and develop active listening skills.
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood.
There are five key active listening techniques you can use to help you become a more effective listener:
Pay Attention. Give the speaker your undivided attention, and acknowledge the message.
Show That You're Listening.
Provide Feedback.
Defer Judgment.
Respond Appropriately.
How to understand others, Empathize to be a better communicatorBabu Appat
Empathy is essential quality everyone has to build up in order to make their communication more effective. We have to build up a genuine interest in people. People Skill is an avenues where we'll have to do something to improve our communication effectiveness. Try to place yourself in other person's shoes. Understand what others need, and modify your delivery in accordance to that. We'll have to shed our ego, perhaps.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition:12th Global Edition
author:by Hoffer
ISBN:ISBN 10: 0133544613 / ISBN 13: 9780133544619
type:solution manual
format:word/zip
All chapter include
Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
4. Interpersonal Skills
• The skills used by a person to properly interact
with others. In the business domain,
• the term generally refers to an employee's
ability to get along with others while getting the
job done.
• Interpersonal skills include everything from
communication and listening skills to attitude
and deportment.
• Good interpersonal skills are a requirement for
many positions in an organization.
5. These interpersonal skills are behavioral in soul
and include the following competencies:
Self-Awareness:
• Being aware of your own needs, values and emotions
and their impact on your behavior
Self-Management:
• Keeping your emotional reactions in check and being
able to behave correctly when you experience
feelings that could result in critical behavior
Social Awareness:
Being in tune with other's feelings and needs
6. Relax
• When we are nervous we tend to talk more quickly and
therefore less clearly. Being tense is also evident in our body
language and other non-verbal communication. as a
substitute try to stay cool, make eye contact and smile.
Clarify
• Show an interest in the people you talk to. Ask questions and
seek clarification on any points that could be easily
misunderstood.
Be Positive
Try to remain positive and happy People are much more likely to
be drawn to you if you can maintain a positive attitude
7. Relationship Management:
• The ability to build relationships based on
mutual trust and respect
In addition to the items above, the following
interpersonal skills are important in order to
work effectively with other people:
The ability to manage conflict:
• Respectively managing differences of opinions
and seeking win-win resolutions
8. Problem solving:
• Choosing the best course of action while taking the
needs and perspectives of others into account
Communication:
• Speaking with clarity and directness while showing
appropriate sensitivity to the receiver
Listening:
• Being able to hear other people's perspectives while
suspending judgment
9. Representative responsibility:
• Doing what you say you will do, when you say you will do it
Being accountable for your actions:
Not making excuses or blaming others
Showing appreciation:
• Letting other people know you value them and their help
Flexibility:
• Being open to new and different ways of doing things
10. 1) Be a team player.
• When working with others, engage in a give
and take that involves collaboration and
compromise. observe tendencies to dominate
situations or not criticize others. Appreciate
others for work well done.
how to Improve Your Interpersonal Skills
make you better entrepreneur
11. how to Improve Your Interpersonal
Skills make you better entrepreneur
2) Don’t be jealous from others.
• If your coworker achieves any honor so don’t be jealous
and pray for their success and batter future and try to
happy in their success.
3) Professional life should not mixed with personal life.
Try to manage your time properly and don’t mix your family
time with working time and try to give praises time to every
person which it needed.
These are some new point which I learn from professional
person and hope it is better for my career.
12. how to Improve Your Interpersonal
Skills make you better entrepreneur
4) Be a great communicator
• In addition to being an active listener, you need to have
otherwise great communication skills. When in a
discussion with colleagues, don’t blurt out the first
thing that comes to mind. Instead, think carefully
about the words you use. With clear communication,
you’ll be able to avoid any potential misunderstandings
with colleagues.
• A good speaker comes to be known as intelligent and
mature, no matter their age. If you have a tendency to
give voice to any half-baked thought that crosses your
mind, peoples give great value in your opinions.
13. how to Improve Your Interpersonal
Skills make you better entrepreneur
5) Focus on your work
• The responsibly entrepreneur giving you try to
focus on that responsibly and try to meet them as
soon as possible.
6) Have some knowledge about your field.
• The another important point is having knowledge
about your field and try to take knowledge form
your seniors even from your juniors and every
those person which is related to your field. Also
try to separate this knowledge to other.
16. How to be an active listener
• Being an active listener is about making a conscious
effort to try to understand what the other person
means to communicate.
How do we do that?
1. Look at the Speaker
2. Maintain Eye Contact
3. Reduce External Distractions
4. Reduce Internal Distractions
5. Use Body Language to Portray Interest
6. Let Others Have Their Say
7. Keep an Open Mind
17. How to be active listener
8.Be Comfortable with Silence
9.Avoid Making “Me too!” Statements
10. Ask Questions without Over-Interrupting
11.Encourage the Speaker to Continue
12.Paraphrase
18. 1.look at the speaker:
This involves specifically positioning your body
so that you are facing the speaker and looking
directly at him while he is speaking.
1.Maintain your eye contact:
Maintaining eye contact shows the speaker
you are interested in the conversation, making
him feel good.
19. 3.Reduce External Distractions: Multitasking may seem
great but, you cannot offer your complete attention if
you are watching TV, reading, writing an email, or
listening to the radio. Show a speaker that you respect
her and are interested in what she has to say by
eliminating anything that may distract you in the present
moment.
4.Reduce Internal Distractions: if you are hungry, thirsty,
need to go to the bathroom, or suffering from any other
highly-distracting condition, then either a) attend to it
before your meeting, b) decide to commit yourself to this
conversation and make sure you do not let yourself get
distracted by this personal situation, or c) suggest to
reconvene at a time when you are able to offer your full
attention
20. 5.Use Body Language to Portray Interest:
Use your body language to show that you are interested
or relaxed and to encourage the speaker to continue
making his point.
6. Let Others Have Their Say:
When you are listening to a client complain about a
project or service rendered, it is natural to want to
swoop in and offer a solution.
7.Keep an Open Mind:
When another person is speaking, Listen to the facts, pay
attention to emotions, and be aware of body language,
but do not make assumptions or jump to conclusions.
21. 8.Be Comfortable with Silence:
Resist the urge to respond the moment the other person
stops speaking. When you interrupt or make a rushed
comment, the speaker may feel like you are not really
paying attention to what he is saying – only waiting for
your turn to speak.
9.Avoid Making “Me too!” Statements:
Similar to making a rushed response, if you respond
to a statement with “Wow! I know just what you mean.
That happened to ME once too. Let me tell you all about
it..." the other person will surely get the impression that
you do not care about anything he just said – merely
waiting or an opportunity to jump back into the
spotlight.
22. 10.Ask Questions without Over-Interrupting:
since you want to find out as much information as you
can, it’s a good idea to probe the speaker with additional
questions.Asking questions is a great way to demonstrate
your interest to the speaker and let him know that you
believe what he is saying is important.
11.Encourage the Speaker to Continue:
It’s a good idea to reflect on what a person has just said
using your own words. Summarize what you understood
from the conversation to confirm that you didn’t get the
wrong idea or misunderstand the facts presented. To do
this, you can say something like, “So, if I understand
correctly, you think that....Would that be a fair
summary?” or “What I hear you saying is that.... Is that
correct?”
23. Remember: L-I-S-T-E-N
• The correct attitude required for active listening can be
summarized with the following acronym.
Look: Direct your body towards the speaker so you can
look at him directly. Maintain eye contact but keep your
gaze natural.
Inquire: Ask questions in order to gather all the
information necessary to gain a good understanding of
the point the other person is trying to make.
Summarize: Confirm that what you heard is indeed what
was just said by summarizing it in your own words. This is
important because clearing up any confusion in a timely
matter will prevent further misunderstanding
24. Remember: L-I-S-T-E-N
Turn off distractions: Turn off your mobile phone or TV,
look away from your computer, and make an effort to
eliminate anything that can distract you from the
conversation.
Encourage: Let the speaker know you are interested in
hearing more by giving him encouraging gestures, such
as nodding, and making verbal acknowledgments.
Neutralize your feelings: you are listening, avoid
becoming biased and judgmental. You can express your
personal opinion when it is your time to do so, but while
you are listening, make an effort to keep your feelings
neutral so you can focus your full attention on the
speaker’s message.
25. Common Barriers to Communication
• some of the more common Barriers to Effective
Communication are:
1. Physical Barriers:
2. Attitudes:
3. Language:
4. Physiological Barriers:
5. Problems with Structure Design:
6. Cultural Noise:
7. Lack of Common Experience
8. Ambiguity and Overuse of Abstractions:
9. Information Overload:
10. Jumping to Conclusions:
29. The fear of public speaking, perhaps
one of the most common fears is
nothing to be ashamed of.
Whether you are acting as a sales
person, pitching to investors or giving a
pep talk to your employees, public
speaking maybe mandatory for your
business goals.
30. TIPS FOR PUBLIC SPEAKING
• Be Prepared
• Stay Positive
• Tell ‘em a story
• Don’t be self conscious
• Seek professional help
31. BE PREPARED
Being prepared is really knowing the subject of your
presentation so well that speaking about it comes
naturally; there is no need for memorization because
you know what you are talking about.
To avoid losing credibility ,really aim to understand the
points you want to explain.
32. STAY POSITIVE
Individuals with public speaking anxieties will
often allow their insecurities to take over.
Rather than making a habit of putting
yourself down, practice positive self talk. You
may find that this practice greatly reduces
your anxiety. Positive visualization is another
tool that may help you get over your public
speaking anxieties.
33. TELL ‘EM A STORY
Everyone loves a good story. A story
captivates like few other communication
tools. You can tell stories in your business
deals as well. Doing so can be helpful when
you have a difficult concept that you people
to fully understand or you want to sell an
idea.
34. DON’T BE SELF CONSCIOUS
If you’re like most people who suffer
from public speaking anxiety, you
probably worry that your discomfort is
visible to others. Constantly focusing
on whether or not your audience is
noticing your anxiety will make you
more nervous.
35. SEEK PROFESSIONAL HELP
In addition to being able to offer you
more tips on how to reduce public
speaking anxieties, a good public speaking
course will offer feedback and a safe place
to practice your public speaking skills.
As the saying goes, PRACTICE MAKES
PERFECT.
38. About 80% of our communications are
expressed through body language. When
we communicate with others, they are not
only hearing our words or tone of our
voice but that are also observing our eye
movements, our facial expressions on our
face.
Its important how we use body language
to communicate and be aware of the
impact our emotions have on our
communications.
39. KEEP THE BIGGER PICTURE IN MIND
Each gesture or posture makes its own suggestion
of what it is being communicated.
• Crossed arms may suggest closed , defensive or
aggressive behavior. On the contrary, crossed
arms may also be a comfortable position.
• Restlessly shuffling feet could indicate anything
from impatience to pain caused by
uncomfortable shoes.
• If someone is playing with the rings on her
fingers, she could be nervous or impatient.
40. FIRST IMPRESSIONS
Something as simple as a handshake can create
a lasting impression. A firm handshake will
deliver the message that you are confident and
strong.
To help establish a good impression, delivering
the right body language is essential.
41. Setting the tone
Body language often sets the tone of a
conversation or discussion. Speakers will often
make a conscious effort to use body language as
an effective way to control the conversation.
When writing up a speech, most people pay
close attention to the word choice. It is equally
important to consider what your body language
will communicate and what gestures to avoid.
42. TEN WAYS TO USE BODY LANGUAGE
EFFECTIVELY
• Control the emotions behind it
• Open stance
• Arms by the side
• Open hands
• Good posture
• Shoulders back
• Lean forward
• Relaxed face
• Smile
• Soft eyes
43. How to communicate effectively
through multimedia outlets
• Email
• Texting
• Social media
44. EMAIL
• Create a relevant and enticing subject line
• Keep the message short and to the point
• Avoid emotional language
45. TEXT MESSAGING
Text messaging is slowly becoming a staple
of modern business communications. It
allows for direct access and an almost
immediate response. Text messaging also
connects people faster than a phone call or
email.
46. Social media
One of the most important thing to remember is
that the purpose of social media is to build
relationship. Opportunities to post messages
and interact with people should be taken with
the intention to educate build rapport and
create loyalty.
47.
48. The assertive entrepreneur
• Assertion:
• is about being confident in
standing up for your self your belief
while maintaining respect for other.
• : we will win
49. Aggression:
• usually result from too
much negative emotion and is a hostile
attacks usually against someone else
• I win You lose
50. Essential of assertive
• There are several factor that must be consider
before we can become more assertive
• Timing
• Word choice
• Assertive body language
• Clarity
51. Timing
Time is everything this is never truer than in
busines environment knowing what to say
when to say .the timing is also right when you
receive an invitation to speak. When speaker
drifts into silence and make eye contact with
you its time to express
your own view
52. Word choice:
Language used to
communicate assertively is also
important.
Assertive communication revolves around
the self as opposed to aggressive
communication which focuses on the
other person.
53. Assertive body language:
• Almost
80% of our body massage is derived from
what people observe with their eyes
rather than their ears .small adjustment in
posture and facial expression can make a
huge difference as to whether to one
perceived as passive aggressive or
assertive
54. Clarity
• When our message is clearly
understood the first time, we save
time and money, effectively reducing
work load and redundancy.
57. WINNING PERSUASION
Persuasion is one of the key communication
technique used in businesses around the
world. it’s often employed to motivate
other to come to an agreement or
accomplish goals…
58. EFFECTIVE PERSUASION
Efective persuation needed three things.
• Knowing what you are talking about….
• Knowing about your audience….
• Being aware of a subtle persuasion technique
59. KNOWING WHAT YOU ARE TALKING
ABOUT
Knowing about your subject matter.
Knowing more about your topic than do your
object of persuasion.
knowing the good, the bad and the ugly.
Knowing all sides and how to use them in
order to achieve your desired outcome.
60. KNOWING ABOUT YOUR AUDIENCE
• They best way to learn more about your
audience is to ask question. if possible , ask
about your subject , likes and dislikes . ask
about their goals and ambitions.
• By that act audience gets talking , they notice
your interest ,feel respect , acknowledged and
heard.
61. BEING AWARE A SUBTLE PERSUASION
TECHNIQUE
• There are several techniques that will enhance
any persuasive argument.
1. Reach out and touch them.
2. Communicate details with caution
3. Play upon established beliefs
4. Invite silence
62. REACH OUT AND TOUCH THEM
• A simple, brief gesture demonstrates trust on
your end and has the potential to build his trust
in you.
• In 1980 study by Willis and Hamm , participants
were asked to sign a participant were asked to
sign a petition.
It was observed that 55% of those who had not
been touched signed the petition . when
participants were touched once on the upper arm
, the number of petitioners went up to 81%.
63. COMMUNICATE DETAILS WITH
CAUTION
• Stay away from asking technical questions that
may confuse your audience.
• If prospect knows something you don’t,it
could reduce your credibility and negatively
impact your persuade.
64. PLAY UPON ESTABLISHED BELIEFS
• Its mean that if you can align your argument
with your audience established beliefs , you
are halfway to your goal.
65. INVITE SILENCE
• Silence can create an uncomfortable moment
during a discussion.
• Often when one one person stops
speaking,another will rush to fill the
silence.this will give you all the information
you need to drive your point home.
66. Negotiation
• Negotiation is a dialogue between two or more
people or parties intended to reach an
understanding, resolve points of difference, to
gain advantage for an individual or collective, or
to craft outcomes to satisfy various interests.
• Negotiation need four things.
67. YOUR WIN ISN’T THE ONLY WIN
• Understand that the ultimate win-win may not
be what you thougt it was.in that situation be
prepared with alternatives.
68. Be willing to walk away
• When a win-win can’t be reached , walking
away is often the best solution.
• Alternatives are an important part of every
negotiation . simply walking away from a deal
is sometimes the smartest alternative.
69. ASK THE RIGHT QUESTION
• Understand what the other party wants from
both a material and an emotional perspective.
70. FOLLOW UP,MEASURE AND EVALUATE
• The negotiation does not end with a
handshake-that is often just the beginning.
• Once a negotiation is comlete,its important to
measure and evaluate the results.
73. Business leaders are a source of inspiration.
Leaders are typically the go-letters of the group,
the first to volunteer and those who insure all
details are in order. Communicating with
precision means speaking and writing
effectively, as well as comprehending the
information given by others. By not jumping to
conclusions before a speaker has finished
speaking, you will be able to completely assess
any given information before you formulate a
complete, all compassing response.
74. How to be a source of inspiration?
• Integrity
• Empathy in the work place
• Validate emotions
• Be a part of the solution
75. INTEGRITY
Integrity shows other people that you honor your
words and that you are a person they can trust.
Integrity is developed over time, and manifests itself as
respect from others.
Developing a strong sense of integrity allows the other
assertive communication techniques to flow naturally.
Timing will be easily perfected as audiences become
eager to hear what you have to say.
76. EMPATHY IN THE WORK PLACE
Empathy is defined as the ability to appreciate,
understand, accept and share the feelings of others. In
interpersonal skills, empathy is very important. The
ability to be truly empathetic will improve your
relationships with others as you are able to share their
emotional experiences. An empathetic person will
assess the situation and take into account the struggles
of his/her co worker could be encountering.
77. A supportive workplace will give down and out
employees the confidence necessary to seek the help
and assistance they need to move beyond the difficult
moments and return to solid ground.
On a personal level, your show of empathy will give a
struggling co-worker a safety net and the ability to
rebound quickly.
78. VALIDATE EMOTIONS
A person in crisis, no matter how serious, needs
support. One way is to listen to his story and
acknowledge his feelings. Give that person time to
elaborate upon his situation. Talking about troubles will
help eliminating some of the stress and the troubles he
is going through. Soon, he will feel better and his
troubles will be reduced in size, making them easier to
solve.
79. BE A PART OF THE SOLUTION
Establishing a partnership with a person in crisis gives
him the sense that both of you are part of the solution.
Stay positive and let your co-worker know you admire
his resolve and ability to cope with the solution at
hand. After the crisis has been resolved and all his life
has returned to normal, you will have the satisfaction
of having been part of a solution, by providing
emotional support and positive influence.
80. THANK YOU
Reaching a solution is often easier with another
person’s support. Such a partnership can make
problems less frightening and solutions more apparent.
83. • The office can be peaceful place to work if
instead of surrendering to difficult
situation we overcome them.
• When we faced with unpleasant situations,
its better to not absorb the negativity and
take it personally.
• Its important to overcome and fight
against a challenging situation.
• If a conflict arises determine an ideal
outcome and move towards it.
85. • It is difficult to understand difference
between aggressive and assertive
communication style.
• Assertive communication involves harsh,
hurtful words etc. which are usually directed
toward another person.
• Assertive communication skill allows for
strong, firm language focused on the self or
the situation.
87. • It is important to establish healthy
boundaries.
• Know what you can and cannot tolerate.
• You should be prepared to tackle the issue
in a constructive way.
• With little experimentation, we can
establish solid boundaries.
89. • Every conflict teaches us something about
ourselves.
• There are two ways to discover your role
in every conflict.
First; seek to understand yourself and
how you have ended up in this conflict.
E.g. was is something that you
experienced?
Second; seek to understand the conflict
from another perspective. E.g. who’s on
the other side of this disagreement?
90. • Change begin with us and that is
especially true during workplace conflict.
• When we our constantly faced with
challenges we must investigate our own
role in these conflicts
• By learning assertive communication skills,
healthy boundaries and understanding
ourselves we can increase opportunities
for growth and respect.