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Communication skills development


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Communication skills development

  1. 1. Communication Skills
  2. 4. Communication is a series of experience of Seeing Touching Listening Smelling
  3. 5. Communication Skills <ul><li>Communication skills is the ability to use language (receptive) and express (expressive) information. </li></ul><ul><li>Effective communication skills are a critical element in your career and personal lives. </li></ul>
  4. 6. Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
  5. 7. Most Common Ways to Communicate <ul><li>Visual Image </li></ul>Speaking Writing Body Language
  6. 8. Types of Communication <ul><li>On the basis of organization relationship </li></ul><ul><li>Formal (persuasive communication) </li></ul><ul><li>Informal </li></ul><ul><li>On the basis of Flow </li></ul><ul><li>Vertical </li></ul><ul><li>Crosswise/Diagonal </li></ul><ul><li>Horizontal </li></ul><ul><li>On the basis of Expression </li></ul><ul><li>Oral </li></ul><ul><li>Written </li></ul><ul><li>Gesture </li></ul>
  7. 9. Barriers to Communication <ul><li>Semantic Barriers(Language) </li></ul><ul><li>Syntax barrier(Grammatical)(sub-verb agreement, Tense) </li></ul><ul><li>Emotional Or Psychological Barriers </li></ul><ul><li>Organizational Barriers </li></ul><ul><li>Barriers in Superiors (Attitudinal) </li></ul>
  8. 10. Semantic Barriers <ul><li>Symbols with different meaning </li></ul><ul><li>Badly expressed message </li></ul><ul><li>Faulty translation </li></ul><ul><li>Unclarified assumption </li></ul><ul><li>Specialist’s language </li></ul>
  9. 11. Life Positions I’m OK — I’m OK — You’re not OK You’re OK I’m not OK — I’m not OK — You’re not OK You’re OK Attitude toward Oneself Attitude toward Others Negative Positive Positive Negative
  10. 12. Johari Window Open Blind Hidden Unknown Unknown to Others Known to Others Named after creators Joseph Luft and Harry Ingham Get Feedback Disclose Known to Self Unknown to Self
  11. 13. Emotional Or Psychological Barriers <ul><li>Premature mindset[i am not ok,you are not ok] </li></ul><ul><li>Inattention </li></ul><ul><li>Loss of transmission & poor retention </li></ul><ul><li>Undue reliance on the written word </li></ul><ul><li>Distrust of communication </li></ul><ul><li>Failure to communicate </li></ul><ul><li>Over confidence[I am ok,you are not ok] </li></ul>
  12. 14. Organization Barriers <ul><li>Organizational policy </li></ul><ul><li>Organization rules & regulation </li></ul><ul><li>Status relation[Power and position] </li></ul><ul><li>Complexity in organization[Organisational structure] </li></ul>
  13. 15. Personal Barriers <ul><li>Barriers in Superior </li></ul><ul><li>Attitude of Superior </li></ul><ul><li>Fear of challenge of authority </li></ul><ul><li>Lack of time </li></ul><ul><li>Lack of awareness </li></ul><ul><li>Barriers in Subordinates </li></ul><ul><li>Unwillingness to communicate </li></ul><ul><li>Lack of proper incentive </li></ul>
  14. 16. Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message
  15. 17. Communication code scheme
  16. 18. Communication Involves Three Components <ul><li>Verbal Messages - the words we choose </li></ul><ul><li>Paraverbal Messages - how we say the words </li></ul><ul><li>Nonverbal Messages - our body language </li></ul><ul><li>These Three Components Are Used To </li></ul><ul><li>Send Clear & Concise Messages </li></ul><ul><li>Receive and Correctly Understand Messages Sent to Us </li></ul>
  17. 19. Effective Verbal Messages <ul><li>Are brief and organized. </li></ul><ul><li>Are free of jargon. </li></ul><ul><li>Do not create resistance in the listener. </li></ul>SENDING MESSAGES
  18. 20. Paraverbal Messages <ul><li>Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices. </li></ul>
  19. 21. Nonverbal Messages <ul><li>Nonverbal messages are the primary way that we communicate emotions </li></ul>Facial Expression Postures and Gestures
  20. 22. NON-VERBAL COMMUNICATION Nonverbal Communication in Organizations
  21. 24. <ul><li>The total impact of a message breaks down like this: </li></ul><ul><li>7 percent verbal (words) </li></ul><ul><li>38 percent vocal (volume, pitch, rhythm, etc) </li></ul><ul><li>55 percent body movements </li></ul><ul><li>(mostly facial expressions) </li></ul>Hello!!
  22. 25. <ul><li>Effective communication is the combined harmony of verbal and nonverbal actions. </li></ul><ul><li>Nonverbal communication consists of body movement, facial expressions and eye movement. </li></ul>
  23. 26. <ul><li>Major areas of nonverbal behaviors are: </li></ul><ul><li>Eye contact </li></ul><ul><li>Facial expressions </li></ul><ul><li>Gestures </li></ul>
  24. 27. EYE CONTACT
  25. 28. E YE C ONTACT <ul><li>The eyes can give clues to a person’s thoughts. </li></ul><ul><li>When someone is excited, his pupils dilate to four times the normal size. </li></ul><ul><li>An angry or negative mood causes the pupils to contract . </li></ul>
  26. 29. E YE C ONTACT <ul><li>Good eye contact helps the audience develop the interest in the speaker. </li></ul><ul><li>Eye-contact helps regulate the flow of communication and reflects interest in others. </li></ul>
  27. 30. E YE C ONTACT <ul><li>Direct eye-contact conveys interest, warmth, credibility and concern. </li></ul><ul><li>Shifty eyes suggest dishonesty. </li></ul><ul><li>Downward gaze may be a sign of submissiveness or inferiority . </li></ul>
  29. 32. F ACIAL E XPRESSIONS <ul><li>You have 80 muscles in the face that can create more than 7,000 facial expressions . </li></ul><ul><li>The facial muscles produce the varying facial expressions that convey information about emotion, mood, and ideas. </li></ul><ul><li>Emotional expressions are one primary result of activity by the facial muscles. </li></ul>
  30. 33. F ACIAL E XPRESSIONS <ul><li>There are six categories of facial expressions: </li></ul><ul><ul><li>Happiness </li></ul></ul><ul><ul><li>Sadness </li></ul></ul><ul><ul><li>Anger </li></ul></ul><ul><ul><li>Disgust </li></ul></ul><ul><ul><li>Surprise </li></ul></ul><ul><ul><li>Fear </li></ul></ul>
  31. 34. F ACIAL E XPRESSIONS <ul><li>HAPPINESS </li></ul><ul><li>“ Whoever is happy will make others happy too.” -Mark Twain </li></ul>
  32. 35. F ACIAL E XPRESSIONS <ul><li>SADNESS </li></ul><ul><li>“ Sadness dulls the heart more than the grossest sin” </li></ul><ul><ul><li> -Author Unknown </li></ul></ul>
  33. 36. F ACIAL E XPRESSIONS ANGER “ Anger is one letter short of danger” Author Unknown
  34. 37. F ACIAL E XPRESSIONS DISGUST A disgusting expression on the face is considered negative and should be avoided in formal gatherings.
  35. 38. F ACIAL E XPRESSIONS FEAR There is nothing to fear, but fear itself.
  36. 39. F ACIAL E XPRESSIONS SURPRISE The eye-brows and the eyes are most affected in an expression of surprise.
  37. 41. RECEIVING MESSAGES <ul><li>Listening </li></ul><ul><li>Requires concentration and energy </li></ul><ul><li>Involves a psychological connection with the speaker </li></ul><ul><li>Includes a desire and willingness to try and see things from another's perspective </li></ul><ul><li>Requires that we suspend judgment and evaluation </li></ul>
  38. 42. <ul><li>Nonverbal </li></ul><ul><li>Giving full physical attention to the speaker; </li></ul><ul><li>Being aware of the speaker's nonverbal messages; </li></ul><ul><li>Verbal </li></ul><ul><li>Paying attention to the words and feelings that are being expressed </li></ul>Key Listening Skills
  39. 43. What makes a good communicator? Clarity Integrity Timing Adequacy
  40. 44. How do you develop your communication skills? Explore the related skills
  41. 45. Tips to good communication skills <ul><li>Maintain eye contact with the audience </li></ul><ul><li>Body awareness </li></ul><ul><li>Gestures and expressions </li></ul><ul><li>Convey one's thoughts </li></ul><ul><li>Practice effective communication skills </li></ul>At Last
  42. 46. Effective Communication . . . <ul><li>It is two way. </li></ul><ul><li>It involves active listening. </li></ul><ul><li>It reflects the accountability of speaker and listener. </li></ul><ul><li>It utilizes feedback. </li></ul><ul><li>It is free of stress. </li></ul><ul><li>It is clear. </li></ul>
  43. 47. Winners never quit, Quitters never win .
  44. 48. Questions
  45. 49. Thanks
  46. 50. Mr. Rajib Kumar jena Rajib kumar Campus : Shiksha Vihar, Baranga-Khurda Rd., Chandka, Bhubaneswar: 754 005 Phone: +91 674 2111204, 07, 08 Asian School of Business Management, Bhubaneswar e-mail : [email_address] : [email_address] Mobile : +91 9438412802 Developed for Business Communication by …