The document outlines keys to effective conversation, emphasizing the importance of empathy, active listening, and maintaining a positive attitude. It provides practical tips for enhancing conversation skills, such as speaking slowly, using eye contact, and expressing emotions while highlighting barriers to effective communication. Additionally, it emphasizes the significance of clarity, respect, and unique interactions in fostering meaningful discussions.

1. Effective
Conversa
tion

3. Confirm
Agreements
Explore
new ideas
Coordinate
Task
Solve
Problems
Make Plans
Innovate

4. To Learn

5. Confirm Agreements

6. Explore New Ideas

7. Create Relationships
• Listen to your partner.
• Put aside your own thoughts for the
time being and try to understand
their intentions, feelings, needs and
wants (this is called empathy)
• Share positive feelings with your
partner, such as what you
appreciate and admire about them,
and how important they are to you

8. Innovate
• Create optimal performance
outcomes for the new product
development
• To bring about most successful
collaboration
• To bring coherence between the
Brand
• To spread Innovations
• Essential step to develop
innovation

9. Assess Progress
• What you did in obtaining information from
a variety of sources to achieve your goals
and for your work
• The use you made of resources and
feedback comments to improve your skills
and the quality of your work
• discussing what worked, what didn't work,
and how you would do things differently
next time

10. Make Plans
• Bringing your related audience of message on one
page
• Share ideas to develop plan and design
• Identifying the obstacles and emergencies
• Strategize how you'll connect with the media
• Devise an onetime delivery plan by sharing ideas
with group of people

11. Solve Problems
• State your problem and interests
• Listen to the other parties and know their interests
Offer an apology when appropriate
• Stay in the present and the future
• Stick to the present topic
• Look for areas of agreement

12. Develop Common Understanding
• Using translation tools to develop
understanding to overcome
multilingual barriers
• Sharing emotions and feelings to
different country men
• Bringing people from all lives into
global village
• Removing country border and barriers

13. Coordinate Task
• Improve productivity In the Workplace
• Interlink the task with time
management
• Handling and resolving complaints
• Continuous improvement

14. Keys to Effective Conversation
Be
Positive
Be a
Listener
Be an
Echo
Be a
Mirror
Be a
Real

15. Keys to Effective Conversation
Be
Positive
• Raise your hand if you ever felt
encouraged after
communicating with a negative
person
• One of the most important keys
to effective conversation is to
enter conversations with a
positive, upbeat mindset.

16. Keys to Effective Conversation
Be a
Listener
• Effective communication starts
with good listening, and when it
comes to good listening, according
to Stephen Covey: "Seek first to
understand, then to be
understood."
• start with listening in order to
understand the other party's
perspective

17. Keys to Effective Conversation
Be an
Echo
• Active listening is when you
occasionally repeat, or echo, key
phrases said by the other party.
• You are engaged in the conversation
and also help both parties track the
main points of the discussion
• If you overuse active listening, your
echoes will lose effectiveness and
become irritating

18. Keys to Effective Conversation
Be a
Mirror
• This is a way to connect with
people by mirroring some of what
they do
• the key is not to overdo it and end
up playing a game of "monkey see,
monkey do."
• use mirroring to simply
demonstrate that you are engaged
and interested.

19. Keys to Effective Conversation
Be a
Real
• More than anything, be
you
• Not the performer you
• Not the pretend you
• Not even the plastic
you.

20. 5 C conversation flow

21. 5 C conversation flow
• This also refers to the clarity within your
voice - don't mumble and don't speak too
fast
• it's important to stick to your point and not
to confuse your message with irrelevant
information
• Your message needs to operate on the
basis of 'if anything can go wrong, it will'.
With this in mind, you need to make sure
what you are saying cannot be
misinterpreted in any way

22. 5 C conversation flow
• Show respect for your
colleagues and they
should reciprocate this
• Don't overplay your
position if you are a senior
member of staff

23. 5 C conversation flow
• If your information is factually
inaccurate, then this can undermine
the whole communication process
• This also extends to the way you
speak as poor grammar or sentence
structure can undermine your
colleagues' respect for your
authority

24. 5 C conversation flow
• Speak confidently
• Keep your voice calm and
steady
• Making eye contact with who
you are speaking to
• If you are feeling stressed,
don't let your voice convey
this

25. 5 C conversation flow
• Good communication is based on a
positive relationship don't be afraid
to praise your co-workers
• This should be subtle so as to not
come across as being patronizing or
false
• You should use your judgement
accordingly as to exactly what sort
of compliments are appropriate.

26. Tips to Improve your Conversation skills
Talk Slowly Hold more
Eye contact
Notice the
Detail
Give Unique
Compliments
Express
Your Emotions
Offer Interesting
Insights
Use the best
words

27. Tips to Improve your Conversation skills
Talk Slowly
Typically, good talkers don’t rush into
a conversation. They take their time
when they reflect on something and
when they say it out loud. They act as
if they have all the time in the world.
This makes them come off as centered
and collected. Model this way of
talking and you will create the same
effect.

28. Tips to Improve your Conversation skills
Hold more
Eye contact
Most people keep eye contact
about 2/3 of the time or less
when they talk. It’s a very good
idea to hold eye contact just a bit
more than that. This will convey
confidence and interest in
interacting with them.

29. Tips to Improve your Conversation skills
Notice the
Detail
People with good conversation skills tend
to notice the kind of things that the
average person doesn’t notice, and to
bring such details into the conversation.
They may notice and point out an
interesting ring on the other person’s
hand, a certain foreign accent, or a certain
voice tone they use when saying a name.
Thus, such individuals impress people in
a very elegant manner.

30. Tips to Improve your Conversation skills
Give Unique
Compliments
Anybody can pay a generic compliment
to try and get another person’s
appreciation. Charismatic people on the
other hand are able to really pay attention
to others, to look beyond the facade and
thus, pay unique compliments. Do the
same and besides wooing others, you
may even help them find out things about
themselves they didn’t know.

31. Tips to Improve your Conversation skills
Express
Your
Emotions
It’s very rare to meet a person who is
comfortable talking about their emotions
and how certain things make them feel,
especially with strangers. Yet this way of
talking is a real virtue. Don’t just present
the facts, you’re not a newspaper.
Express your feelings about those facts.
Keep in mind that it is at the emotional
level that people connect best.

32. Tips to Improve your Conversation skills
Use the best
words
The ability to talk smoothly has a lot
to do with choosing the precise words
to convey your precise feelings or
thoughts. Constantly develop your
vocabulary and practice
communicating as accurately as
possible. It will help you develop a
way with words and allow you to
express yourself more easily.

33. Tips to Improve your Conversation skills
Offer
Interesting
Insights
Anybody can talk about the news or
express basic opinions. But good
talkers can frequently tell you things
you didn’t know and that you’ll find
fascinating. This is why it’s good to
have knowledge into fields such as
psychology or sociology, and bring
such knowledge out at the right
moments in a conversation.

34. Common Barriers to Effective Conversation

35. “Wise men speak
because they have
something to say; Fools
because they have to
say something.”
Plato