Power point presentation Slides Presented in Lectures at Services institute of Medical Sciences Lahore

1. Effective Communication
by
Dr Sumira QAMBAR
Assistant professor Psychiatry
SIMS

2. • Communication: Definition
Communication is the process of exchanging
information by the use of words, letters, symbols, or
nonverbal behavior.

3. Types of communication
Non - VerbalVerbal

4. Steps of communication
Attending and listening
Active listening
verbal techniques

5. Verbal techniques
Open ended questions
Closed ended question
Leading questions

6. Funneling
Paraphrasing

7. Selective reflection
Empathy building
Checking for understanding

8. The study of non-verbal communication
examines how messages are communicated
through physical behaviour and vocal cues .
NON-VERBAL COMMUNICATION

9. The total impact of a message breaks down
like this:
• 7 percent verbal (words)
• 38 percent vocal (volume, pitch, rhythm, etc)
• 55 percent body movements
(mostly facial expressions)
Hello!!

10. Nonverbal Communication
• 􀁺 Environment
• 􀁺 Body placement
• 􀁺 Posture
• 􀁺 Gestures
• 􀁺 Facial expressions and movement
• 􀁺 Clothing, dress, appearance

11. • Effective communication is the combined
harmony of verbal and nonverbal actions.
• Nonverbal communication consists of body
movement, facial expressions and eye
movement.

12. Major areas of nonverbal behaviors are:
• Eye contact
• Facial expressions
• Gestures

13. POSTURE AND
BODY ORIENTATION

14. POSTURE
• Body posture can be open or closed.
• Interested people pay attention and lean
forward.
• Leaning backwards demonstrates
aloofness or rejection.

15. TWO
AND
ONE
Nature has intended us to LISTEN twice
as much as we speak!
Listening

16. • Decide to be a better listener .
• Remember - hearing is only physical , listening is intellectual.

17. There are four basic components to effective listening
listening with empathy
listening with openness
listening with awareness
listening actively

18. Thanks