SlideShare a Scribd company logo
WORKSHOP
ON
EFFECTIVE COMMUNICATION
SKILLS
By Sahil Daw
Objectives
• Define and understand communication and the
communication process
• List and overcome the filters/barriers in a
communication process
• Practice active listening
• Tips to improve verbal and non verbal
communication
What is Communication?
COMMUNICATION IS THE ART OF TRANSMITTING
INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO
ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL
INTERACTION AMONG HUMAN BEINGS.
ITS ESSENCES :
PERSONAL PROCESS
OCCURS BETWEEN PEOPLE
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
EXPRESSION OF THOUGHTS AND
EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND EMOTIONAL PROCESS.
What are the most common ways
we communicate?
Spoken Word
Written Word
Visual Images
Body Language
Types of Communication
Downwards Communication : Highly Directive, from Senior to subordinates, to
assign duties, give instructions, to inform to offer feed
back, approval to highlight problems etc.
Upwards Communications : It is non directive in nature from down below, to give
feedback, to inform about progress/problems, seeking
approvals.
Lateral or Horizontal
Communication : Among colleagues, peers at same level for information
level for information sharing for coordination, to save time.
In modern business environment communication extends beyond written or spoken
words to listened word.
Visual dimension added by T.V., computers has given to new meaning to
communication.
COMMUNICATION NETWORKS
Formal Network : Virtually vertical as per chain go command within the
hierarchy.
Informal Network : Free to move in any direction may skip formal chain of
command. Likely to satisfy social and emotional needs
and also can facilitate task accomplishment.
HIERARCHY LEVEL
Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
Supervisor 3Supervisor 1 Supervisor 2
Manager
Horizontal Comm.
The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response
Barriers to communication
• Noise
• Inappropriate medium
• Assumptions/Misconceptions
• Emotions
• Language differences
• Poor listening skills
• Distractions
Hearing Vs Listening
Hearing – Physical process,
natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.
VALUE OF LISTENING
 Listening to others is an elegant art.
 Good listening reflects courtesy and good manners.
 Listening carefully to the instructions of superiors improve competence and
performance.
 The result of poor listening skill could be disastrous in business,
employment and social relations.
Good listening can eliminate a number of imaginary grievances of employees.
Good listening skill can improve social relations and conversation.
Listening is a positive activity rather than a passive or negative activity.
Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood accurately or not
In case of an interruption, always do a little recap of what has been already said.
Always pay undivided attention to the speaker while listening.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of view.
Repeat what the speaker has said to check whether you have understood accurately.
ESSENTIALS OF COMMUNICATION
Dos
ESSENTIALS OF COMMUNICATION
DON’Ts
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by majority of
people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be heard.
Do not assume that every body understands you.
While listening do not glance here and there as it might distract the
speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every thing.
How to Improve Existing Level of
COMMUNICATION?
IMPROVE LANGUAGE.
IMPROVE PRONUNCIATIOON.
WORK ON VOICE MODULATION.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA
PRESENTATION ETC.
INTERACT WITH QUALITATIVE PEOPLE.
IMPROVE ON YOU TOPIC OF DISCUSSION,
PRACTICE MEDITATION & GOOD THOUGHTS.
THINK AND SPEAK.
DO NOT SPEAK TOO FAST.
USE SIMPLE VOCABULARY.
DO NOT SPEAK ONLY TO IMPRESS SOMEONE.
LOOK PRESENTABLE AND CONFIDENT.
Improving Body Language -
Tips
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Be aware - people may give false cues
• Maintain eye contact
• Smile genuinely
…in the new global and diverse
workplace requires
excellent communication skills!
Success for YOU…
Questions

More Related Content

What's hot

Communication skills
Communication skillsCommunication skills
Communication skills
Suva Rastafarian
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
Thamirabharani Engineering college,Tirunelveli
 
Communication skills
Communication skillsCommunication skills
Communication skills
Trickonics Wordpress
 
Communication skills
Communication skillsCommunication skills
Communication skills
MANISHKUMAR09876
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
kratibhomia
 
Communication skills
Communication skillsCommunication skills
Communication skills
Malik Alsharabi
 
Communication skills
Communication skillsCommunication skills
Communication skills
Dokka Srinivasu
 
Communication skills
Communication skillsCommunication skills
Communication skills
Azarudeen Azar
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
Mark Davies
 
Communication skills
Communication skillsCommunication skills
Communication skills
xtzingle
 
Communication skills
Communication skillsCommunication skills
Communication skills
Hamid Hussain
 
Communication skills
Communication skillsCommunication skills
Communication skills
rksmadan
 
23ae communication skills
23ae communication skills23ae communication skills
23ae communication skills
Mohammadsalem
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
Muhammad Adnan Mirza
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
Neelambara Malik
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
Seyid Kadher
 
Communication skills
Communication skillsCommunication skills
Communication skills
manisha mahajan
 

What's hot (17)

Communication skills
Communication skillsCommunication skills
Communication skills
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
23ae communication skills
23ae communication skills23ae communication skills
23ae communication skills
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 

Similar to Communication Skills

Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
Farah Nawaz
 
Communication skills
Communication skillsCommunication skills
Communication skills
Khawer hayat Cheema
 
How to improve communication skills
How to improve communication skillsHow to improve communication skills
How to improve communication skills
Deviprasad Goenka Management College of Media Studies
 
Communication Skills.ppt
Communication Skills.pptCommunication Skills.ppt
Communication Skills.ppt
ManishKumar475693
 
1429091359.2823effective-communication-skills 5.ppt
1429091359.2823effective-communication-skills 5.ppt1429091359.2823effective-communication-skills 5.ppt
1429091359.2823effective-communication-skills 5.ppt
MengsongNguon
 
Download_2016-6-30_966.ppt
Download_2016-6-30_966.pptDownload_2016-6-30_966.ppt
Download_2016-6-30_966.ppt
NSTIAKKI
 
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.pptCOMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
gakixoc612
 
Communication basics ppt
Communication basics pptCommunication basics ppt
Communication basics ppt
Ravi Garg
 
Communication skills
Communication skillsCommunication skills
Communication skills
Asif Rasheed
 
Communication skills
Communication skillsCommunication skills
Communication skills
abhi23agrawal
 
Effective Communication skill
Effective Communication skillEffective Communication skill
Effective Communication skill
ADITYA .
 
Communication
Communication Communication
Communication
Babasab Patil
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
MADAN PANDIA
 
28020543-Presentation-on-Effective-Communication-Skills.pdf
28020543-Presentation-on-Effective-Communication-Skills.pdf28020543-Presentation-on-Effective-Communication-Skills.pdf
28020543-Presentation-on-Effective-Communication-Skills.pdf
balajistationary26
 
Communication skills
Communication skillsCommunication skills
Communication skills
EDIN BROW, DCE, AMET
 

Similar to Communication Skills (15)

Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
How to improve communication skills
How to improve communication skillsHow to improve communication skills
How to improve communication skills
 
Communication Skills.ppt
Communication Skills.pptCommunication Skills.ppt
Communication Skills.ppt
 
1429091359.2823effective-communication-skills 5.ppt
1429091359.2823effective-communication-skills 5.ppt1429091359.2823effective-communication-skills 5.ppt
1429091359.2823effective-communication-skills 5.ppt
 
Download_2016-6-30_966.ppt
Download_2016-6-30_966.pptDownload_2016-6-30_966.ppt
Download_2016-6-30_966.ppt
 
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.pptCOMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
 
Communication basics ppt
Communication basics pptCommunication basics ppt
Communication basics ppt
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Effective Communication skill
Effective Communication skillEffective Communication skill
Effective Communication skill
 
Communication
Communication Communication
Communication
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
28020543-Presentation-on-Effective-Communication-Skills.pdf
28020543-Presentation-on-Effective-Communication-Skills.pdf28020543-Presentation-on-Effective-Communication-Skills.pdf
28020543-Presentation-on-Effective-Communication-Skills.pdf
 
Communication skills
Communication skillsCommunication skills
Communication skills
 

More from Sahil Daw

Cyber crime
Cyber crimeCyber crime
Cyber crime
Sahil Daw
 
Accountants & Ethics
Accountants & EthicsAccountants & Ethics
Accountants & Ethics
Sahil Daw
 
Ethical Dilemmas
Ethical DilemmasEthical Dilemmas
Ethical Dilemmas
Sahil Daw
 
Elements of Poetry
Elements of PoetryElements of Poetry
Elements of Poetry
Sahil Daw
 
Business PPT
Business PPTBusiness PPT
Business PPT
Sahil Daw
 
Bst ppt1
Bst ppt1Bst ppt1
Bst ppt1
Sahil Daw
 

More from Sahil Daw (6)

Cyber crime
Cyber crimeCyber crime
Cyber crime
 
Accountants & Ethics
Accountants & EthicsAccountants & Ethics
Accountants & Ethics
 
Ethical Dilemmas
Ethical DilemmasEthical Dilemmas
Ethical Dilemmas
 
Elements of Poetry
Elements of PoetryElements of Poetry
Elements of Poetry
 
Business PPT
Business PPTBusiness PPT
Business PPT
 
Bst ppt1
Bst ppt1Bst ppt1
Bst ppt1
 

Recently uploaded

Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"
Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"
Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"
Dr. Nasir Mustafa
 
1. Importance_of_reducing_postharvest_loss.pptx
1. Importance_of_reducing_postharvest_loss.pptx1. Importance_of_reducing_postharvest_loss.pptx
1. Importance_of_reducing_postharvest_loss.pptx
UmeshTimilsina1
 
View Inheritance in Odoo 17 - Odoo 17 Slides
View Inheritance in Odoo 17 - Odoo 17  SlidesView Inheritance in Odoo 17 - Odoo 17  Slides
View Inheritance in Odoo 17 - Odoo 17 Slides
Celine George
 
FIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.ppt
FIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.pptFIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.ppt
FIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.ppt
ashutoshklal29
 
PRESS RELEASE - UNIVERSITY OF GHANA, JULY 16, 2024.pdf
PRESS RELEASE - UNIVERSITY OF GHANA, JULY 16, 2024.pdfPRESS RELEASE - UNIVERSITY OF GHANA, JULY 16, 2024.pdf
PRESS RELEASE - UNIVERSITY OF GHANA, JULY 16, 2024.pdf
nservice241
 
11. Post harvest quality, Quality criteria and Judgement.pptx
11. Post harvest quality, Quality criteria and Judgement.pptx11. Post harvest quality, Quality criteria and Judgement.pptx
11. Post harvest quality, Quality criteria and Judgement.pptx
UmeshTimilsina1
 
Introduction to Google Productivity Tools for Office and Personal Use
Introduction to Google Productivity Tools for Office and Personal UseIntroduction to Google Productivity Tools for Office and Personal Use
Introduction to Google Productivity Tools for Office and Personal Use
Excellence Foundation for South Sudan
 
Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...
Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...
Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...
Alvaro Barbosa
 
Introduction to Banking System in India.ppt
Introduction to Banking System in India.pptIntroduction to Banking System in India.ppt
Introduction to Banking System in India.ppt
Dr. S. Bulomine Regi
 
Odoo 17 Events - Attendees List Scanning
Odoo 17 Events - Attendees List ScanningOdoo 17 Events - Attendees List Scanning
Odoo 17 Events - Attendees List Scanning
Celine George
 
RDBMS Lecture Notes Unit4 chapter12 VIEW
RDBMS Lecture Notes Unit4 chapter12 VIEWRDBMS Lecture Notes Unit4 chapter12 VIEW
RDBMS Lecture Notes Unit4 chapter12 VIEW
Murugan Solaiyappan
 
Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025
Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025
Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025
ALBERTHISOLER1
 
Dot NET Interview Questions PDF By ScholarHat
Dot NET Interview Questions PDF By ScholarHatDot NET Interview Questions PDF By ScholarHat
Dot NET Interview Questions PDF By ScholarHat
Scholarhat
 
BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...
BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...
BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...
Nguyen Thanh Tu Collection
 
QCE – Unpacking the syllabus Implications for Senior School practices and ass...
QCE – Unpacking the syllabus Implications for Senior School practices and ass...QCE – Unpacking the syllabus Implications for Senior School practices and ass...
QCE – Unpacking the syllabus Implications for Senior School practices and ass...
mansk2
 
5. Postharvest deterioration of fruits and vegetables.pptx
5. Postharvest deterioration of fruits and vegetables.pptx5. Postharvest deterioration of fruits and vegetables.pptx
5. Postharvest deterioration of fruits and vegetables.pptx
UmeshTimilsina1
 
JavaScript Interview Questions PDF By ScholarHat
JavaScript Interview  Questions PDF By ScholarHatJavaScript Interview  Questions PDF By ScholarHat
JavaScript Interview Questions PDF By ScholarHat
Scholarhat
 
FINAL MATATAG Science CG 2023 Grades 3-10.pdf
FINAL MATATAG Science CG 2023 Grades 3-10.pdfFINAL MATATAG Science CG 2023 Grades 3-10.pdf
FINAL MATATAG Science CG 2023 Grades 3-10.pdf
maritescanete2
 
A beginner’s guide to project reviews - everything you wanted to know but wer...
A beginner’s guide to project reviews - everything you wanted to know but wer...A beginner’s guide to project reviews - everything you wanted to know but wer...
A beginner’s guide to project reviews - everything you wanted to know but wer...
Association for Project Management
 
3. Maturity_indices_of_fruits_and_vegetable.pptx
3. Maturity_indices_of_fruits_and_vegetable.pptx3. Maturity_indices_of_fruits_and_vegetable.pptx
3. Maturity_indices_of_fruits_and_vegetable.pptx
UmeshTimilsina1
 

Recently uploaded (20)

Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"
Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"
Dr. Nasir Mustafa CERTIFICATE OF APPRECIATION "NEUROANATOMY"
 
1. Importance_of_reducing_postharvest_loss.pptx
1. Importance_of_reducing_postharvest_loss.pptx1. Importance_of_reducing_postharvest_loss.pptx
1. Importance_of_reducing_postharvest_loss.pptx
 
View Inheritance in Odoo 17 - Odoo 17 Slides
View Inheritance in Odoo 17 - Odoo 17  SlidesView Inheritance in Odoo 17 - Odoo 17  Slides
View Inheritance in Odoo 17 - Odoo 17 Slides
 
FIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.ppt
FIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.pptFIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.ppt
FIRST AID PRESENTATION ON INDUSTRIAL SAFETY by dr lal.ppt
 
PRESS RELEASE - UNIVERSITY OF GHANA, JULY 16, 2024.pdf
PRESS RELEASE - UNIVERSITY OF GHANA, JULY 16, 2024.pdfPRESS RELEASE - UNIVERSITY OF GHANA, JULY 16, 2024.pdf
PRESS RELEASE - UNIVERSITY OF GHANA, JULY 16, 2024.pdf
 
11. Post harvest quality, Quality criteria and Judgement.pptx
11. Post harvest quality, Quality criteria and Judgement.pptx11. Post harvest quality, Quality criteria and Judgement.pptx
11. Post harvest quality, Quality criteria and Judgement.pptx
 
Introduction to Google Productivity Tools for Office and Personal Use
Introduction to Google Productivity Tools for Office and Personal UseIntroduction to Google Productivity Tools for Office and Personal Use
Introduction to Google Productivity Tools for Office and Personal Use
 
Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...
Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...
Benchmarking Sustainability: Neurosciences and AI Tech Research in Macau - Ke...
 
Introduction to Banking System in India.ppt
Introduction to Banking System in India.pptIntroduction to Banking System in India.ppt
Introduction to Banking System in India.ppt
 
Odoo 17 Events - Attendees List Scanning
Odoo 17 Events - Attendees List ScanningOdoo 17 Events - Attendees List Scanning
Odoo 17 Events - Attendees List Scanning
 
RDBMS Lecture Notes Unit4 chapter12 VIEW
RDBMS Lecture Notes Unit4 chapter12 VIEWRDBMS Lecture Notes Unit4 chapter12 VIEW
RDBMS Lecture Notes Unit4 chapter12 VIEW
 
Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025
Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025
Brigada Eskwela 2024 PowerPoint Update for SY 2024-2025
 
Dot NET Interview Questions PDF By ScholarHat
Dot NET Interview Questions PDF By ScholarHatDot NET Interview Questions PDF By ScholarHat
Dot NET Interview Questions PDF By ScholarHat
 
BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...
BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...
BÀI TẬP BỔ TRỢ 4 KỸ NĂNG TIẾNG ANH LỚP 12 - GLOBAL SUCCESS - FORM MỚI 2025 - ...
 
QCE – Unpacking the syllabus Implications for Senior School practices and ass...
QCE – Unpacking the syllabus Implications for Senior School practices and ass...QCE – Unpacking the syllabus Implications for Senior School practices and ass...
QCE – Unpacking the syllabus Implications for Senior School practices and ass...
 
5. Postharvest deterioration of fruits and vegetables.pptx
5. Postharvest deterioration of fruits and vegetables.pptx5. Postharvest deterioration of fruits and vegetables.pptx
5. Postharvest deterioration of fruits and vegetables.pptx
 
JavaScript Interview Questions PDF By ScholarHat
JavaScript Interview  Questions PDF By ScholarHatJavaScript Interview  Questions PDF By ScholarHat
JavaScript Interview Questions PDF By ScholarHat
 
FINAL MATATAG Science CG 2023 Grades 3-10.pdf
FINAL MATATAG Science CG 2023 Grades 3-10.pdfFINAL MATATAG Science CG 2023 Grades 3-10.pdf
FINAL MATATAG Science CG 2023 Grades 3-10.pdf
 
A beginner’s guide to project reviews - everything you wanted to know but wer...
A beginner’s guide to project reviews - everything you wanted to know but wer...A beginner’s guide to project reviews - everything you wanted to know but wer...
A beginner’s guide to project reviews - everything you wanted to know but wer...
 
3. Maturity_indices_of_fruits_and_vegetable.pptx
3. Maturity_indices_of_fruits_and_vegetable.pptx3. Maturity_indices_of_fruits_and_vegetable.pptx
3. Maturity_indices_of_fruits_and_vegetable.pptx
 

Communication Skills

  • 2. Objectives • Define and understand communication and the communication process • List and overcome the filters/barriers in a communication process • Practice active listening • Tips to improve verbal and non verbal communication
  • 3. What is Communication? COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS. ITS ESSENCES : PERSONAL PROCESS OCCURS BETWEEN PEOPLE INVOLVES CHANGE IN BEHAVIOUR MEANS TO INFLUENCE OTHERS EXPRESSION OF THOUGHTS AND EMOTIONS THROUGH WORDS & ACTIONS. TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE. IT IS A SOCIAL AND EMOTIONAL PROCESS.
  • 4. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
  • 5. Types of Communication Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. Lateral or Horizontal Communication : Among colleagues, peers at same level for information level for information sharing for coordination, to save time. In modern business environment communication extends beyond written or spoken words to listened word. Visual dimension added by T.V., computers has given to new meaning to communication. COMMUNICATION NETWORKS Formal Network : Virtually vertical as per chain go command within the hierarchy. Informal Network : Free to move in any direction may skip formal chain of command. Likely to satisfy social and emotional needs and also can facilitate task accomplishment.
  • 6. HIERARCHY LEVEL Executive Director Vice President A.G.M. Manager Supervisor Forman Supervisor 3Supervisor 1 Supervisor 2 Manager Horizontal Comm.
  • 8. Barriers to communication • Noise • Inappropriate medium • Assumptions/Misconceptions • Emotions • Language differences • Poor listening skills • Distractions
  • 9. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
  • 10. VALUE OF LISTENING  Listening to others is an elegant art.  Good listening reflects courtesy and good manners.  Listening carefully to the instructions of superiors improve competence and performance.  The result of poor listening skill could be disastrous in business, employment and social relations. Good listening can eliminate a number of imaginary grievances of employees. Good listening skill can improve social relations and conversation. Listening is a positive activity rather than a passive or negative activity.
  • 11. Always think ahead about what you are going to say. Use simple words and phrases that are understood by every body. Increase your knowledge on all subjects you are required to speak. Speak clearly and audibly. Check twice with the listener whether you have been understood accurately or not In case of an interruption, always do a little recap of what has been already said. Always pay undivided attention to the speaker while listening. While listening, always make notes of important points. Always ask for clarification if you have failed to grasp other’s point of view. Repeat what the speaker has said to check whether you have understood accurately. ESSENTIALS OF COMMUNICATION Dos
  • 12. ESSENTIALS OF COMMUNICATION DON’Ts Do not instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of people. Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you won’t be heard. Do not assume that every body understands you. While listening do not glance here and there as it might distract the speaker. Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing.
  • 13. How to Improve Existing Level of COMMUNICATION? IMPROVE LANGUAGE. IMPROVE PRONUNCIATIOON. WORK ON VOICE MODULATION. WORK ON BODY LANGUAGE. READ MORE LISTEN MORE AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA PRESENTATION ETC. INTERACT WITH QUALITATIVE PEOPLE. IMPROVE ON YOU TOPIC OF DISCUSSION, PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND SPEAK. DO NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE. LOOK PRESENTABLE AND CONFIDENT.
  • 14. Improving Body Language - Tips • Keep appropriate distance • Touch only when appropriate • Take care of your appearance • Be aware - people may give false cues • Maintain eye contact • Smile genuinely
  • 15. …in the new global and diverse workplace requires excellent communication skills! Success for YOU…