Communication involves the sharing of ideas, information, or feelings between individuals or groups through various channels. There are formal and informal types of communication that can flow vertically, horizontally, or crosswise within an organization. Barriers to effective communication can occur at the semantic, emotional, organizational, or superior level and include issues like differing meanings, poorly expressed messages, assumptions, or organizational policies. Effective communication employs all three components of verbal messages, paraverbal cues like tone and pacing, and nonverbal body language. It is a two-way process that utilizes active listening, feedback, and clarity while being stress-free.

1. COMMUNICATION SKILLS

2. COMMUNICATION
• It is the act of sharing or exchanging ideas,
information or feelings
• It is simply the act of transferring information
from one place, person or group to another.

3. MOST COMMON WAYS TO COMMUNICATE

4. TYPES OF COMMUNICATION
 On the basis of organization relationship
formal
informal
 On the basis of flow
vertical
crosswise/diagonal
horizontal
 On the basis of Expression
oral
written
gesture

5. BARRIERS OF COMMUNICATION
• Semantic Barriers
• Emotional or
Psychological Barriers
• Organizational Barriers
• Barriers in Superiors

6. Semantic Barriers
• Symbols with different meaning
• Badly expressed message
• Faulty translation
• Unclarified assumption
• Specialist ’s language

7. Emotional or Psychological Barriers
• Premature evolution
• Inattention
• Loss of translation & poor retention
• Undue reliance on the written word
• Distrust of Communication
• Failure to communicate

8. • Organizational policy
• Organization rules & regulation
• Status relation
• Complexity in organization
Barriers in Superiors

9. COMMUNICATION
• Communication is the process of sending and
receiving information among people……
Use of
channel to
transmit
message
Feedback
Noise
Receiver
Sender
Sender
Receiver

10. COMMUNICATION CODE SCHEME

11. Communication Involves three
components
• Verbal Messages – the words we choose
• Paraverbal Messages – How we say the words
• Nonverbal Messages – Our body language
These three components are used to
• Send clear, Concise message
• Receive and Correctly understand messages
send to us

12. SENDING MESSAGES
• Effective Verbal
Messages
• Are brief, succinct, and
organized
• Are free of jargon
• Do not create resistance
in the listener

13. Nonverbal Messages
• Nonverbal messages are the primary way that
we communicate emotions
• Facial Expression
• Postures and Gestures

14. Paraverbal Messages
• Paraverbal communication refers to the
message that we transmit through the tone,
pitch, and pacing of our voices.
“I didn’t SAY you were stupid.”
“I didn’t say YOU were stupid.”
“I didn’t say you were STUPID.”

15. What makes a good communicator

16. Tips of good communication skills
• Technique, attitude,
talent
• Maintain eye contact
with the audience
• Body awareness
• Gesture and
Expressions
• Convey one’s thoughts
• Practice effective
communication skills

17. EFFECTIVE COMMUNICATION
It is two way
It involves active listening
It reflects the accountability of speaker and
listener
It utilizes feedback
It is free of stress
It is clear