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1. EFFECTIVE LISTENING

2. LISTENING
• ‘Every good communication starts with
listening.’
• Listening is the accurate perception of what is
being communicated.
• People who listen are trusted more than those
who grab the talking stick
• Good listeners are perceived as competent
and capable of leadership.

3. Types of listening
• Active
• Passive
• Content listening
• Critical / Evaluative listening
• Empathic listening

4. Listening process
• Receiving
• Interpreting
• Remembering
• Evaluating
• Responding

5. IMPROVING YOUR LISTENING
SKILLS
• Look beyond the speakers style
– Don’t judge the message by the speaker but by
the argument
– Ask yourself what the speaker knows and you
don’t
– Decrease the emotional impact of what is being
said.

6. • Fight distractions
– Close doors
– Turn off radios or televisions
– Move closer to the speaker
– Don’t interrupt
– Hold your rebuttal until you’ve heard the entire
message.

7. • Provide feedback
– Let the speaker know that you are paying
attention.
– Maintaining eye contact
– Offer appropriate facial expressions
– Paraphrase what you’ve heard.
– Keep all the criticism and feedback positive.

8. • Listen actively
– Listen for concepts, ideas and
facts.
– Analyse the key points
– Keep an open mind
– Ask questions that clarify
– Reserve judgement until the
speaker has finished.
– Take meaningful notes that
are brief and to the point.