The document discusses listening and its importance in communication. It defines listening as paying attention to hear what someone says, as opposed to merely hearing sound. Good listening skills involve concentrating on and understanding the information. Effective listening demonstrates interest through feedback and questions. It enhances productivity, improves relationships, avoids conflicts, and improves understanding. Discriminative, pretense, and selective listening are described as well as attentive listening, which fully concentrates on what is said. Tips provided for improving listening include being quiet, removing distractions, not prejudging, and empathizing with the speaker.

2. • Listening is to pay attention to somebody/
something in order to hear it. It is to take
notice or believe that somebody says
“Every Good conversation
start with Good Listening.”
&
• listening skills is the ways to help you Listen
something more effectively

3. • Hearing is simply the
act of perceiving
sound by the ear
• Hearing occurs with or
without your content
• Listening is an action
where you choose to
actively concentrate
on what you hear
• In listening your brain
process the
information into
knowledge

4. • An attentive listener simulates better speaking
by the speaker
• A good listener learns more than an ordinary
listener.
• A good listener learn to detect prejudices,
assumptions and attitudes.
• Communication is not complete without
effective listening

5. • Discriminative Listening
• Pretense Listening
• Selective Listening
• Attentive/Active Listening

6. It involves Identifying
the difference between various sounds. It also
enables one to differentiate between familiar
and unfamiliar Language.
It involves more than
listening means pretending through facial
expressions that one is listening when actually
on is not,

7. It involves selecting the
desired part the message and ignoring the
undesired part of the message.
It is a communication technique
used in counseling, training and conflict
resolution. It requires that the listening fully
concentrate, understand, respond and then
remember what is being said.

8. • Effective / Active listening is actively absorbing the
information given to you by the speaker, showing
that you are interested.
It can also include providing the speaker with the
feedback, by asking relevant questions so the
speaker knows the message is received.

10. Enhance Productivity
Improve Relations
Avoids Conflict
Improves Understanding
Improves Negation Skills
Helps You Stand Out
People Will Appreciate it

11. 1. Faking Attention
2. Listening Only for facts
3. Avoiding Difficult &
Understanding material

12. • L - Look interested get interested
• I - Involve yourself by responding
• S - Stay on target
• T - Test your understanding
• E - Evaluate the message
• N - Neutralize your feelings

13. • Listening is a mental activity
• It improves by consciousness and concentration .
• It is a skill as it can be improved by experience.
• Non-verbal communication also help in listening.
• Listening stimulates speaking.
• Listening involves paying close attention to the
sounds that come in way of communication

16. • Be Quiet
• Stop too much thinking
• Remove Distractions
• Do not let your mind
wander
• Do not prejudge
• Be patient
• Empathize with the
speaker