7. effective listening
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Effective listening involves accurately perceiving what is being communicated and involves different types of listening like content, critical, and empathic listening. The listening process includes receiving, interpreting, remembering, evaluating, and responding to messages. Some ways to improve listening skills are to look beyond the speaker's style, fight distractions, provide feedback to the speaker, and listen actively by focusing on key points and concepts while keeping an open mind.
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The document discusses effective communication and listening skills in the workplace. It defines the difference between hearing and listening, with listening being an active mental process. It outlines five common reasons why people don't listen well, including that listening is hard work. The document provides nine steps for effective listening, such as maintaining eye contact, being attentive yet relaxed, keeping an open mind, and asking clarifying questions. It also discusses the importance of non-verbal communication like nodding and acknowledging what the speaker is saying without judgment.
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This document discusses the importance of listening skills. It begins by explaining that listening is the most used communication skill, taking up 45% of our time, but it is the least taught. It then identifies why listening skills are important for employability. The document outlines common barriers to effective listening and bad listening habits. It describes different types of listening including active listening and reflective listening. It provides tips for effective listening such as avoiding distractions, being open-minded, and paraphrasing. Finally, it emphasizes that listening requires mental effort and involves more than just hearing.
The Art of Listening
This document discusses the importance of listening skills. It begins by explaining that listening is the most used communication skill, taking up 45% of our time, but it is the least taught. It then identifies why listening skills are important for employability. The document outlines common barriers to effective listening and bad listening habits. It describes different types of listening including active listening and reflective listening. It provides tips for effective listening such as avoiding distractions, being open-minded, and paraphrasing. Finally, it emphasizes that listening requires mental effort and involves more than just hearing.
2 130923141752-phpapp02
This document discusses the importance of listening skills. It begins by explaining that listening is the most used communication skill, taking up 45% of our time, but it is the least taught. It then identifies why listening skills are important for employability. The document outlines common barriers to effective listening and bad listening habits. It describes different types of listening including active listening and reflective listening. It provides tips for effective listening such as avoiding distractions, being open-minded, and paraphrasing. Finally, it emphasizes that listening requires mental effort and involves more than just hearing.
Listening skill
Listening is the most important communication skill but is rarely developed. It requires active attention to understand and interpret messages rather than just passively hearing words. There are different types of listening including active listening, where the listener restates and verifies their understanding, and competitive listening, where the goal is promoting one's own views rather than understanding others. Barriers to effective listening include physical and psychological distractions as well as habits like lack of interest or prejudice. Developing listening skills can improve relationships and job performance.
Listening
The document discusses effective listening and note taking techniques. It defines listening as actively paying attention to understand what is heard, while hearing is a more passive process of sounds reaching the ears. Good listening involves concentrating, understanding different perspectives, and providing feedback through responses. Barriers to effective listening include mental distractions, lack of focus on the message, making premature judgments, and filtering information.
listening skills final
1) Listening takes more time and effort than other forms of communication such as reading, writing, and speaking, accounting for 45% of people's communication time on average.
2) Listening requires active mental processing to understand rather than just passive hearing, and most people are inefficient listeners due to lack of training.
3) Good listening skills build stronger relationships, promote understanding between people, reduce stress and conflict, and lead to learning. Regular practice of active listening techniques like maintaining eye contact and avoiding judgement can improve listening ability.
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Lsrw listening song lyrics lyrics in college call you later today or tomorrow...
Lsrw listening song lyrics lyrics in college call you later today or tomorrow...
LISTENING SKILLS OF ESSENTIALS OF COMMUNICATION.pdf
LISTENING SKILLS OF ESSENTIALS OF COMMUNICATION.pdf
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8.ethical issues in communication
This document discusses ethical issues in communication. It defines ethics as the science of character and right versus wrong conduct. The objective of ethics is to establish moral standards and behavioral norms. Business ethics concentrates on applying general moral principles to business activities to resolve moral issues that arise. Ethical communication involves conveying all relevant and accurate information without manipulating, discriminating against, or exaggerating language. Examples of unethical communication include plagiarism, selective misquoting, misrepresenting numbers, and distorting visuals. Ethical communication maintains conveying the point without offending the audience, maintaining relationships, avoiding withholding crucial information, and ensuring accuracy.
5.formal informal comm channels
This document discusses formal and informal communication in organizations. Formal communication involves sharing official information through prescribed channels like downward communication from upper management to subordinates, upward communication from subordinates to upper levels, and horizontal communication between peers. It can occur through memos, reports, meetings and other structured modes. Informal communication, or the grapevine, is unplanned communication based on personal relationships that deviates from formal channels. It typically involves gossip and chatting between employees in informal networks that take the form of chains, clusters, or random probability patterns.
4. non verbal communication
This document discusses non-verbal communication and its importance, accounting for over 50% of communication. It defines non-verbal communication as symbolic behaviors beyond words that convey messages. Some key forms discussed include body language, proxemics, chronemics, sign language, and paralanguage. Specifically, it outlines different types of gestures, facial expressions, eye contact, postures, handshakes, and how variations in volume, pitch, pacing and pauses in speech can influence meaning.
3.verbal and non verbal communication
The document discusses different forms of verbal communication, including oral and written communication. It provides details on the key elements, methods, parts, merits and limitations of oral communication, such as face-to-face conversations and presentations. It also examines features, methods, purposes, writing processes, merits and limitations of written communication through examples like letters, reports and notices. The document aims to explain both oral and written communication and how they differ in their approaches and impacts.
2.barriers in communication
Barriers in communication can disrupt the clarity and effectiveness of messages. There are several types of barriers including semantic barriers due to misunderstood words or technical jargon, organizational barriers from issues like status relationships or complex structures, and psycho-social barriers from selective perception or inattention. Cultural barriers can also occur from differences in norms between cultures. Physical barriers relate to environmental issues or defects in the communication medium. Overcoming barriers requires senders to consider their audience and ensure clarity, while receivers need to actively listen and ask questions for clarification.
1.communication
Communication is the process of passing information from one person to another. It involves a sender encoding a message and transmitting it through a medium to a receiver who decodes and provides feedback. The communication process has two main phases - transmission where information is shared, and feedback to ensure common understanding. Effective communication is important for organizations as it enables coordination, cooperation, decision-making, leadership and productivity.
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7. effective listening
- 2. LISTENING • ‘Every good communication starts with listening.’ • Listening is the accurate perception of what is being communicated. • People who listen are trusted more than those who grab the talking stick • Good listeners are perceived as competent and capable of leadership.
- 3. Types of listening • Content listening • Critical listening • Empathic listening
- 4. Listening process • Receiving • Interpreting • Remembering • Evaluating • Responding
- 5. IMPROVING YOUR LISTENING SKILLS • Look beyond the speakers style – Don’t judge the message by the speaker but by the argument – Ask yourself what the speaker knows and you don’t – Decrease the emotional impact of what is being said.
- 6. • Fight distractions – Close doors – Turn off radios or televisions – Move closer to the speaker – Don’t interrupt – Hold your rebuttal until you’ve heard the entire message.
- 7. • Provide feedback – Let the speaker know that you are paying attention. – Maintaining eye contact – Offer appropriate facial expressions – Paraphrase what you’ve heard. – Keep all the criticism and feedback positive.
- 8. • Listen actively – Listen for concepts, ideas and facts. – Analyse the key points – Keep an open mind – Ask questions that clarify – Reserve judgement until the speaker has finished. – Take meaningful notes that are brief and to the point.