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Chapter 5 Nonverbal Communication
- 1. Nonverbal Communication We speak onlywith our mouths, but we communicate with our whole bodies.
- 2. 80% of Communicationis Nonverbal Gestures Body Position Facial Expressions Tone of Voice
- 3. Why is itimportant to understand body language? See how people react to us and our ideas You can control nervous habits and negative signals. People respond and remember more of what they see than hear.
- 4. What is PositiveBody Language? Relaxed posture Relaxed arms Good eye contact Nodding agreement Smiling at humor Leaning closer Using gestures
- 5. What is NegativeBody Language? Body tension Arms folded Speaking hand to mouth Fidgeting Yawning
- 6. Interpreting Nonverbal Messages Don't justlook - see Consider person's normal physical behavior Look for clusters of signals, not just one
- 7. Facial Expressions Six emotionsare the foundation Surprise Fear Anger Disgust Happiness Sadness
- 8. Facial Expressions Different Facial Areasfor different emotions Disgust - nose, cheek, mouth Sadness - brows and forehead Happiness - cheeks and mouth Fear - eyes and eyelids
- 9. Tone of Voice Thepitch and timbre (distinctive tone) show the true feelings “Oh” can mean… "You surprised me." "I made a mistake." "You're a pain in the neck!" "You made me so happy!" "I'm bored." "I'm fascinated." "I don't understand."
- 10. How to TellLying Decreased hand activity Concerned subconsciously, hands will give you away Hide them, sit on them, clasp them together Increased Facial touching Earlobe pull Hand on brow Mouth cover Lip Press Hair Groom Stiff and rigid posture Increased body shifting
- 11. Multicultural Messages What means“Hook ‘em Horns” in Texas, means… Italy - insult Brazil - good luck Hindus - cow In business, body language wins out over verbal communication. Frame of reference is important in understanding symbols.
- 12. Greetings are different aroundthe world Latinos hug Japanese bow French kiss both cheeks English & Americans shake hands Romans clasped forearms Arab citizens say “Salaam” Eskimos slap hands on heads or shoulders Maoris rub noses Polynesians embrace each other and rub backs
- 13. How Countries Feel AboutDistance Enjoy Touching Middle East Latin America Italy Greece Russia Don't Like Touching Japan U.S. and Canada England Australia Middle Ground France China Ireland India
- 14. Women vs. Men Womenrespond to touch differently than men Nurse's touch Women- blood pressure down Men- blood pressure up
- 15. Types of Space Personal 1-1/2to 4 feet Social 4 to 12 feet Intimate Under 18 inches Public Over 12 feet Confidential Exchanges Conversations with friends & colleagues Social & Business Exchanges Public Spaces like Shopping Malls
- 16. Nonverbal Communication in theWorkplace "We talk with our vocal chords, but we communicate with our facial expressions, our tone of voice, our whole body,” Psychologist Paul Ekman
- 17. Steps to a ProfessionalPersonality To be successful, you have to look successful. Have confident posture- shoulders erect (it shows interest) Don't smile constantly Cocking your head suggests hesitation Touching your face makes you look nervous Be the first to interact Keep body position open Be in command when seated Forearms on the table Don't slouch or jiggle your foot Work on your handshake Maintain good eye contact
- 18. Recalling the Facts Whattype of communication can you only get in face-to-face meetings? Which are you likely to believe–what you see or hear? Is body language the same worldwide? How does space define the type of communication? What type of nonverbal communication is the most easily controlled? How can you tell when someone is lying? Are you always aware of your body language? Should you always smile in business situations? Look Back on Page 136 of textbook
- 19. Vocabulary Nonverbal message Body language Toneof voice Gesture Personal space Intimate distance Personal distance Social distance Eye contact List on Page 113 of textbook