This document discusses techniques for effectively engaging users and managers in IT projects. It argues that involving stakeholders is important for project success as human factors strongly impact software development. Specific techniques are presented for each project stage, including establishing a working group to build requirements, using early demos and prototypes to involve users in procurement and implementation, and training managers to facilitate rollout. The document emphasizes informal communication, understanding stakeholder needs, and allowing time for learning and adaptation.
Lucy Nelson provides an overview of her experience, of adopting Enterprise Architect at UCLan.
Presented at the second JISC Emerging Practices workshop (2012/07/03).
http://emergingpractices.jiscinvolve.org/wp/doing-ea-workshop-2/
Embedded DA vs Consultative DA: Audience WorkshopSmartOrg
At DAAG 2014, in the Ubiquitous DA: Embedded DA session on Mar 27, 2014 at Boston, David Matheson facilitated an audience workshop to reflect on the differences between Embedded DA and Consultative DA. The first four slides are a summary of speaker talks in that session, while the rest are the result of audience contributions. The original flipchart photos are also included.
Lucy Nelson provides an overview of her experience, of adopting Enterprise Architect at UCLan.
Presented at the second JISC Emerging Practices workshop (2012/07/03).
http://emergingpractices.jiscinvolve.org/wp/doing-ea-workshop-2/
Embedded DA vs Consultative DA: Audience WorkshopSmartOrg
At DAAG 2014, in the Ubiquitous DA: Embedded DA session on Mar 27, 2014 at Boston, David Matheson facilitated an audience workshop to reflect on the differences between Embedded DA and Consultative DA. The first four slides are a summary of speaker talks in that session, while the rest are the result of audience contributions. The original flipchart photos are also included.
Achieving Success with Your Cloud ERP ImplementationCasey Cramer
Moving Enterprise Applications to the cloud is a common theme in higher education these days and many organizations already have multiple applications in the cloud environment. But moving large parts of your ERP to the cloud presents new and unique challenges, risks and opportunities. Check out this presentation deck that was presented at a Higher Education User Group (HEUG) regional conference to learn how we have helped higher education leaders through the process of moving to the cloud.
Lisa Hodges of Cornerstone Service Management explains how PRINCE2 – the most widely adopted project management approach in the world – offers a proven, practical approach to organizing, managing, and executing ITIL process improvement projects.
Managing the Risk of Knowledge Loss Due to Workforce AttritionSIKM
Retaining and leveraging the critical and relevant knowledge of the government workforce - Presented on the 16-Jun-09 SIKM Leaders Community monthly call by Bill Kaplan, Chief Knowledge Officer, Acquisition Solutions
June 15, 2010 discussion with the SI KM Leaders about the Knowledge Jam process - a facilitated, conversation-based process for getting out hidden knowledge and putting it to work. (This presentation is best seen in "build" using powerpoint.)
This is a capability introduction document for Continuous Improvement and Innovation By Alan Cay Culler and Richard W. Taylor of the Results-Alliance LLC
Workshops with subject matter experts to elicit insights for the discovery phase or requirements for a new solution should follow a disciplined approach described in this slide deck.
Presenation "How to drive a DWP Change Initiative that really changes something" given at ValueIntranet's Belgian Intranet & Digital Workplace Group on 12.09.2019
Paul Bamforth, UK Country Manager, Projectplace, presented a webinar on 7th October addressing how organisations can use digital technologies to increase collaborative working. He focussed on Lean and Agile methodologies.
Richard Moulds discussed business IT strategies. How to lead multi functional teams and sevarl case studies within the public and particular healthcare sector were used.
Achieving Success with Your Cloud ERP ImplementationCasey Cramer
Moving Enterprise Applications to the cloud is a common theme in higher education these days and many organizations already have multiple applications in the cloud environment. But moving large parts of your ERP to the cloud presents new and unique challenges, risks and opportunities. Check out this presentation deck that was presented at a Higher Education User Group (HEUG) regional conference to learn how we have helped higher education leaders through the process of moving to the cloud.
Lisa Hodges of Cornerstone Service Management explains how PRINCE2 – the most widely adopted project management approach in the world – offers a proven, practical approach to organizing, managing, and executing ITIL process improvement projects.
Managing the Risk of Knowledge Loss Due to Workforce AttritionSIKM
Retaining and leveraging the critical and relevant knowledge of the government workforce - Presented on the 16-Jun-09 SIKM Leaders Community monthly call by Bill Kaplan, Chief Knowledge Officer, Acquisition Solutions
June 15, 2010 discussion with the SI KM Leaders about the Knowledge Jam process - a facilitated, conversation-based process for getting out hidden knowledge and putting it to work. (This presentation is best seen in "build" using powerpoint.)
This is a capability introduction document for Continuous Improvement and Innovation By Alan Cay Culler and Richard W. Taylor of the Results-Alliance LLC
Workshops with subject matter experts to elicit insights for the discovery phase or requirements for a new solution should follow a disciplined approach described in this slide deck.
Presenation "How to drive a DWP Change Initiative that really changes something" given at ValueIntranet's Belgian Intranet & Digital Workplace Group on 12.09.2019
Paul Bamforth, UK Country Manager, Projectplace, presented a webinar on 7th October addressing how organisations can use digital technologies to increase collaborative working. He focussed on Lean and Agile methodologies.
Richard Moulds discussed business IT strategies. How to lead multi functional teams and sevarl case studies within the public and particular healthcare sector were used.
Mergers and Collaborations - Philip Kirkpatrick and Tina WindersCFG
Practical guidance on mergers and collaborative working arrangements.
A presentation by Philip Kirkpatrick from Bates Wells and Braithwaite and Tina Winders from the Development Trusts Association at the CFDG Annual Conference 12th May 2011
What are the savings when nearshoring BI services?Wouter Mertens
This doc shows the true cost of a BI professional e.g. in Belgium and the potential savings that can be harvested when doing the same in a nearshoring mode.
This presentation was provided by Bill Trippe of Publishing Technology Partners, during the NISO event "Project Management for the Information Community: Managing and Communicating the Process, Session Six," held on Friday, March 29, 2019.
Knowledge Management in Healthcare AnalyticsGregory Nelson
The promise of actionable analytics in healthcare poses an inherent challenge as we seek to accelerate the time it takes to go from question to insight to action. The velocity of change, the demand for bigger data, the allure of advanced algorithms, the need for deeper insights, and the cost of inaction make knowledge capture and reuse an all too allusive goal.
In an evolving environment, healthcare organizations need to find ways to make greater use of prior investments in analytics products by reusing the commonalities of proven designs, metadata, business rules, captured learnings, and collaborative insights and applying them to future analytics products. By doing so in a strategic manner, they will be able to create rapid and efficient analytics processes and better manage time to value and reuse.
In this presentation, authors from two very different health systems with two very different patient populations will share their perspectives of the value of knowledge management and discuss the role of analytics in driving towards a learning health system. The authors will highlight opportunities and challenges using examples across clinical, financial, and operational domains.
Lean Thinking is a management philosophy based on the Toyota Production System (TPS). With Lean Thinking, you will be able to enhance value for your customers by improving service delivery and eliminating waste. Simply put, by becoming a Lean organization, you will be able to improve personal effectiveness, increase productivity and create greater customer value with less resources.
This training presentation is especially tailored for service industries. By teaching this presentation to managers and employees, they will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.
LEARNING OBJECTIVES
1. Understand the principles and key concepts of Lean
2. Acquire knowledge on the key Lean methods and tools and their applications to improve personal effectiveness, value creation and waste elimination
3. Identify ways to develop “Kaizen eyes” to look for improvement opportunities
4. Describe the various Lean roles
CONTENTS
1. Introduction to Lean Thinking
2. Key Concepts of Lean Thinking
3. Overview of Lean Methods & Tools
4. Ways to develop "Kaizen Eyes"
5. Lean Roles
6. Sustaining a Lean Culture
To download this complete presentation, please visit: http://www.oeconsulting.com.sg
Creating Value Through Digital Enterprise Transformation
Originally presented to XPX, CT Chapter. We look at what it takes to create value and reduce risk using digital enterprise transformation to improve your business processes, technology, and talent foundations.
Topics covered include building a roadmap, process improvement, systems improvement including ERP, CRM, BI/Analytics, and eCommerce, how to build a global organization, and how to build a professional management team.
This talk was presented at the 6th Annual Global Big Data Conference in Santa Clara, California on August 29, 2018.
Michael Slinn has performed technical due diligence for investors since the mid 1980s. In this 40-minute presentation he explains how he evaluates blockchain-related technology companies. See https://www.mslinn.com/blog/2018/08/29/evaluating-blockchain-companies.html
Let’s take a look at IT agility—with a fresh perspective: through the eyes of a relatively new Java developer. This session dives into how companies are staying competitive by increasing their agility. You may be familiar with traditional SDLC methodology and how many firms are replacing a more rigid/monolithic approach with agile and related iterative methodologies: Scrum, XP, prototyping. An organization can’t just complete a checklist and be “agile.” Some key elements are nonnegotiable; core values and results must be the primary goals. The road to those goals must be adapted to each organization’s own model and culture. Whether you’re a longtime professional, have just joined the field, or are looking for something new, this session may give you thought-provoking perspectives.
Eniram - Feedback From 50 Vessel Operators on Digitalizing Their Business - J...Kevin Humphreys
What have vessel operators who are satisfied with digitalization efforts done differently? Where do most vessel operators fail in digital technology effort? Jan Wilhelmsson, Vice President of Commercial Shipping, Eniram - Wartsila, presents an industry overview of how to be successful in digitalization in the marine industry.
Fundamentals of Project Management for non project managers and beginners , a very simplified version for those who don't have any Project Management background. Please give feedback if any to upgrade future presentations
Learn the critical components for successful data governance to support business analytics. We discuss the importance of data governance, warning signs that might suggest you need to improve it and how to implement it while staying nimble. View this on-demand webinar: https://senturus.com/resources/why-bother-with-data-governance/
Senturus offers a full spectrum of services in business intelligence and training on Power BI, Tableau and Cognos. Our resource library has hundreds of free live and recorded webinars, blog posts, demos and unbiased product reviews available on our website at: http://www.senturus.com/senturus-resources/.
Presentation from Henry Stewart NY in May of 2013. Discussion about planning and techniques for the program management phase of a digital asset management (DAM) implementation. Presented by John Florance and Arsalan Siddiqui.
DITA - What is it good for? (J Gollner 2015)Joe Gollner
A presentation delivered on April 20, 2015 in Chicago at the annual Content Management Strategies / DITA North America conference. It presents tactics and tools for presenting DITA, and its business benefits, to executive management.
You might have heard of Lean – Toyota & Boeing are among the best exponents of Lean thinking, but it’s used by almost all of the top 1000 blue chip companies to drive effectiveness. Simplistically, Lean involves studying all of the activities carried out during delivery of a product or service, improving those that add value and eliminating those that don’t. By identifying discontinuities and poorly coordinated or unproductive activities throughout the delivery team and supply chain Lean can eliminate waste and improve value.
Lean Project Management is the theme of the March 16 Norfolk Branch event to be held at the Norfolk Record Office. Here two experienced Lean Practitioners; Stephen Pearson and David Butcher, will provide you with an insight as to how Lean can help your own business and will give you some tools and ideas that can be used immediately to make a difference in your own organisation.
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...beulahfernandes8
The financial landscape in India has witnessed a significant development with the recent collaboration between Poonawalla Fincorp and IndusInd Bank.
The launch of the co-branded credit card, the IndusInd Bank Poonawalla Fincorp eLITE RuPay Platinum Credit Card, marks a major milestone for both entities.
This strategic move aims to redefine and elevate the banking experience for customers.
Introduction to Indian Financial System ()Avanish Goel
The financial system of a country is an important tool for economic development of the country, as it helps in creation of wealth by linking savings with investments.
It facilitates the flow of funds form the households (savers) to business firms (investors) to aid in wealth creation and development of both the parties
How to get verified on Coinbase Account?_.docxBuy bitget
t's important to note that buying verified Coinbase accounts is not recommended and may violate Coinbase's terms of service. Instead of searching to "buy verified Coinbase accounts," follow the proper steps to verify your own account to ensure compliance and security.
Even tho Pi network is not listed on any exchange yet.
Buying/Selling or investing in pi network coins is highly possible through the help of vendors. You can buy from vendors[ buy directly from the pi network miners and resell it]. I will leave the telegram contact of my personal vendor.
@Pi_vendor_247
Poonawalla Fincorp and IndusInd Bank Introduce New Co-Branded Credit Cardnickysharmasucks
The unveiling of the IndusInd Bank Poonawalla Fincorp eLITE RuPay Platinum Credit Card marks a notable milestone in the Indian financial landscape, showcasing a successful partnership between two leading institutions, Poonawalla Fincorp and IndusInd Bank. This co-branded credit card not only offers users a plethora of benefits but also reflects a commitment to innovation and adaptation. With a focus on providing value-driven and customer-centric solutions, this launch represents more than just a new product—it signifies a step towards redefining the banking experience for millions. Promising convenience, rewards, and a touch of luxury in everyday financial transactions, this collaboration aims to cater to the evolving needs of customers and set new standards in the industry.
how to swap pi coins to foreign currency withdrawable.DOT TECH
As of my last update, Pi is still in the testing phase and is not tradable on any exchanges.
However, Pi Network has announced plans to launch its Testnet and Mainnet in the future, which may include listing Pi on exchanges.
The current method for selling pi coins involves exchanging them with a pi vendor who purchases pi coins for investment reasons.
If you want to sell your pi coins, reach out to a pi vendor and sell them to anyone looking to sell pi coins from any country around the globe.
Below is the contact information for my personal pi vendor.
Telegram: @Pi_vendor_247
USDA Loans in California: A Comprehensive Overview.pptxmarketing367770
USDA Loans in California: A Comprehensive Overview
If you're dreaming of owning a home in California's rural or suburban areas, a USDA loan might be the perfect solution. The U.S. Department of Agriculture (USDA) offers these loans to help low-to-moderate-income individuals and families achieve homeownership.
Key Features of USDA Loans:
Zero Down Payment: USDA loans require no down payment, making homeownership more accessible.
Competitive Interest Rates: These loans often come with lower interest rates compared to conventional loans.
Flexible Credit Requirements: USDA loans have more lenient credit score requirements, helping those with less-than-perfect credit.
Guaranteed Loan Program: The USDA guarantees a portion of the loan, reducing risk for lenders and expanding borrowing options.
Eligibility Criteria:
Location: The property must be located in a USDA-designated rural or suburban area. Many areas in California qualify.
Income Limits: Applicants must meet income guidelines, which vary by region and household size.
Primary Residence: The home must be used as the borrower's primary residence.
Application Process:
Find a USDA-Approved Lender: Not all lenders offer USDA loans, so it's essential to choose one approved by the USDA.
Pre-Qualification: Determine your eligibility and the amount you can borrow.
Property Search: Look for properties in eligible rural or suburban areas.
Loan Application: Submit your application, including financial and personal information.
Processing and Approval: The lender and USDA will review your application. If approved, you can proceed to closing.
USDA loans are an excellent option for those looking to buy a home in California's rural and suburban areas. With no down payment and flexible requirements, these loans make homeownership more attainable for many families. Explore your eligibility today and take the first step toward owning your dream home.
If you are looking for a pi coin investor. Then look no further because I have the right one he is a pi vendor (he buy and resell to whales in China). I met him on a crypto conference and ever since I and my friends have sold more than 10k pi coins to him And he bought all and still want more. I will drop his telegram handle below just send him a message.
@Pi_vendor_247
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
where can I find a legit pi merchant onlineDOT TECH
Yes. This is very easy what you need is a recommendation from someone who has successfully traded pi coins before with a merchant.
Who is a pi merchant?
A pi merchant is someone who buys pi network coins and resell them to Investors looking forward to hold thousands of pi coins before the open mainnet.
I will leave the telegram contact of my personal pi merchant to trade with
@Pi_vendor_247
Currently pi network is not tradable on binance or any other exchange because we are still in the enclosed mainnet.
Right now the only way to sell pi coins is by trading with a verified merchant.
What is a pi merchant?
A pi merchant is someone verified by pi network team and allowed to barter pi coins for goods and services.
Since pi network is not doing any pre-sale The only way exchanges like binance/huobi or crypto whales can get pi is by buying from miners. And a merchant stands in between the exchanges and the miners.
I will leave the telegram contact of my personal pi merchant. I and my friends has traded more than 6000pi coins successfully
Tele-gram
@Pi_vendor_247
3B - How to effectively engage users and managers in IT projects - Richard Collings
1. How to effectively engage users and
managers in IT projects
Richard Collings
Independent IT Consultant
“Helping people, technology and organisations work together”
2. Agenda
• Introductions
• Why involving users and managers is
important
• Some general observations, principles
and tools
• Some specific techniques for each stage
of a project
4. Your background
1. Executive team/Trustee?
2. IT Management?
3. Project manager?
4. IT Practitioner?
5. Business manager/user?
6. Some or all of the above?
7. Other?
5. Your approach
1. Traditional/plan driven/PRINCE 2 (and
not going to change)
2. As for 1 but interested in agile
3. Hybrid
4. Wholly agile (Scrum, DSDM, etc)
5. Other/not sure
6. My background
• Practitioner consultant (with some sales)
• 20 years as an independent working in
not for profit sector
• „Soup to nuts‟, complex, multi-
stakeholder projects
• Mainly large (multi-year) but some small
• Work at interface between business and
IT
• Use multiple methodologies
• Sceptic
7. Example projects
Project size
Rural Payments Agency
Grant
management
C&C
system
Supporters/ Service Multiple Multiple Departmental Single
Public Users/ partners/ departments/ stakeholder
Members mergers regions
Refugee Councils Case
Management
Web site Web site
10. Some evidence
But not a lot! Good „clinical‟ evidence is
hard to come by:
„…we need considerably more empirical studies of practice. We
simply don‟t have enough information about the actuality of
practice to be certain that our research efforts are
addressing the significant problems of a practice oriented
discipline‟
Robinson, H. (2001). "Reflecting on research and practice." IEEE Software,
Jan/Feb 2001, 18(1): 112-111
11. Why IT Projects are difficult
„Human and social factors have a very strong impact on the
success of software development endeavours and the
resulting system. Surprisingly, much of software engineering
research in the last decade is technical, quantitative and
deemphasizes the people aspect‟
John, M., Maurer, F. and Bjomar, T. (2005). Human and Social Factors of
Software Engineering - Workshop Summary. Proceedings of the International
Conference of Software Engineering, St Louis, Missouri, USA.
<IT Projects> are conducted today in complex environments.
<They> occur in a fragile matrix of applications, users,
business demands, laws, internal politics, budgets and
organisational dependencies that change constantly„
Standish Group CHAOS report (1998)
12. Factors affecting success
Success factor Influence
User involvement 20 points
Executive Support 15 points
Clear Business Objectives 15 points
Experienced Project Manager 15 points
Small milestones 15 points
Firm basic requirements 5 points
Competent staff 5 points
Ownership 5 points
Other 5 points
Standish Group CHAOS report (1998). Survey of 23,000 firms
13. Why involve senior managers?
• Generate or „buy into‟ the vision
• Getting the right decisions made
• Deliver the „something magic‟
• Commit the resources
• Knock heads together
• Ask the difficult questions; solve the
difficult problems
14. Case study: RPA
“There has been a lack of senior
management ownership of the scheme in
the Agency and DEFRA” NAO 2009
• Poor senior decision making
• Total cost: £350m (cf original est:
£75.8m)
• 100 contractors @ £200k pa to maintain
• Avg cost per grant: £1743 (cf Scotland
£285)
15. Why involve middle/team
managers?
• Understand existing systems (but ….)
• May have the vision how the new system
will deliver improvements
• Responsible for delivering the changes
needed
• Their attitude will affect the attitude of the
teams
• Monitor/QA use of system by their teams
• Use data from the system
• Can steer senior management (sometimes)
16. Why involve front line users
• Often have best understanding of
existing system/ways of working
• Have a lot of knowledge in their heads
• Understand the variations that can occur
• Will be the main users of the new
system
• Their attitude will have a dramatic effect
on success or failure
• „Word travels fast‟
17. Why involve Service users
Case study: Stockport SEN Transport
Using Vanguard „Check‟ Method (not from my own practice)
19. Introduction
• Implementing IT systems that work and
that users like is not easy
• There is no silver bullet
• Need to choose the right tools for the
particular situation
• Going to look at
• A couple of different views
• What I found works
• A useful resource
• Some health warnings
21. One approach:
„Outside-in‟ Software Development:
Outside-in Software Development A Practical Approach to
Building Successful Stakeholder-Based Products Carl Kessler
& John Sweitzer
22. People:
• Learn as the project proceeds
• Managers/Business Users
• Implementers
ie: your current project is the best source of
learning
• Are more flexible if they feel that they
have been understood
• Things become easier if people trust you
• Are not always right
• How to deal with this
24. People: conclusions
• Need to understand each key
stakeholder
• „Test the water‟
• One to one sessions/chats are a key
part of the process
25. Other bits and pieces
• Managers often don‟t have a full picture
• People tell you what they think they
should tell you
• It‟s the variations that cause the
problems
• „Backs of envelopes‟ are useful
• Make decisions „at the last responsible
moment‟
• High bandwidth/informal communication
is critical (Grant management project)
26. Health warnings
The following can be bad for your project
health:
• Sign offs
• Methodologies
• Shared service
• Product owner/single business user
• People who want things to be simple
29. Governance
• PRINCE2 is sound base provided
• Procedure does not supplant common sense
• Supplemented by
• Informal one to ones
• A culture which encourages early surfacing
of issues
30. Planning/budgeting
• Budget to backfill key managers/front
line staff
• Allow for travel/face to face work/
collocation/embedding project in
operational areas
• Provide for piloting and refactoring
31. Involving managers/users
• Set up working group
• „Diagonal slice‟ through organisation
• Meets 2-3 times/week plus homework
and on-site work
• Choose managers/users:
• Reasonably structured thinkers
• Understand the work
• Good people skills
• Plus Reference Group (for the
„challenging‟)
32. Requirements stage
Aim
• Build requirements
• Build understanding of other stakeholders
• Build understanding of requirements
Techniques
• „Ethnographic‟ investigation
• Follow the work
• Use Cases (vs User Stories vs BPM)
• Generic models
• Help stakeholders build understanding
33. Procurement
• Early demos of different options
• Site visits by suppliers
• Managing „love affairs‟
• Get suppliers to work with you to build
your scenarios
34. Implementation/testing
• „Mockups‟ do work – particularly with
scenarios
• Aim for early and frequent release of
software (don‟t be too scared)
• Hands on testing by users and observe
use (not „Show & Tell‟)
• „Rocket Surgery Made Easy‟ (Steve Krug)
• Manage expectations (there will be
problems)
35. Rollout
• Use your Design/Working Group as
trainers
• Start small – early releases are a
learning opportunity
• Release the „Minimum Viable Product‟
• Allow a learning/evolution period and
then stabilise
• Focus training on managers
37. End result
• Happy users and managers
• Slow „post live‟ rate of change
• Low cost of ownership
• Adaptable systems
• Delivery of business benefit
38. Downsides
• Initial timetable looks longer (but overall
project is often shorter)
• Additional cost (but saves money in
longer term)
• Need to find staff who can backfill