Jon Stevens-Hall
36 SlideShares 1 Clipboard 55 Followers 7 Followings
Personal Information
Organization / Workplace
Deal, Kent United Kingdom
Occupation
Principal Product Manager at BMC Software
Industry
Technology / Software / Internet
Website
medium.com/@jonhall_
About
Principal Product Manager at BMC Software
Contact Details
Tags
itsm devops swarming it asset management itam it service management cynefin knowledge management bmc remedy devopsdays kcs knowledge centered support digital service management digital transformation hybrid cloud software asset management internet of things software as a service site reliability engineering service management tech support intelligent swarming cfgmgmtcamp configuration management knowledge centered service software license management iaitam consumerization it complexity complex adaptive systems srm sre teamwork does18 enterprise support it support servicedesk customer service bmc remedy with smart it smart it chatops ignite iot sits16 services asset management bmc myit remedy sam saws cloud sits14 itil evolving it forrester ace 2012 benchmarking tft14 trust consumerisation business it consumer byod
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Presentations (36)
See all
TFT14: The End of IT's Monopoly on Trust: Vital lessons from the consumer space
9 years ago • 1394 Views
Benchmarking ITAM: Understand and grow your organization's IT Asset Management Maturity (IAITAM ACE 2012, Palm Springs)
9 years ago • 1962 Views
The Evolving Role of IT Asset Management (content from BMC/Forrester Webinar)
9 years ago • 778 Views
ITAM 2015-2020: How new technology will shape the role of the IT Asset Manager
9 years ago • 1678 Views
Jon Hall - SITS14 Presentation. ITSM Lessons from Consumer Champions
9 years ago • 923 Views
Bridging the Gap - the Value of Integrated Asset and Service Management
9 years ago • 1182 Views
BMC Engage - ITAM 2015-2020: The Evolving Role of the IT Asset Manager
8 years ago • 1664 Views
Bridging the Gap - The Value of Integrated Asset and Service Management
8 years ago • 905 Views
IT Trends Set to Shape Software Asset Management (IBSMA SAM Summit June 2015)
8 years ago • 5867 Views
SITS15: Swarming - A radical new way to deliver service
7 years ago • 7653 Views
BMC Engage 2015: Smart IT, MyIT and the Power of the Service Platform
7 years ago • 1457 Views
BMC Engage 2015: IT Asset Management - An essential pillar for the digital enterprise
7 years ago • 5073 Views
Optimizing Service Desk Interactions with Knowledge Management - BMC Engage 2015
7 years ago • 886 Views
Evolving Service for the Digital Workplace
7 years ago • 416 Views
IAITAM ACE 2016, New Orleans - Presentation
7 years ago • 767 Views
How the Internet of Things and 20 billion devices will change your job
7 years ago • 1842 Views
Knowledge Management in BMC Remedy 9.1
6 years ago • 3321 Views
devopsdays Stockholm Ignite talk: Aligning DevOps with Enterprise-scale customer support
6 years ago • 931 Views
Is DevOps Really Changing IT Support?
5 years ago • 1371 Views
Devopsdays Edinburgh 2017 - Ignite talk - Swarming
5 years ago • 1537 Views
BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge Management
5 years ago • 443 Views
Configuration Management Camp 2018: The problem of becoming "3rd line support” (and why Swarming is a better alternative)
5 years ago • 2441 Views
Service Manager Dag, Netherlands 2018: Why we should ditch the 3-tier support model and start Swarming.
5 years ago • 550 Views
Devops In The Enterprise: How Swarming Can Fix The Problem Of Becoming A 3rd-Line Support Team
5 years ago • 463 Views
ITSM, Swarming and Devops
5 years ago • 2011 Views
DevOpsDays Riga - Swarming Presentation
4 years ago • 238 Views
DevOps Enterprise Summit Las Vegas 2018: The Problem of Becoming a 3rd-Line Support Team (& Why Swarming Works better for DevOps!)
4 years ago • 436 Views
Swarming: How a new approach to support can save DevOps teams from 3rd-line ticket hell
4 years ago • 597221 Views
Support at scale in a DevOps world How Swarming and Cynefin can save you from 3rd Line hell
4 years ago • 485 Views
SDI19: Swarming and Devops for ITSM
4 years ago • 228 Views
Likes (5)
See all
Serverless is dead.
Chris Munns • 4 years ago
BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge Management
Jon Stevens-Hall • 5 years ago
How the Internet of Things and 20 billion devices will change your job
Jon Stevens-Hall • 7 years ago
DOES16 London - Benjamin Wootton - Lessons from 50 Enterprise DevOps Transformations
Gene Kim • 6 years ago
IT Trends Set to Shape Software Asset Management (IBSMA SAM Summit June 2015)
Jon Stevens-Hall • 8 years ago
Presentations (36)
See all
TFT14: The End of IT's Monopoly on Trust: Vital lessons from the consumer space
9 years ago • 1394 Views
Benchmarking ITAM: Understand and grow your organization's IT Asset Management Maturity (IAITAM ACE 2012, Palm Springs)
9 years ago • 1962 Views
The Evolving Role of IT Asset Management (content from BMC/Forrester Webinar)
9 years ago • 778 Views
ITAM 2015-2020: How new technology will shape the role of the IT Asset Manager
9 years ago • 1678 Views
Jon Hall - SITS14 Presentation. ITSM Lessons from Consumer Champions
9 years ago • 923 Views
Bridging the Gap - the Value of Integrated Asset and Service Management
9 years ago • 1182 Views
BMC Engage - ITAM 2015-2020: The Evolving Role of the IT Asset Manager
8 years ago • 1664 Views
Bridging the Gap - The Value of Integrated Asset and Service Management
8 years ago • 905 Views
IT Trends Set to Shape Software Asset Management (IBSMA SAM Summit June 2015)
8 years ago • 5867 Views
SITS15: Swarming - A radical new way to deliver service
7 years ago • 7653 Views
BMC Engage 2015: Smart IT, MyIT and the Power of the Service Platform
7 years ago • 1457 Views
BMC Engage 2015: IT Asset Management - An essential pillar for the digital enterprise
7 years ago • 5073 Views
Optimizing Service Desk Interactions with Knowledge Management - BMC Engage 2015
7 years ago • 886 Views
Evolving Service for the Digital Workplace
7 years ago • 416 Views
IAITAM ACE 2016, New Orleans - Presentation
7 years ago • 767 Views
How the Internet of Things and 20 billion devices will change your job
7 years ago • 1842 Views
Knowledge Management in BMC Remedy 9.1
6 years ago • 3321 Views
devopsdays Stockholm Ignite talk: Aligning DevOps with Enterprise-scale customer support
6 years ago • 931 Views
Is DevOps Really Changing IT Support?
5 years ago • 1371 Views
Devopsdays Edinburgh 2017 - Ignite talk - Swarming
5 years ago • 1537 Views
BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge Management
5 years ago • 443 Views
Configuration Management Camp 2018: The problem of becoming "3rd line support” (and why Swarming is a better alternative)
5 years ago • 2441 Views
Service Manager Dag, Netherlands 2018: Why we should ditch the 3-tier support model and start Swarming.
5 years ago • 550 Views
Devops In The Enterprise: How Swarming Can Fix The Problem Of Becoming A 3rd-Line Support Team
5 years ago • 463 Views
ITSM, Swarming and Devops
5 years ago • 2011 Views
DevOpsDays Riga - Swarming Presentation
4 years ago • 238 Views
DevOps Enterprise Summit Las Vegas 2018: The Problem of Becoming a 3rd-Line Support Team (& Why Swarming Works better for DevOps!)
4 years ago • 436 Views
Swarming: How a new approach to support can save DevOps teams from 3rd-line ticket hell
4 years ago • 597221 Views
Support at scale in a DevOps world How Swarming and Cynefin can save you from 3rd Line hell
4 years ago • 485 Views
SDI19: Swarming and Devops for ITSM
4 years ago • 228 Views
Likes (5)
See all
Serverless is dead.
Chris Munns • 4 years ago
BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge Management
Jon Stevens-Hall • 5 years ago
How the Internet of Things and 20 billion devices will change your job
Jon Stevens-Hall • 7 years ago
DOES16 London - Benjamin Wootton - Lessons from 50 Enterprise DevOps Transformations
Gene Kim • 6 years ago
IT Trends Set to Shape Software Asset Management (IBSMA SAM Summit June 2015)
Jon Stevens-Hall • 8 years ago