This document discusses evaluating IT from both the perspective of organizational leadership and IT staff. It presents several models for evaluating IT, including force fields analysis and strategic alignment models. It notes that conventional ROI and "keeping up with competitors" models often do not work for evaluating IT. The document also outlines some indicators that can help evaluate an IT director and department, such as whether they meet with internal and external peers, measure costs and benefits, and utilize third party advice. It suggests organizations assess where their IT currently operates - operationally or strategically - and where they want it to be.