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“
              A powerful global conversation has
              begun. Through the internet, people
              are discovering and inventing new
              ways to share relevant knowledge
              with blinding speed. As a direct
              result, markets are getting smarter –
              and getting smarter faster than most
              companies.

              Levine, Locke, Searls, Weinberger
              quot;The Cluetrain Manifestoquot; (1999)

© Acando AB
Enterprise 2.0 as Innovation
    Improving collaboration and knowledge exchange

                     Oscar Berg, Acando




© Acando AB
Pillow Fight Flash Mob
          Torino, Italy
          .
          © Acando AB
Photo by Carlo Modica, http://www.flickr.com/photos/mokambo/2494249419/
© Acando AB
The rules of traditional media


                A few…         …a publisher…          …to many…


                         …writes            …who
                          for…              sells…




                       …because the publisher owns
                   the production and distribution means




  © Acando AB
The rules of social media

                  Anyone can share anything
                with anyone across the globe…




                            Internet




                    …at almost no cost!
  © Acando AB
Old news: business is about people and conversations


                                             I have
                       I have a need      something to
                                              offer




  © Acando AB
“
              If HP knew what HP knows, we
              would be three times as profitable.

              Lew Platt
              Former CEO of Hewlett-Packard




© Acando AB
The Allen curve (Allen, late 70’ies)


● Exponential drop in communication frequency between engineers as
  the distance between them increases.

● The importance of communication to innovation has been proven many
  times.




   © Acando AB
The strength of weak ties (Granovetter, 1973)


● Strong ties are relationships
  between people who work, live or     We both know
  play together                            this


● Lead to redundancy in ideas
  since members tend to think alike




    © Acando AB
The strength of weak ties (Granovetter, 1973)


● Weak ties are relationships
  between members of different          I know   New     I know
                                        this     idea!      that
  groups

● Lead to a diversity of ideas as
  they tie together separate modes of
  thought




    © Acando AB
Organisations need to get better at collaborating



                    Your organisation
 Globalisation &
                                               Ignorance
 Specialisation


 Consumerisation
                                                Behavior
      of IT


  ”The Google
  Generation”                                       Power


  Democratisation
 of communication                               Legacy




  © Acando AB
“
              Enterprise 2.0 is the use of emergent
              social software platforms within
              companies, or between companies
              and their partners or customers.

              Andrew McAfee
              Associate Professor, Harvard Business School




© Acando AB
Enterprise 2.0 is already happening in your business




  © Acando AB
We adopt social software because they empower us


           Fits my                    Different tools for
           work-style                 different needs




       Universally                          Informal &
       accessible                           spontaneous
                                            interaction



  Easy to contribute
                                            Visibility

                        Easy to use

  © Acando AB
Improving collaboration requires a cultural shift

   Command-and-control                 Consensus-driven

          Formal and closed            Informal and open

                Hero-culture           Mentoring-culture

 Fear of making mistakes               Explore and evaluate




  © Acando AB
…as well as a behavioral shift


  I interact with                          I interact with
  others when I                           others regularly
  have the time                           and self-initiated
                    Me 1.0       Me 2.0


     I only use                                   I use
        e-mail                                   multiple
                                                  tools


                                              I have
   I occasionally
                                             ambient
   update myself
                                            awareness



   © Acando AB
Social software = communication + participation




Photo by Andrea Simonato, http://www.sxc.hu/profile/aemmea98
          © Acando AB
Enterprise 2.0 brings new tools to Change Management


      Support                                                   Makes it easier
     for change                                                 to participate



                             Makes it easier                  “I do”     Commitment
                            to communicate

                                                    “I can”
                                                               Will to change
                                   “I understand”

                “I see”
                                         Understanding
                   Consciousness
                                                                           Time


  © Acando AB
Social networks provide the infrastructure for innovation


 Find and connect                            Rapidly distribute
 with people                               ideas, experiences
 across                                       and knowledge
 boundaries




 Become                                          Tap into the
 aware of what                                  knowledge of
 others are                                     your informal
 doing                                               network


   © Acando AB
Blogs and wikis to build and share collective intelligence


                                Collective Intelligence
                   Single-
    Blogs          author
                  insights

                                   User-generated,
                                interlinked and rapidly
                                  adaptable bodies of
                                  knowledge open to
                                        everyone
                 Multi-author
     Wikis      “agreed-upon”
                  knowledge




  © Acando AB
”Intellipedia” - Connecting the dots at CIA after 9/11




  © Acando AB
Collectively edit a shared body of knowledge




                      Project wiki




  © Acando AB
Broadcast information to stakeholders with blogs


     We are on time
        and on
        budget!
                      Project blog




                                          Comment



  © Acando AB
Make quick assessments with instant messenger



           Are you                      It’s sealed and
          finished?                        delivered!




  © Acando AB
Make updates come to you with RSS


                                              Ah, everything
                News about content changes   delivered to me -
                                               in one place!




                New blog posts




                New search results




  © Acando AB
The software giants are aiming for Enterprise 2.0

                EMC Documentum 6.5        Google Apps Enterprise




       Microsoft SharePoint / MOSS 2007   IBM Lotus Connections




  © Acando AB
But IT is only 10% of the solution, the rest is…



                      Awareness

                 Approach and strategy

                   Ways of working

                 Change Management

   © Acando AB
“
              The opportunity for business and IT
              leaders is to understand how the
              individualization of work will affect
              businesses, critical processes,
              innovation and inter-enterprise
              collaboration.

              Yvonne Genovese
              VP at Gartner, commenting on quot;Gartner Identifies Four
              Disruptions That Will Transform the Software Industry“ on
              October 15, 2008

© Acando AB
Questions?




© Acando AB
THANKS!

                Join the conversation at
              www.thecontenteconomy.com




© Acando AB

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Enterprise 2.0 and Innovation

  • 1. A powerful global conversation has begun. Through the internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter – and getting smarter faster than most companies. Levine, Locke, Searls, Weinberger quot;The Cluetrain Manifestoquot; (1999) © Acando AB
  • 2. Enterprise 2.0 as Innovation Improving collaboration and knowledge exchange Oscar Berg, Acando © Acando AB
  • 3. Pillow Fight Flash Mob Torino, Italy . © Acando AB Photo by Carlo Modica, http://www.flickr.com/photos/mokambo/2494249419/
  • 5. The rules of traditional media A few… …a publisher… …to many… …writes …who for… sells… …because the publisher owns the production and distribution means © Acando AB
  • 6. The rules of social media Anyone can share anything with anyone across the globe… Internet …at almost no cost! © Acando AB
  • 7. Old news: business is about people and conversations I have I have a need something to offer © Acando AB
  • 8. If HP knew what HP knows, we would be three times as profitable. Lew Platt Former CEO of Hewlett-Packard © Acando AB
  • 9. The Allen curve (Allen, late 70’ies) ● Exponential drop in communication frequency between engineers as the distance between them increases. ● The importance of communication to innovation has been proven many times. © Acando AB
  • 10. The strength of weak ties (Granovetter, 1973) ● Strong ties are relationships between people who work, live or We both know play together this ● Lead to redundancy in ideas since members tend to think alike © Acando AB
  • 11. The strength of weak ties (Granovetter, 1973) ● Weak ties are relationships between members of different I know New I know this idea! that groups ● Lead to a diversity of ideas as they tie together separate modes of thought © Acando AB
  • 12. Organisations need to get better at collaborating Your organisation Globalisation & Ignorance Specialisation Consumerisation Behavior of IT ”The Google Generation” Power Democratisation of communication Legacy © Acando AB
  • 13. Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers. Andrew McAfee Associate Professor, Harvard Business School © Acando AB
  • 14. Enterprise 2.0 is already happening in your business © Acando AB
  • 15. We adopt social software because they empower us Fits my Different tools for work-style different needs Universally Informal & accessible spontaneous interaction Easy to contribute Visibility Easy to use © Acando AB
  • 16. Improving collaboration requires a cultural shift Command-and-control Consensus-driven Formal and closed Informal and open Hero-culture Mentoring-culture Fear of making mistakes Explore and evaluate © Acando AB
  • 17. …as well as a behavioral shift I interact with I interact with others when I others regularly have the time and self-initiated Me 1.0 Me 2.0 I only use I use e-mail multiple tools I have I occasionally ambient update myself awareness © Acando AB
  • 18. Social software = communication + participation Photo by Andrea Simonato, http://www.sxc.hu/profile/aemmea98 © Acando AB
  • 19. Enterprise 2.0 brings new tools to Change Management Support Makes it easier for change to participate Makes it easier “I do” Commitment to communicate “I can” Will to change “I understand” “I see” Understanding Consciousness Time © Acando AB
  • 20. Social networks provide the infrastructure for innovation Find and connect Rapidly distribute with people ideas, experiences across and knowledge boundaries Become Tap into the aware of what knowledge of others are your informal doing network © Acando AB
  • 21. Blogs and wikis to build and share collective intelligence Collective Intelligence Single- Blogs author insights User-generated, interlinked and rapidly adaptable bodies of knowledge open to everyone Multi-author Wikis “agreed-upon” knowledge © Acando AB
  • 22. ”Intellipedia” - Connecting the dots at CIA after 9/11 © Acando AB
  • 23. Collectively edit a shared body of knowledge Project wiki © Acando AB
  • 24. Broadcast information to stakeholders with blogs We are on time and on budget! Project blog Comment © Acando AB
  • 25. Make quick assessments with instant messenger Are you It’s sealed and finished? delivered! © Acando AB
  • 26. Make updates come to you with RSS Ah, everything News about content changes delivered to me - in one place! New blog posts New search results © Acando AB
  • 27. The software giants are aiming for Enterprise 2.0 EMC Documentum 6.5 Google Apps Enterprise Microsoft SharePoint / MOSS 2007 IBM Lotus Connections © Acando AB
  • 28. But IT is only 10% of the solution, the rest is… Awareness Approach and strategy Ways of working Change Management © Acando AB
  • 29. The opportunity for business and IT leaders is to understand how the individualization of work will affect businesses, critical processes, innovation and inter-enterprise collaboration. Yvonne Genovese VP at Gartner, commenting on quot;Gartner Identifies Four Disruptions That Will Transform the Software Industry“ on October 15, 2008 © Acando AB
  • 31. THANKS! Join the conversation at www.thecontenteconomy.com © Acando AB