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Continuous Delivery - The ING Story 
Improving time to market with DevOps and Continuous Delivery 
Wouter Meijs 
DOT05S #C...
2 
© 2014 CA. ALL RIGHTS RESERVED. 
Agenda 
INTRODUCTION 
CHANGING WORLD 
THE NEXT FRONTIERS: WHAT LIES AHEAD? 
CONTINUOUS...
3 
© 2014 CA. ALL RIGHTS RESERVED. 
ING: A global Financial Services Group 
Over 33 millionclients 
40different countries ...
4 © 2014 CA. ALL RIGHTS RESERVED. 
160 million 
euro 
distributed 
each day 
in the 
Netherlands
5 
© 2014 CA. ALL RIGHTS RESERVED. 
every 5 minutes, 100 million euro is turned over at the dealing room and our systems
6 
© 2014 CA. ALL RIGHTS RESERVED. 
Agenda 
INTRODUCTION 
CHANGING WORLD 
THE NEXT FRONTIERS: WHAT LIES AHEAD? 
CONTINUOUS...
7 
© 2014 CA. ALL RIGHTS RESERVED. 
Technology is changing faster every year
8 
© 2014 CA. ALL RIGHTS RESERVED. 
From 0 to 1 billion smart phones 
In less than 10 years
9 
© 2014 CA. ALL RIGHTS RESERVED. 
People’s expectations grow along 
Both customers and employees
10 
© 2014 CA. ALL RIGHTS RESERVED. 
Access anytime anywhere anyhow
11 
© 2014 CA. ALL RIGHTS RESERVED. 
Zero tolerance for digital failure
12 
© 2014 CA. ALL RIGHTS RESERVED. 
Be amazed by new features
13 
© 2014 CA. ALL RIGHTS RESERVED.
14 
© 2014 CA. ALL RIGHTS RESERVED. 
Complete industries are changing
15 
© 2014 CA. ALL RIGHTS RESERVED. 
Spotifyand Netflix are obliterating video and record stores
16 
© 2014 CA. ALL RIGHTS RESERVED. 
As a Bank We are not Immune
17 
© 2014 CA. ALL RIGHTS RESERVED. 
Traditionally people deposited their money into banks
18 
© 2014 CA. ALL RIGHTS RESERVED. 
It was kept in safes 
And accessed through checks
19 
© 2014 CA. ALL RIGHTS RESERVED. 
You don’t need 150 years of tradition to start a bank anymore
20 
© 2014 CA. ALL RIGHTS RESERVED. 
Technology opens the door to many more competitors 
…and perhaps takes banks out of t...
21 
© 2014 CA. ALL RIGHTS RESERVED. 
People Need Banking 
not banks
22 
© 2014 CA. ALL RIGHTS RESERVED. 
Agenda 
INTRODUCTION 
CHANGING WORLD 
THE NEXT FRONTIERS: WHAT LIES AHEAD? 
CONTINUOU...
23 
© 2014 CA. ALL RIGHTS RESERVED. 
Traditional Waterfall Projects Fail to Support this
24 
© 2014 CA. ALL RIGHTS RESERVED. 
The OLDways
25 
© 2014 CA. ALL RIGHTS RESERVED. 
The Dream
26 
© 2014 CA. ALL RIGHTS RESERVED. 
The Design
27 
© 2014 CA. ALL RIGHTS RESERVED. 
The Specs
28 
© 2014 CA. ALL RIGHTS RESERVED. 
The PiD
29 
© 2014 CA. ALL RIGHTS RESERVED. 
The Development 
CHANGING REQUIREMENTS 
DESIGN FAILS
30 
© 2014 CA. ALL RIGHTS RESERVED. 
The Testing 
TEST 
FAILURES 
DEPLOYMENT ISSUES
31 
© 2014 CA. ALL RIGHTS RESERVED. 
The Result
32 
© 2014 CA. ALL RIGHTS RESERVED. 
The Result
33 
© 2014 CA. ALL RIGHTS RESERVED. 
The Result
34 
© 2014 CA. ALL RIGHTS RESERVED. 
To stop this … 
You have to speed up your delivery cycle
35 
© 2014 CA. ALL RIGHTS RESERVED. 
Agile Scrum Made the First Move… 
…but the next bottleneck is deployment on production
36 
© 2014 CA. ALL RIGHTS RESERVED. 
Continuous delivery 
Every change tested on production like environment
37 
© 2014 CA. ALL RIGHTS RESERVED. 
Continuous delivery 
Multiple deploys on preproduction per day 
Releasing becomes bus...
38 
© 2014 CA. ALL RIGHTS RESERVED. 
Everything is automated 
Configuration management 
Testing 
Deployments
39 
© 2014 CA. ALL RIGHTS RESERVED. 
Bridge the gap between Devand Ops
40 
© 2014 CA. ALL RIGHTS RESERVED.
41 
© 2014 CA. ALL RIGHTS RESERVED.
42 
© 2014 CA. ALL RIGHTS RESERVED. 
DevOps 
Devand Ops working together in one team with one backlog
43 
© 2014 CA. ALL RIGHTS RESERVED. 
A NEWway of working
44 
© 2014 CA. ALL RIGHTS RESERVED. 
The Dream
45 
© 2014 CA. ALL RIGHTS RESERVED. 
The Demo
46 
© 2014 CA. ALL RIGHTS RESERVED. 
The Minimal Viable Product
47 
© 2014 CA. ALL RIGHTS RESERVED. 
The Second Release
48 
© 2014 CA. ALL RIGHTS RESERVED. 
The Nth Release
49 
© 2014 CA. ALL RIGHTS RESERVED. 
The Nth Release
50 
© 2014 CA. ALL RIGHTS RESERVED. 
The Nth Release
51 
© 2014 CA. ALL RIGHTS RESERVED. 
The Nth Release
52 
© 2014 CA. ALL RIGHTS RESERVED. 
MAKE YOUR OWN EGGS! BUY OUR PAINT
53 
© 2014 CA. ALL RIGHTS RESERVED. 
Agenda 
INTRODUCTION 
CHANGING WORLD 
THE NEXT FRONTIERS: WHAT LIES AHEAD? 
CONTINUOU...
54 
© 2014 CA. ALL RIGHTS RESERVED. 
Mobile Banking App 
0 
2000 
4000 
6000 
8000 
10000 
12000 
14000 
16000 
18000 
Tot...
55 
© 2014 CA. ALL RIGHTS RESERVED. 
Mobile Banking App
56 
© 2014 CA. ALL RIGHTS RESERVED. 
Full Continuous Delivery Process with Nightly Builds
57 
© 2014 CA. ALL RIGHTS RESERVED.
58 
© 2014 CA. ALL RIGHTS RESERVED. 
Failed test results sent by WhatsAppto all developers
59 
© 2014 CA. ALL RIGHTS RESERVED. 
3-6 Weeks Releases, Priority Set by Customers in iStore
60 
© 2014 CA. ALL RIGHTS RESERVED. 
From 1 Star to 4 Stars in the iStore
61 
© 2014 CA. ALL RIGHTS RESERVED.
62 
© 2014 CA. ALL RIGHTS RESERVED. 
Continuous Delivery is not just for Web Applications 
ING’s Core Product Engine
63 
© 2014 CA. ALL RIGHTS RESERVED. 
ING Core Bank 
Savings, Loans, Current Accounts 
12 million accounts 
10 DevOps teams
64 
© 2014 CA. ALL RIGHTS RESERVED. 
Continuous Delivery is not just for Web Applications 
One Branch 
One automated test ...
65 
© 2014 CA. ALL RIGHTS RESERVED. 
Time to market from >20 weeks 
To 4 days
66 
© 2014 CA. ALL RIGHTS RESERVED. 
Test coverage increased from 30% to 80% 
and throughput time from 4 weeks to 6 hours
67 
© 2014 CA. ALL RIGHTS RESERVED. 
From 30+ outages in 2013 to 0 in 2014 
While increasing releases from 4 per year to e...
68 
© 2014 CA. ALL RIGHTS RESERVED. 
DR test from 4 hours to 12 minutes 
And 10 seconds by the end of next year
69 
© 2014 CA. ALL RIGHTS RESERVED. 
Infrastructure provisioning
70 
© 2014 CA. ALL RIGHTS RESERVED. 
How long does it take you to deploy your application? 
INCLUDING ROLE BASED ACCESS 
I...
71 
© 2014 CA. ALL RIGHTS RESERVED. 
Within ING it takes > 200 days
72 
© 2014 CA. ALL RIGHTS RESERVED.
73 
© 2014 CA. ALL RIGHTS RESERVED. 
Agenda 
INTRODUCTION 
CHANGING WORLD 
THE NEXT FRONTIERS: WHAT LIES AHEAD? 
CONTINUOU...
74 
© 2014 CA. ALL RIGHTS RESERVED. 
Biggest challenge is people 
Mindset & Behaviour 
Engineering culture 
Stakeholders 
...
75 
© 2014 CA. ALL RIGHTS RESERVED. 
CD will fail without the right mindset and behavior
76 
© 2014 CA. ALL RIGHTS RESERVED. 
Start where it hurts
77 
© 2014 CA. ALL RIGHTS RESERVED. 
Realize Improvements Every Three Months
78 
© 2014 CA. ALL RIGHTS RESERVED. 
Patience
79 
© 2014 CA. ALL RIGHTS RESERVED. 
How to transform your workforce?
80 
© 2014 CA. ALL RIGHTS RESERVED. 
Training
81 
© 2014 CA. ALL RIGHTS RESERVED. 
Attract the Best Talent in the World
82 
© 2014 CA. ALL RIGHTS RESERVED. 
CD talent is rare 
War on talent 
Engineers look for great engineering, not money
83 
© 2014 CA. ALL RIGHTS RESERVED. 
Be content leaders yourself
84 
© 2014 CA. ALL RIGHTS RESERVED. 
Business stakeholders 
BEFORE 
We cannot deliver on the agreed time lines 
That is no...
85 
© 2014 CA. ALL RIGHTS RESERVED. 
Business stakeholders 
AFTER 
Directly responsible for prioritization of backlog 
Def...
86 
© 2014 CA. ALL RIGHTS RESERVED. 
Suppliers 
BEFORE 
Large releases every 6 –12 months 
Service Level Agreements
87 
© 2014 CA. ALL RIGHTS RESERVED. 
AFTER 
Small and frequent releases 
100% availability 
Suppliers 
Co-sourcing
88 
© 2014 CA. ALL RIGHTS RESERVED. 
Your CD pipeline has to be 100% available 
Dependence on Technology:
91 
© 2014 CA. ALL RIGHTS RESERVED. 
Agenda 
INTRODUCTION 
CHANGING WORLD 
THE NEXT FRONTIERS: WHAT LIES AHEAD? 
CONTINUOU...
92 
© 2014 CA. ALL RIGHTS RESERVED. 
What if we’re only halfway there?
93 
© 2014 CA. ALL RIGHTS RESERVED. 
Role based access should be standardized 
Automated security 
Security settings deplo...
94 
© 2014 CA. ALL RIGHTS RESERVED. 
CD pipeline as a service 
We want to build banking software, not automation
95 
© 2014 CA. ALL RIGHTS RESERVED. 
As many as 50 teams working on one release 
Chain
96 
© 2014 CA. ALL RIGHTS RESERVED. 
Where Does it Stop: Continuous Delivery in a Bank 
Secure financial service 
Managing...
97 
© 2014 CA. ALL RIGHTS RESERVED. 
For More Information 
To learn more about DevOps, please visit: 
http://bit.ly/1wbjjq...
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Continuous Delivery - The ING Story: Improving time to market with DevOps and Continuous Delivery

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"People need banking, not banks." Learn how ING implemented continuous delivery to speed innovation for a better banking experience.

For more information on DevOps solutions from CA Technologies, please visit: http://bit.ly/1wbjjqX

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Continuous Delivery - The ING Story: Improving time to market with DevOps and Continuous Delivery

  1. 1. Continuous Delivery - The ING Story Improving time to market with DevOps and Continuous Delivery Wouter Meijs DOT05S #CAWorld ING Bank Head of Delivery Center Core Bank DevOps
  2. 2. 2 © 2014 CA. ALL RIGHTS RESERVED. Agenda INTRODUCTION CHANGING WORLD THE NEXT FRONTIERS: WHAT LIES AHEAD? CONTINUOUS DELIVERY: REDEFINING IT WHAT WE DID AT ING CHALLENGES 1 2 3 4 5 6
  3. 3. 3 © 2014 CA. ALL RIGHTS RESERVED. ING: A global Financial Services Group Over 33 millionclients 40different countries 64,000employees of which15,000IT €15 bn annual revenue
  4. 4. 4 © 2014 CA. ALL RIGHTS RESERVED. 160 million euro distributed each day in the Netherlands
  5. 5. 5 © 2014 CA. ALL RIGHTS RESERVED. every 5 minutes, 100 million euro is turned over at the dealing room and our systems
  6. 6. 6 © 2014 CA. ALL RIGHTS RESERVED. Agenda INTRODUCTION CHANGING WORLD THE NEXT FRONTIERS: WHAT LIES AHEAD? CONTINUOUS DELIVERY: REDEFINING IT WHAT WE DID AT ING CHALLENGES 1 2 3 4 5 6
  7. 7. 7 © 2014 CA. ALL RIGHTS RESERVED. Technology is changing faster every year
  8. 8. 8 © 2014 CA. ALL RIGHTS RESERVED. From 0 to 1 billion smart phones In less than 10 years
  9. 9. 9 © 2014 CA. ALL RIGHTS RESERVED. People’s expectations grow along Both customers and employees
  10. 10. 10 © 2014 CA. ALL RIGHTS RESERVED. Access anytime anywhere anyhow
  11. 11. 11 © 2014 CA. ALL RIGHTS RESERVED. Zero tolerance for digital failure
  12. 12. 12 © 2014 CA. ALL RIGHTS RESERVED. Be amazed by new features
  13. 13. 13 © 2014 CA. ALL RIGHTS RESERVED.
  14. 14. 14 © 2014 CA. ALL RIGHTS RESERVED. Complete industries are changing
  15. 15. 15 © 2014 CA. ALL RIGHTS RESERVED. Spotifyand Netflix are obliterating video and record stores
  16. 16. 16 © 2014 CA. ALL RIGHTS RESERVED. As a Bank We are not Immune
  17. 17. 17 © 2014 CA. ALL RIGHTS RESERVED. Traditionally people deposited their money into banks
  18. 18. 18 © 2014 CA. ALL RIGHTS RESERVED. It was kept in safes And accessed through checks
  19. 19. 19 © 2014 CA. ALL RIGHTS RESERVED. You don’t need 150 years of tradition to start a bank anymore
  20. 20. 20 © 2014 CA. ALL RIGHTS RESERVED. Technology opens the door to many more competitors …and perhaps takes banks out of the equation
  21. 21. 21 © 2014 CA. ALL RIGHTS RESERVED. People Need Banking not banks
  22. 22. 22 © 2014 CA. ALL RIGHTS RESERVED. Agenda INTRODUCTION CHANGING WORLD THE NEXT FRONTIERS: WHAT LIES AHEAD? CONTINUOUS DELIVERY: REDEFINING IT WHAT WE DID AT ING CHALLENGES 1 2 3 4 5 6
  23. 23. 23 © 2014 CA. ALL RIGHTS RESERVED. Traditional Waterfall Projects Fail to Support this
  24. 24. 24 © 2014 CA. ALL RIGHTS RESERVED. The OLDways
  25. 25. 25 © 2014 CA. ALL RIGHTS RESERVED. The Dream
  26. 26. 26 © 2014 CA. ALL RIGHTS RESERVED. The Design
  27. 27. 27 © 2014 CA. ALL RIGHTS RESERVED. The Specs
  28. 28. 28 © 2014 CA. ALL RIGHTS RESERVED. The PiD
  29. 29. 29 © 2014 CA. ALL RIGHTS RESERVED. The Development CHANGING REQUIREMENTS DESIGN FAILS
  30. 30. 30 © 2014 CA. ALL RIGHTS RESERVED. The Testing TEST FAILURES DEPLOYMENT ISSUES
  31. 31. 31 © 2014 CA. ALL RIGHTS RESERVED. The Result
  32. 32. 32 © 2014 CA. ALL RIGHTS RESERVED. The Result
  33. 33. 33 © 2014 CA. ALL RIGHTS RESERVED. The Result
  34. 34. 34 © 2014 CA. ALL RIGHTS RESERVED. To stop this … You have to speed up your delivery cycle
  35. 35. 35 © 2014 CA. ALL RIGHTS RESERVED. Agile Scrum Made the First Move… …but the next bottleneck is deployment on production
  36. 36. 36 © 2014 CA. ALL RIGHTS RESERVED. Continuous delivery Every change tested on production like environment
  37. 37. 37 © 2014 CA. ALL RIGHTS RESERVED. Continuous delivery Multiple deploys on preproduction per day Releasing becomes business decision
  38. 38. 38 © 2014 CA. ALL RIGHTS RESERVED. Everything is automated Configuration management Testing Deployments
  39. 39. 39 © 2014 CA. ALL RIGHTS RESERVED. Bridge the gap between Devand Ops
  40. 40. 40 © 2014 CA. ALL RIGHTS RESERVED.
  41. 41. 41 © 2014 CA. ALL RIGHTS RESERVED.
  42. 42. 42 © 2014 CA. ALL RIGHTS RESERVED. DevOps Devand Ops working together in one team with one backlog
  43. 43. 43 © 2014 CA. ALL RIGHTS RESERVED. A NEWway of working
  44. 44. 44 © 2014 CA. ALL RIGHTS RESERVED. The Dream
  45. 45. 45 © 2014 CA. ALL RIGHTS RESERVED. The Demo
  46. 46. 46 © 2014 CA. ALL RIGHTS RESERVED. The Minimal Viable Product
  47. 47. 47 © 2014 CA. ALL RIGHTS RESERVED. The Second Release
  48. 48. 48 © 2014 CA. ALL RIGHTS RESERVED. The Nth Release
  49. 49. 49 © 2014 CA. ALL RIGHTS RESERVED. The Nth Release
  50. 50. 50 © 2014 CA. ALL RIGHTS RESERVED. The Nth Release
  51. 51. 51 © 2014 CA. ALL RIGHTS RESERVED. The Nth Release
  52. 52. 52 © 2014 CA. ALL RIGHTS RESERVED. MAKE YOUR OWN EGGS! BUY OUR PAINT
  53. 53. 53 © 2014 CA. ALL RIGHTS RESERVED. Agenda INTRODUCTION CHANGING WORLD THE NEXT FRONTIERS: WHAT LIES AHEAD? CONTINUOUS DELIVERY: REDEFINING IT WHAT WE DID AT ING CHALLENGES 1 2 3 4 5 6
  54. 54. 54 © 2014 CA. ALL RIGHTS RESERVED. Mobile Banking App 0 2000 4000 6000 8000 10000 12000 14000 16000 18000 Total number of deployments per month
  55. 55. 55 © 2014 CA. ALL RIGHTS RESERVED. Mobile Banking App
  56. 56. 56 © 2014 CA. ALL RIGHTS RESERVED. Full Continuous Delivery Process with Nightly Builds
  57. 57. 57 © 2014 CA. ALL RIGHTS RESERVED.
  58. 58. 58 © 2014 CA. ALL RIGHTS RESERVED. Failed test results sent by WhatsAppto all developers
  59. 59. 59 © 2014 CA. ALL RIGHTS RESERVED. 3-6 Weeks Releases, Priority Set by Customers in iStore
  60. 60. 60 © 2014 CA. ALL RIGHTS RESERVED. From 1 Star to 4 Stars in the iStore
  61. 61. 61 © 2014 CA. ALL RIGHTS RESERVED.
  62. 62. 62 © 2014 CA. ALL RIGHTS RESERVED. Continuous Delivery is not just for Web Applications ING’s Core Product Engine
  63. 63. 63 © 2014 CA. ALL RIGHTS RESERVED. ING Core Bank Savings, Loans, Current Accounts 12 million accounts 10 DevOps teams
  64. 64. 64 © 2014 CA. ALL RIGHTS RESERVED. Continuous Delivery is not just for Web Applications One Branch One automated test set One CD pipeline
  65. 65. 65 © 2014 CA. ALL RIGHTS RESERVED. Time to market from >20 weeks To 4 days
  66. 66. 66 © 2014 CA. ALL RIGHTS RESERVED. Test coverage increased from 30% to 80% and throughput time from 4 weeks to 6 hours
  67. 67. 67 © 2014 CA. ALL RIGHTS RESERVED. From 30+ outages in 2013 to 0 in 2014 While increasing releases from 4 per year to every 3 weeks
  68. 68. 68 © 2014 CA. ALL RIGHTS RESERVED. DR test from 4 hours to 12 minutes And 10 seconds by the end of next year
  69. 69. 69 © 2014 CA. ALL RIGHTS RESERVED. Infrastructure provisioning
  70. 70. 70 © 2014 CA. ALL RIGHTS RESERVED. How long does it take you to deploy your application? INCLUDING ROLE BASED ACCESS INCLUDING MONITORING INCLUDING CONNECTIVITY
  71. 71. 71 © 2014 CA. ALL RIGHTS RESERVED. Within ING it takes > 200 days
  72. 72. 72 © 2014 CA. ALL RIGHTS RESERVED.
  73. 73. 73 © 2014 CA. ALL RIGHTS RESERVED. Agenda INTRODUCTION CHANGING WORLD THE NEXT FRONTIERS: WHAT LIES AHEAD? CONTINUOUS DELIVERY: REDEFINING IT WHAT WE DID AT ING CHALLENGES 1 2 3 4 5 6
  74. 74. 74 © 2014 CA. ALL RIGHTS RESERVED. Biggest challenge is people Mindset & Behaviour Engineering culture Stakeholders Suppliers
  75. 75. 75 © 2014 CA. ALL RIGHTS RESERVED. CD will fail without the right mindset and behavior
  76. 76. 76 © 2014 CA. ALL RIGHTS RESERVED. Start where it hurts
  77. 77. 77 © 2014 CA. ALL RIGHTS RESERVED. Realize Improvements Every Three Months
  78. 78. 78 © 2014 CA. ALL RIGHTS RESERVED. Patience
  79. 79. 79 © 2014 CA. ALL RIGHTS RESERVED. How to transform your workforce?
  80. 80. 80 © 2014 CA. ALL RIGHTS RESERVED. Training
  81. 81. 81 © 2014 CA. ALL RIGHTS RESERVED. Attract the Best Talent in the World
  82. 82. 82 © 2014 CA. ALL RIGHTS RESERVED. CD talent is rare War on talent Engineers look for great engineering, not money
  83. 83. 83 © 2014 CA. ALL RIGHTS RESERVED. Be content leaders yourself
  84. 84. 84 © 2014 CA. ALL RIGHTS RESERVED. Business stakeholders BEFORE We cannot deliver on the agreed time lines That is not our fault We need a lot of money for things you do not understand
  85. 85. 85 © 2014 CA. ALL RIGHTS RESERVED. Business stakeholders AFTER Directly responsible for prioritization of backlog Define minimal viable product together
  86. 86. 86 © 2014 CA. ALL RIGHTS RESERVED. Suppliers BEFORE Large releases every 6 –12 months Service Level Agreements
  87. 87. 87 © 2014 CA. ALL RIGHTS RESERVED. AFTER Small and frequent releases 100% availability Suppliers Co-sourcing
  88. 88. 88 © 2014 CA. ALL RIGHTS RESERVED. Your CD pipeline has to be 100% available Dependence on Technology:
  89. 89. 91 © 2014 CA. ALL RIGHTS RESERVED. Agenda INTRODUCTION CHANGING WORLD THE NEXT FRONTIERS: WHAT LIES AHEAD? CONTINUOUS DELIVERY: REDEFINING IT WHAT WE DID AT ING CHALLENGES 1 2 3 4 5 6
  90. 90. 92 © 2014 CA. ALL RIGHTS RESERVED. What if we’re only halfway there?
  91. 91. 93 © 2014 CA. ALL RIGHTS RESERVED. Role based access should be standardized Automated security Security settings deployed as part of the pipeline
  92. 92. 94 © 2014 CA. ALL RIGHTS RESERVED. CD pipeline as a service We want to build banking software, not automation
  93. 93. 95 © 2014 CA. ALL RIGHTS RESERVED. As many as 50 teams working on one release Chain
  94. 94. 96 © 2014 CA. ALL RIGHTS RESERVED. Where Does it Stop: Continuous Delivery in a Bank Secure financial service Managing a customer’s financial future is not like streaming video’s There is a danger of blindly following Google, Spotify and Netflix
  95. 95. 97 © 2014 CA. ALL RIGHTS RESERVED. For More Information To learn more about DevOps, please visit: http://bit.ly/1wbjjqX Insert appropriate screenshot and textoverlayfrom following“More Info Graphics” slide here; ensure it links to correct page DevOps

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