Communication skills for effective programs and implementation of government scheme Raju Nandkar Deputy Collector

1. Communication Skills for effective
programs and Implementation of
Government Scheme
Raju Nandkar
Deputy District Election

2. Introduction
• The Communication process is the two way process between
various stakeholder of Government.
• The communication is hotline but the exchange of information

3. Objectives:
1. To understand the concept of communication
2. To understand the theories of communication
3. To understand the holders of communication
4. To understand the system of communication
5. To understand the system of communication in government officers
6. Role of Communication process in government organisation.6. Role of Communication process in government organisation.
7. Role of Communication
8. Use of Various communication model in government organisation.

4. Type of Communication
A. Based on the communication Channel are Used
Communication
Verbal Non VerbalVerbal Non Verbal
Message transmitted Message transmitted
Word of Month
( Speech and piece of writing )
Wordless massage through
questor, body language, facial
expressions

5. Type of Communication
B. Based on style and purpose communication have a tow type
Kernel Communication Informal communicationKernel Communication Informal communication
Formal and Official
type
Casual Talk
Official Meeting
Society Meetings

6. Government an Organisation Structure
Ministry
Department
Director Regional HQ/Divisional HQ Commissionerate
Join Commission Dy. Director District HQ Joint Commissioner
Asst. Director Sub Division / Taluka HQ/ Block HQ Dy. Commissioner
Supervisor Supervisor Asst. Commissioner
Beneficiary
Implementation Staff Beneficiary
Beneficial

7. Methods of Communication used in Govt. Officer
Verbal Non Verbal
√ X
Formal Informal
√
√ X

8. Verbal and Formal Communication
1. Act
2. Rules
1. Meeting
2. Workshop
1. Feedback
2. Case Study
[ Written Form] [ ?] [ ?]
2. Rules
3. Resolutions
4. Circulars
5. Letters
2. Workshop
3. Seminar
4. Training
5. Group Discussion
2. Case Study
3. Third party evolution

9. Communication structure in office
Office Head
I II III IV
Oneway
Oneway
Stake Holder
(No Feedback)
Stake Holder
(No Feedback)

10. What is Communication Skill
Communication skills allows you to understand other, communicate the ideas,
active Listening of conversation and given feedback

11. Pillars of Communication Skill
Speaking Listening Observing empathinsing

12. Type of Communication
Face to Face Phone contact Emails
Social Media
WhatsApp
Meeting
Workshop
Training
Video Conference

13. Communication Skill depend upon Audience
BOSS
Sub Ordinate

14. Communication Skill depend upon Audience
Active Listening Active Listening Active Listening Active Listening
Be a
Good Listener
• Positive Attitude
• Open minded
• Small gestures
• Praise for Work
• Smiling
• Dress Code
• Your Appearance
• Eye Wntaets
• Sitting up straisht
• Shoulder open
• Answer - Question

15. Communication Skill depend upon Audience
Volume and
Clearing
Empathy Respect Responsiuences
Clear and audible • Understand other
Emotions
• Sharing thoushts
• Allow to Speak without
• intervention
• Respond to mail
• Massage and Call

16. How to improve your Communication Skill
• Honest Feedback
• Constructive Criticism
• Skill and Habit
• More Responsive
• Role Play
• Written assignment
• Open discussion• Open discussion
• Asking Question
• Seminars
• Workshop
• Classes

17. Communication effectively in the workplace
Be Clear
and
Practice
empathy
Asset
your self
Be Clam
and cool
Use Read
bodyand
Concise
empathy your self and cool body
language

18. Thanking You.
Rajiv Nandkar Dy.Collector
9970246417
rsnandkar@gmail.com