Topic 1-Introduction to CommunicationYou should be able to:1. Explain what communication means2. Identify the main elements in communication process3. differentiate between oral and written communication4. Highlight basic tips on writing5. List common pitfalls to be avoided writing
Task 1 Take two minutes to list down all the words that you can associate with communication. Write down your own definition for communication.
What iscommunication?Communication is „the act of giving,receiving or exchanging information,ideas and opinions so that the “message”is completely understood by bothparties‟.
Elements in Communication Sender Message Channel Receiver Feedback Context
Successful Communication Communication is successful only when both the sender and the receiver perceive and understand the message in the same way. Three things required to get the message across successfully are: ◦ The message; ◦ The audience or receiver; and ◦ How the message is received.
Task 3 The meaning of communication lies in the way that it is received. DO YOU AGREE?
Factors Affecting Communicationa. Status/Roleb. Cultural Differencec. Choice of Communication Channelsd. Length of Communicatione. Use of Languagef. Disabilities
Factors Affecting CommunicationContinued…g. Known or Unknown Receiverh. Individual Perceptions/Attitudes/Personalitiesi. Atmosphere/Noise/Distractionj. Clarity of Messagek. Feedback
Task 4 - Effectiveness ofCommunication Role plays in groups of 5. Comment on the effectiveness of what is communicated? How would one choose the most appropriate channel of communication?
Difference between Oral andWritten Communication Oral communication-conveying ideas, thoughts or information via spoken language Written communication-exchanging information using written symbols (letters, words and sentences). It can be in the form of letters, faxes, emails, reports, memos, and advertisements.
continued… Writing can be improved through ◦ Extensive reading ◦ Note-taking ◦ Listening Grammar and vocabulary also important for the unity and coherence of the ideas and supporting points presented.
Task 5-Importance of WrittenCommunication Read pages 6and 7 of your text and summarise the advantages of record keeping!
Tips on WrittenCommunication The writing process involves: ◦ Planning ◦ Writing ◦ Editing Pitfalls to avoid are: ◦ Confusing language ◦ Verbosity ◦ Poor sentence structure ◦ Information overload
Challenges in WrittenCommunication New technologies When others fail to respond ◦ unclear message ◦ weak language ◦ too much information Asking the right questions-self evaluation (clear purpose, objective information, organisation of information, precision, clear instructions)