This presentation by Dr. Manohar P. Joshi discusses communication skills and soft skills. It is divided into three sections: communication skills, soft skills, and coordinating the two. The document defines communication and soft skills, lists examples of each, and explains how developing both sets of skills can help organizations succeed by allowing them to work democratically, achieve goals, enhance quality, and contribute to collective welfare.

1. By
Dr. Manohar P. Joshi
Professor, Dept of English,
Walchand College of Arts and Science, Solapur-413004

2. This presentation will help the participants
1. Understand the basic communication skills
2. Comprehend the significance of the soft skills
3. Develop the abilities for effective presentation
Dr. Manohar P. Joshi, WCAS,
Solapur 2

3. This presentation consists of three sections:
1. Communication Skills
2. Soft Skills
3. Coordination of Communication Skills and Soft
Skills
Dr. Manohar P. Joshi, WCAS,
Solapur 3

4. Dr. Manohar P. Joshi, WCAS,
Solapur 4

5. 1. A process by which information is exchanged between
individuals through a common system of symbols, signs, or
behavior.
-Merriam Webster’s Dictionary
2. Communication is the intercourse by words, letters or
messages.
-Fred G. Meyer.
3. The imparting or interchange of thoughts, opinions, or
information by speech, writing, or signs.
-dictionary.com
Dr. Manohar P. Joshi, WCAS,
Solapur 5

6. 4. Two-way process of reaching mutual understanding,
in which participants not only exchange (encode-
decode) information, news, ideas and feelings but also
create and share meaning. In general, communication is
a means of connecting people or places. In business, it
is a key function of management; an organization
cannot operate without communication between levels,
departments and employees.
-businessdictionary.com
Dr. Manohar P. Joshi, WCAS,
Solapur 6

7. 5. Communication is sending and receiving information
between two or more people. The person sending the
message is referred to as the sender, while the person
receiving the information is called the receiver. The
information conveyed can include facts, ideas, concepts,
opinions, beliefs, attitudes, instructions and even
emotions.
-study.com
Dr. Manohar P. Joshi, WCAS,
Solapur 7

8. 6. The way we communicate with others and with
ourselves ultimately determines the quality of
our lives.
-Tony Robbins
Dr. Manohar P. Joshi, WCAS,
Solapur 8

9. Communication process is aptly delineated by
Roman Jacobson (1896-1982). He deals with
seven constituents of communication cycle:
Sender → Message → Encoding →
Channel→
Receiver → Decoding → Feedback.
Dr. Manohar P. Joshi, WCAS,
Solapur 9

10. Sender: Source that begins message
Message: Information to be conveyed
Encoding: Selection of a suitable form
according to the message
Dr. Manohar P. Joshi, WCAS,
Solapur 10

11. Channel: Means/medium by which the message
is sent
Receiver: Source that receives the message thus
sent
Decoding: Act of interpretation or
comprehension of the message sent
Feedback: Receiver's response to the message
Dr. Manohar P. Joshi, WCAS,
Solapur 11

12. Dr. Manohar P. Joshi, WCAS,
Solapur 12

13.  The following slides will delineate types of
communication in terms of
1. Style and Purpose
2. Number of Participants / Interlocutors
3. Medium Used
Dr. Manohar P. Joshi, WCAS,
Solapur 13

14. 1. Formal Communication: Communication in a formal
situation. Involves manners, formal behaviour, formal
language, accent and tone.
Factors:
 Organizational Communication
 Formal Meetings
 Formal Get-togethers
 Formal Correspondence
Dr. Manohar P. Joshi, WCAS,
Solapur 14

15. 2. Informal Communication: Communication in an
informal or intimate situation. Involves informality,
intimacy & friendliness, informal language/slang,
abbreviations, Pet Names.
Factors:
 Family
 Family Gatherings
 Friend Circle
Dr. Manohar P. Joshi, WCAS,
Solapur 15

16. 1. Intrapersonal Communication: Communication with
oneself.
Factors:
 Self-concept / Awareness
 Perception
 Expectations
 Intelligence Quotient (IQ) [A. Binet & W. Stern]
 Emotional Intelligence (EQ) [P. Salovey & J. Mayer]
Dr. Manohar P. Joshi, WCAS,
Solapur 16

17. 2. Interpersonal Communication: Communication
between two persons.
Factors:
 Verbal
 Non-verbal
 Paraverbal
 Combination of all Factors
Dr. Manohar P. Joshi, WCAS,
Solapur 17

18. 3. Organizational Communication: Communication concerned
with business activities.
Factors:
 Culture
 Comprehension
 Emotions
 Past Experiences
 Education
 Intelligence
 Power
Dr. Manohar P. Joshi, WCAS,
Solapur 18

19. 4. Mass Communication: Communication with a large group
of unknown and mixed people.
Factors:
 Journalism: Print, Audio, Audio-Visual
 Audio-Visual Media: Films, Television, Drama
 Advertisements
 Social Media
 Fine Arts
 Politics
Dr. Manohar P. Joshi, WCAS,
Solapur 19

20. There are different types of communication as follows:
1. Vocal Communication
2. Written Communication
3. Non-verbal Communication
4. Visual Communication
Dr. Manohar P. Joshi, WCAS,
Solapur 20

21.  Face to face Interaction
 Speaking on the Phone
 Video Conferencing
 Interviews
 Oral Presentation/Reporting
 Narration
 Audio-visual Ads
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Solapur 21

22.  Letter Writing
 Resume Writing
 Report Writing
 Review Writing
 Describing
 Narrating
 Emails
 Blogs
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Solapur 22

23. 1. Sign Language
Signs: Visual and Audio
Visual Signs- Traffic signals, Railway signals, Digital
Icons, Emojis [Shigetaka Kurita]/Emoticons, Hotel Menu
Audio Signs- Ambulance, Police, Working Shifts, Class,
Alarms, Prayers, National Anthem
Dr. Manohar P. Joshi, WCAS,
Solapur 23

24. 2. Body Language
 Head
 Face
 Eye Movements
 Gestures
 Postures
Dr. Manohar P. Joshi, WCAS,
Solapur 24

25. 3. Paralanguage
 Voice
 Pitch of Voice
 Tones
 Intonation
 Accent
 Fluency/Pace of Speaking
 Pauses
 Cogency
Dr. Manohar P. Joshi, WCAS,
Solapur 25

26. Focusing via Emphasizing: Accentuation
Rakesh killed the cat of Rajesh last week.
1.It was Rakesh who killed the cat of Rajesh last week.
2.What Rakesh did was killed the cat of Rajesh last
week.
3.It was the cat of Rajesh that Rakesh killed last week.
4.It was last week when Rakesh killed the cat of Rajesh.
Dr. Manohar P. Joshi, WCAS,
Solapur 26

27. Visual communication is the transmission of information
and ideas using visual resources.
Factors:
 Graphs
 Diagrams
 Tables
 Maps
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Solapur 27

28.  Photographs
 Charts
 Slides
 Video Clips
Dr. Manohar P. Joshi, WCAS,
Solapur 28

29. For effective communication the following barriers must
be overcome:
 Language Barriers: Varieties, Dialects
 Psychological Barriers: Complexes, Attitudes, Mindsets
 Emotional Barriers: Phobias, Manias, Humours
Dr. Manohar P. Joshi, WCAS,
Solapur 29

30.  Physical Barriers: Awkward Place, Noises, Defective
Equipment
 Cultural Barriers: Culture- A Complex
 Organizational Structure Barriers: Management, Lack
of Transparency, Values Cherished
Dr. Manohar P. Joshi, WCAS,
Solapur 30

31. Highway to Effective Communication:
1. Complete: Comprehensiveness
2. Clear: Transparency
3. Correct: Accuracy
4. Concise: Exactness
5. Concrete: Tangibility
6. Courteous: Cultured
7. Coherent: Cohesion
Dr. Manohar P. Joshi, WCAS,
Solapur 31

32. Dr. Manohar P. Joshi, WCAS,
Solapur 32

33. 1. Soft skills are the personal attributes that enable
someone to interact effectively and harmoniously with
other people.
-languages.oup.com/
2. Soft skills are interpersonal skills such as the ability to
communicate well with other people and to work in a
team.
-collinsdictionary.com
Dr. Manohar P. Joshi, WCAS,
Solapur 33

34. 3. Soft skills are personality traits and behaviours. Unlike
‘technical’ or ‘hard’ skills, soft skills are not about the
knowledge you possess but the behaviours you display in
different situations.
-indeed.co.in
Dr. Manohar P. Joshi, WCAS,
Solapur 34

35. 4. Soft skills are the skills that enable you to fit in at a
workplace. They include your personality, attitude,
flexibility, motivation, and manners. Soft skills are so
important that they are often the reason employers decide
whether to keep or promote an employee
-thebalancecareers.com
Dr. Manohar P. Joshi, WCAS,
Solapur 35

36. 1. Creativity: Psychology capacities
2. Leadership: Body, Mind, Heart and Soul
3. Team Work: Democratic nature
4. Decision Making: Courage, Determination and
Experience
Dr. Manohar P. Joshi, WCAS,
Solapur 36

37. 5. Problem Solving & Negotiation: Determination,
Flexibility and Courage
6. Time Management: Follow the Dictates of Time
7. Stress Management: Good and Bad
Dr. Manohar P. Joshi, WCAS,
Solapur 37

38. 8. Honesty and Integrity: Values & Character
9. Adaptability: Flexibility
10. Intervention: Courage and Sociability
11. Self-motivation: Enlighten Oneself
Dr. Manohar P. Joshi, WCAS,
Solapur 38

39. 12. Confidence: Key to Success
13. Presence of Mind: Ready Solutions
14. Appropriate Use of Humour: Human Faculty
15. Good Manners/Ethics: Being Cultured
Dr. Manohar P. Joshi, WCAS,
Solapur 39

40. 16. Enthusiasm & Positive Attitude: Resourcefulness
17. Empathy: More than Positive Attitude
18. Overall Communication: Effective Use of Basic Skills
in Communication
Dr. Manohar P. Joshi, WCAS,
Solapur 40

41. Dr. Manohar P. Joshi, WCAS,
Solapur 41

42. Coordination of Communication Skills and Soft Skills
Will help an organization
1. Succeed
2. Work democratically
3. Achieve the goals
4. Enhance quality
5. Set precedence
6. Contribute to the collective welfare
Dr. Manohar P. Joshi, WCAS,
Solapur 42

43. 1. https://www.merriam-webster.com/dictionary/communication
2. https://www.communicationtheory.org/definitions-of-
communication/
3. https://www.dictionary.com/browse/communication
4. http://www.businessdictionary.com/definition/communication.html
5. https://study.com/academy/lesson/what-is-communication-
definition-importance.html
6. https://languages.oup.com/
7. https://www.collinsdictionary.com/dictionary/english/soft-skills
8. https://www.indeed.co.in/career-advice/resumes-cover-
letters/soft-skills
9. https://www.thebalancecareers.com/list-of-soft-skills-
2063770#what-are-soft-skills
Dr. Manohar P. Joshi, WCAS,
Solapur 43

44. Dr. Manohar P. Joshi, WCAS,
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