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Communication Presentation Final


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this presentation talk about the effective communication and how to be effective communication and also what the most important method that used to deliver the message and how to give effective feedback and how to be effective listener.

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Communication Presentation Final

  1. 1. Effective communication Prepared By: Ahmad Al-farhoud MASTER: MBA
  2. 2. What is communication? “ Is the exchange of message meaning within a person and between people” (Pamela Anglell). And also communication defined as “the process by which information is shared and understood by two or more person” (Michael j.Stahl)
  3. 3. The communication process Sender Message Medium Receiver Feedback
  4. 4. The communication process <ul><li>The sender </li></ul><ul><li>he is the originator or source of the message. </li></ul><ul><li>The message </li></ul><ul><li>The content that I want communicate to other such as: </li></ul><ul><li>information. </li></ul><ul><li>Idea. </li></ul><ul><li>Feeling. </li></ul>
  5. 5. The communication process <ul><li>The medium </li></ul><ul><li>The way that used to delivering the message, and its has number of form such as: </li></ul><ul><li>Verbal communication: </li></ul><ul><li>Is the use of spoken language to accomplish message goals. </li></ul><ul><li>Ex: </li></ul><ul><li>face-to-face meeting. </li></ul><ul><li>Telephone. </li></ul><ul><li>Video conferencing. </li></ul>
  6. 6. The communication process <ul><li>To be effective verbally communicator you should be : </li></ul><ul><li>Show interest in topic, communicating your message, and in receiver of the message. </li></ul><ul><li>Be friendly in dealing with others. </li></ul><ul><li>Be flexible. </li></ul><ul><li>Be tactful. </li></ul><ul><li>Be courteous. </li></ul>
  7. 7. The communication process <ul><li>Nonverbal communication </li></ul><ul><li>Is the process by which information is shared and understood by two or more person using actions and behaviors rather than words. </li></ul><ul><li>Ex of nonverbal communication: </li></ul><ul><li>Body factors </li></ul><ul><li>Posture. </li></ul><ul><li>Body poses. </li></ul><ul><li>Facial expressions. </li></ul><ul><li>Gestures. </li></ul><ul><li>Dress. </li></ul>
  8. 8. The communication process <ul><li>Voice factors </li></ul><ul><li>Volume. </li></ul><ul><li>Tone. </li></ul><ul><li>Pitch of voice. </li></ul><ul><li>Rate of speech. </li></ul><ul><li>“ all these depend on the context of spoken words and the situation”. </li></ul><ul><li>Also all these factors can be sending message to others such as: </li></ul><ul><li>Fear. </li></ul><ul><li>Anger. </li></ul><ul><li>Acceptance and so on. </li></ul>
  9. 9. The communication process <ul><li>Proximity </li></ul><ul><li>Its involve some factors such as: </li></ul><ul><li>The distance between senders and revivers. </li></ul><ul><li>How your office is arranged. </li></ul><ul><li>The color of the office and whatever. </li></ul><ul><li>Characteristics of verbal and Nonverbal communication: </li></ul><ul><li>Immediate feedback. </li></ul><ul><li>Shorter sentences and words. </li></ul><ul><li>Less formal. </li></ul><ul><li>Prompt action </li></ul><ul><li>Simpler constructions. </li></ul>
  10. 10. The communication process <ul><li>Written communication </li></ul><ul><li>Is the process by which the information is shared and understood in written forms. </li></ul><ul><li>Characteristics of writing communication: </li></ul><ul><li>Delayed feedback. </li></ul><ul><li>Longer sentences and words. </li></ul><ul><li>More formal. </li></ul><ul><li>Focus on content. </li></ul><ul><li>Delayed action. </li></ul><ul><li>More complex building. </li></ul>
  11. 11. The communication process <ul><li>To be effective communicator in the written communication you must be: </li></ul><ul><li>Brief </li></ul><ul><li>Don’t make the message complex, but make it easy and avoid information overload. </li></ul><ul><li>Direct </li></ul><ul><li>Come right to the point and state it completely and accurately. </li></ul><ul><li>Be specific </li></ul><ul><li>Make it simple, clear, and avoid ambiguous words. </li></ul>
  12. 12. The communication process <ul><li>The receiver </li></ul><ul><li>is your reader or listener, also known as the decoder . </li></ul><ul><li>The feedback </li></ul><ul><li>Is the message receiver react or response to the message sender, It has several forms such as: </li></ul><ul><li>Desired feedback based on a clear understanding of the message. </li></ul><ul><li>Undesired feedback because of misunderstanding of the message or miscommunication. </li></ul>
  13. 13. The communication process <ul><li>Knowing How to Give Effective Feedback </li></ul><ul><li>Be Descriptive. </li></ul><ul><li>Don’t Use Labels. </li></ul><ul><li>Don’t Exaggerate. </li></ul><ul><li>Don’t Be Judgmental. </li></ul><ul><li>Be positive. </li></ul><ul><li>Be realistic. </li></ul>
  14. 14. Listening skills <ul><li>Listening </li></ul><ul><li>Its means message in thoughtful and correct manner to accurate understanding what it mean . </li></ul><ul><li>Why listening is important? </li></ul><ul><li>The average person spends about 70 percent of each day engaged in some type of communication. Of that time, </li></ul><ul><li>45 percent is spent listening , 30 percent speaking, 16 percent reading, and only 9 percent writing. </li></ul>
  15. 15. Listening skills <ul><li>Inhibitors of effective listening </li></ul><ul><li>Listening only for the facts. </li></ul><ul><li>Lack attention to the speaker. </li></ul><ul><li>When the subject is uninteresting. </li></ul><ul><li>Noise. </li></ul><ul><li>Trying to make an outline of everything we hear. </li></ul><ul><li>Thinking ahead. </li></ul>
  16. 16. Listening skills <ul><li>To be effective listener you must do the following: </li></ul><ul><li>Stop talking. </li></ul><ul><li>Ask questions. </li></ul><ul><li>Don’t interrupt. </li></ul><ul><li>Show interest. </li></ul><ul><li>Give your undivided attention. </li></ul><ul><li>Don’t jump to conclusions. </li></ul><ul><li>Listen for what is not said. </li></ul><ul><li>Listen to how something is said. </li></ul>
  17. 17. Inhibitors of effective communication <ul><li>Perception </li></ul><ul><li>Two of the biggest source of perceptual differences are: </li></ul><ul><li>Differences in education. </li></ul><ul><li>Differences in experience. </li></ul><ul><li>Noise </li></ul><ul><li>Is any disturbance or interference that reduces the clarity of the communication. </li></ul><ul><li>Language </li></ul><ul><li>The differences in language and meaning of both senders and receivers of message. </li></ul><ul><li>Information overload </li></ul><ul><li>This mean the processing information ability of senders and receivers has been exceeded </li></ul>
  18. 18. The benefits of effective communication <ul><li>Improved employees response. </li></ul><ul><li>Quicker problem solving. </li></ul><ul><li>Stronger decision making. </li></ul><ul><li>Increased productivity. </li></ul><ul><li>Stronger business relationships. </li></ul><ul><li>Enhanced professional image. </li></ul>
  19. 19. THANK YOU