This document discusses communication skills and soft skills. It defines soft skills as personality traits and interpersonal skills that are important for job success. Some key soft skills mentioned include stress management, time management, conflict management, and interpersonal skills. The document then discusses various types of communication skills, including verbal communication skills like writing and speaking, as well as non-verbal communication skills like eye contact and gestures. It describes the process of communication and emphasizes the importance of effective communication through listening skills, clarity, and avoiding common barriers.

1. CHIRAYU K.C. BAJAJ COLLEGE OF EDUCATION POST
GRADUATE DEPARTMENT OF EDUCATION, NAGPUR
SESSION 2017-19

2. SUBJECT : EXPOSITORY WRITING
SUBMITTED BY:
HARSHITA ANKIT AGRAWAL
M.Ed (1st Semester)
A
PRESENTATION
ON
COMMUNICATION SKILLS

3. WHAT ARE SOFT SKILLS?
• Soft skills are sometimes referred to as transferable
skills or professional skills or social skills.
• “Soft skills” is the ability required and expected from
persons for finding a suitable job, its maintenance and
promotion.
• “Soft skills” is a term used by employers to describe the
personality traits and interpersonal skills required of
employees to succeed in almost any job.
• Soft skills tend to come from life experience.

4. TYPES OF SOFT SKILLS

5. Some other soft skills include:
 Stress management
 Time management
 Conflict management
 Interpersonal skills
 Decision making and problem solving
 Self confidence
 Ethics, morals and professionalism
 Positive attitude
 Self motivated
 Self Organised
 Flexibility

7. • To handle interpersonal relations.
• To take appropriate decisions.
• To communicate effectively.
• To have good impression and impact to gain
professional development.
• It serves well in numerous occupations.
• It makes hard skills valuable.
• It makes you distinguishable from others.
• It ensures productive, collaborative and healthy
work environment.
• More the soft skills, more will be the demand.
• High level of soft skills provides great level of
success.

9. Hard Skills
Soft Skills
Hard skills are specific, teachable abilities that can be defined and
measured. They are tangible.
Soft skills are personal attribute that enable someone to interact
effectively with others. They are less tangible and harder to quantify.

10. Hard Skills
• Rule- based
• Technological/ Scientific
• Industrial/ Mechanical
• Tools & technique
• Computer skills
• Specialized
• Procedural
• Predictable
• Tangible
• Explicit
Soft Skills
• Experience- based
• People related
• Attitudinal
• Behavioral
• Non- domain specific
• General
• Trans-situational
• Non- technical
• Intangible
• Implicit & tacit

12. What is COMMUNICATION SKILLS ?
 Communication is the process of sending and
receiving information among people.
 Communication skills is the ability to use language
(receptive) and express (expressive) information.
 Exchange of information.
 Two way process.
 From sender of information to receiver of
information.
 Information should be exchanged in its entirety.
 Its often distorted.

14. Communication Goals
• To get and give information
• To persuade
• To ensure understanding
• To get action
• To change behaviour

15. Basic Communication Principles
• Everything we do is communication.
• The way we begin our message often determines the
outcome of the communication.
• The way message is delivered always effects the way
message is received.
• The real communication is the message received , not the
message intended.
• Communication is a two way street- we have to give as well
as gather.

16. Four main ways to communicate include:
 Reading
 Writing
 Speaking
 Listening
Common Ways To Communicate

17. Process of Communication

18. Source:
• Why to communicate?
• What to communicate?
• Accuracy of the Information to be communicated.
Encoding:
• The process of transferring the information you want to
communicate into a form that can be sent and correctly
decoded at the other end.
• Ability to convey the information.
• Eliminate sources of confusion. For e.g. cultural issues,
mistaken assumptions, and missing information.
• Knowing your audience.

19. • Verbal Communication Channels
– Face-To-Face meetings,
– Telephones,
– Video Conferencing.
• Written Communication Channels
– Letters,
– E-mails,
– Memos,
– Reports.

20. • Effective decoding:
– Listen actively,
– Reading information carefully,
– Avoid Confusion,
– Ask question for better understanding.
Receiver:
 The audience or individuals to whom we are sending the
information.
The Influence For Receiver:
• The prior knowledge can influence the receiver’s understanding
of the message.
• Blockages in the receiver’s mind.
• The surrounding disturbances.

21. Feedback:
Feedback can be:
• Verbal Reactions and Non-Verbal Reactions.
• Positive feedback and Negative feedback.

22. Effective Communication
• “Effective communication is the communication which
produces intended or desired result”.
• Effective Communication is a two way process –
sending the right message and to the right person.
• Effective communication includes all the aspects of
visual, auditory and kinaesthetic language to appeal
the listener.

23. The 7c’s Of Effective Communication
• 1. Completeness
• 2. Conciseness
• 3. Consideration
• 4. Clarity
• 5. Concreteness
• 6. Courtesy
• 7. Correctness.

24. Essentials Of Good Communication
• Knowledge
 Spontaneity in conversation
 Level of conversation
• Organising your thoughts
• Participating in discussions
• Body Language
 Show and Tell
• Being a good listener
 Listening and hearing

26. Verbal Communication Skills
 Verbal communication entails the use of words in
delivering the intended message. The two major
forms of verbal communication include written and
oral communication.
It’s effectiveness depend upon:
• Words you choose
• Vocabulary
• Grammar
• Idioms and slang

27. Types Of Verbal Communication
1. Written communication
Written communication includes traditional pen and
paper letters and documents, typed electronic
documents, e-mails, text chats, SMS and anything
else conveyed through written symbols such as
language.
2. Oral communication
Oral communication is the spoken word, either
face-to-face or through phone, voice chat, video
conferencing or any other medium.

29. Vocal Communication Skills
 Vocal communication entails the voice of the speaker and
its quality which is used to communicate the message.
 Vocal communication is a combination of linguistic and
musical skills that gives meaning to the language through a
blend of paralanguage skills such Inflection, rhythm and
tone.
It’s effectiveness depends upon:
• Loudness
• Clarity of speech
• Pitch range
• Tone of the voice
• Rhythm and rate of speech

30. Non- Verbal Communication Skills
 Nonverbal communication entails communicating by
sending and receiving wordless messages.
It’s effectiveness depend upon:
• Eye contact
• Facial expressions
• Gestures
• Posture and body orientation
• Proximity
• Paralinguistic
• Humor

31. Active Listening
• The process of recognising, understanding and
accurately interpreted communicated messages
and responding to spoken and/ or non- verbal
messages.
 Steps to active listening:
 Hearing
 Listening
 Evaluation
 Respond

32. Techniques Of Active Listening

33. COMMUNICATION BARRIERS
• Language
• Body language
• Selective hearing
• Power struggles
• Self made assumptions
• Disrupted sources
• Perpetual bias
• Cultural differences
• Lack of information and knowledge
• Pre- conceived ideas
• Jumping to conclusion
• Semantic Barriers
• Emotional or Psychological Barriers
• Organizational Barriers
• Barriers in Superiors