Human Resources & Information System Professional

1. KARREN L. WILLIAMS
3403 Sabine Street • Gulfport, Mississippi 39501 • 601-270-9290 • karren.williams33@gmail.com
STATEMENT OF PURPOSE
To effectively contribute to the objectives and goals of an innovative organization through the successful
application of my proven experience, strong work ethic, education/training, and exceptional leadership and
administrative skills.
SUMMARY OF QUALIFICATIONS
Strategic leader with a track record of building partnerships with all levels of managers and leaders, and a history
of implementing successful HR programs. Known for innovation and lateral thinking skills; consistent success in
solving a diversity of demanding business problems. Core competencies include:
• Relationship Building
• HRIS Implementation
• Office Automation & Administration
• Benefit Implementation
• Planning & Budgeting
• Staff Leadership/Development
Computer Skills:
Microsoft Word, Excel, Access, PowerPoint, PeopleSoft, SQL, Windows XP, and Desktop Publishing
EDUCATION
UNIVERSITY OF SOUTHERN MISSISSIPPI - Hattiesburg, MS December 2004
B.S., Business Administration
• Emphasis: Management Information Systems
• Minor: English
PROFESSIONAL EXPERIENCE
TEK SYSTEMS - Gulfport, MS March 2015 to November 2015
PeopleSoft/Ultipro Super User
• Provided guidance to hospital employees by answering questions related to Benefit Plans (i.e. medical, dental, life,
LTD), FSAs, qualifying life events and open enrollment
• Completed a variety of project construction/testing in support of the new PeopleSoft benefits administration
system, open enrollment and mid-year plan changes
• Served on the Compensation & Benefits re-implementation team of the PeopleSoft Benefit Administration system
by creating new processes to drive desired results
• Configured and tested system setup based on clients specified request.
• Assumed the role of Benefits Specialist within two months of employment contract
• Actively participated on the HCM in-house team/work group responsible for special projects intended to increase
efficiency and enhance effectiveness of the Compensation and Benefit department
• Liaison between employees and insurance providers to resolve benefit issues
• Coordinated with the benefits team for Open Enrollment (including coordinating with external vendors as well as
crafting internal communications)
• Ensured that strict confidentiality was consistently maintained with respect to all HIPAA protected and sensitive
records, documents, and related information on behalf of the Hospital

2. KARREN L. WILLIAMS PAGE 2
T' CAKES BAKERY & MORE - Gulfport, MS February 2012 to May2014
Business Development Consultant
• Developed and implemented marketing strategies to grow revenue, establish vendor relationships, expand our
customer base, and provide the highest level of customer service
• Demonstrated advanced skill and creativity in icing and decorating beautiful, custom cakes to the customer's
specified instructions and expectations
• Managed a family owned/operated bakery encompassing all aspects of business operations to include food
preparation and service, business development, securing contracts, sales and marketing, purchasing, and hiring and
training of part-time associates
• Responsible for staffing/recruitment, hiring, training and development, and mentoring of associates
• Developed plans to address key business issues, impact business, and achieve desired results
• Provided effective leadership and training to 2-full-time bakers and 2-part-time sales/customer service associates
HANCOCK BANK - Gulfport, MS October 2009 to January 2012
Bank Vault Teller
• Ensured appropriate branch cash supply, ordered currency, prepared currency shipments and verified money
shipped to the branch
• Opened and closed vault daily, controlled cash in vault, and distributed daily cash to tellers
• Provided friendly, accurate, knowledgeable, quick and courteous customer service, effective cross-sales, efficient
and accurate transaction processing, accurate balancing of daily transactions and proper support of line operations
• Conducted transactions with speed, accuracy and efficiency while meeting or exceeding service quality standards
COMPUTER PROGRAMS & SYSTEMS, INC. - Mobile, AL March 2006 to October 2008
Clinical Support Representative
• Demonstrated newly purchased software to facilities in an effort to increase workflow and productivity
• Educated and trained hospital and medical office staff on newly implemented clinical software to include LIS,
RIS, Cardiopulmonary, PT, Transcription, and Pathology
• Provided telephone support to clients to address and troubleshoot issues within the computer application
• Compared, corrected errors, and re-entered data within source documents to detect errors
• Provided expert clinical information systems knowledge and resolutions to hospitals in order to address major
issues or concerns.
PEAR RIVER COMMUNITY COLLEGE - Hattiesburg, MS March 2005 to November 2005
Computer Instructor
• Conducted classroom instruction to students on MS Office applications, E-mail, and Internet browsing
• Employed highly polished platform teaching skills, demonstration-performance, lecture, guided discussion, and
other teaching methods
• Created a motivating and stimulating educational environment that promoted optimum student learning
UNIVERSITY OF SOUTHERN MISSISSIPPI - Hattiesburg, MS July 2001 to August 2003
Senior Secretary
Demonstrated a high level of customer service and professionalism in planning, coordinating and carrying out the
efficient day-to-day clerical and administrative support activities for senior-level executives and support staff
Provided effective leadership, training, and mentorship to 2-student workers
Provided technical training/assistance to faculty and staff on newly implemented PeopleSoft Student Information
System
FLORIDA DEPARTMENT OF CHILDREN & FAMILIES - Davie, FL March 2000 to January 2001
Staff Assistant
Provided administrative support to the District Program Manager to include information and records management,
timekeeping, phones, calendar management, office supply inventory management, and invoice processing

3. Scheduled meetings for district program manager with government and private agencies