1. Robyn Stills Robyn.stills@outlook.com
PROFESSIONAL SUMMARY
A highly resourceful administrative professional. Excellent listening skills, oral and written communications.
Enjoys learning new programs and processes. A team player who is able to work in any environment with
minimum supervision. Diverse experience includes: Microsoft Office Suite, Event Planning, Communications,
Data Entry, Customer Service, Recruiting and General Medical.
SKILLS
Administrative, Microsoft Office Suite, Data entry, Customer Service, Medical knowledge, Client-focused,
Computer proficient, Strong organizational skills, Meeting planning, Fast learner, Strong interpersonal skills,
Excellent multi-tasker, Strong communication skills (Written & Verbal), Time management, Process
Improvement
PROFESSIONAL EXPERIENCE
American Cancer Society – Atlanta, GA June 2015 – October 2015
Making Strides against Breast Cancer Recruiter
• Recruit and prospect for MSABC Team Leader by phone to fundraise and participate in various
MSABC events
• Accurately track cultivation activities and fundraising progress using event database
• Provide ongoing coaching, motivation and support to Team Leaders to ensure their needs and
expectations are met
• Provide Teams Leaders with logistical support and training on fundraising strategies and tools
• Able to quickly build rapport with MSABC Team Leaders
• Work with Team Leaders to help increase fundraising efforts
Kaiser Permanente – Atlanta, GA February 2014 – February 2015
Contact Center Service Associate
• Supported clients in scheduling, canceling, and/or rescheduling appointments
• Addressed customer service inquiries in a timely and accurate fashion
• Demonstrated mastery of customer service call script within specified timeframes
• Verified that information in the computer system was up-to-date and accurate
• Properly directed inbound calls in phone queues to improve call flow
American Cancer Society – Atlanta, GA June 2013 – September 2013
Administrative Assistant
• Dispatched reports to members to keep them informed of news regarding American Cancer Society
• Initiated contact to recruit potential members
• Organized book sale fundraiser
• Coordinated/ hosted various venders visiting the offices
EDUCATION
Year UP Atlanta Metropolitan State College – Atlanta, GA
• Year Up is a leading one-year career development program with 250 corporate partners around the
country; the program includes college-level courses, professional training, and a six-month internship
• Coursework in Public Speaking, Computer Networking Systems, Computer Applications, Project
Management, and Business Communications
Riverwood International Charter School – Atlanta, GA
High School Diploma