1. Katina Failla
_________________________________________________________________
1302 West Danish Red Trail
San Tan Valley, AZ 85143
480-310-7659
To Whom It May Concern:
Please accept the enclosed resume and my application in response to the open position for Administrative
Assistant Sr. I believe the requirements listed on the bulletin are well matched by my qualifications in a position
 Outstanding communication, organizational and interpersonal skills
 Computer literate and familiar with many technologies
 Highly detail-oriented, flexible and reliable,
 Handles a wide variety of situations through multi-tasking and prioritizing
In addition to the above qualifications, Ialso have an excellent working knowledge in Microsoft Office suite, along
with Adobe program such as Reader, and Photoshop; I also have experience working with HIPPA policies. Ialso
have excellent attendance record and have received consistentlyoutstanding performance evaluations throughout
my career.
I am motivated by creativity. Ienjoy working through a difficult task, turning illegible, incomprehensive projects
into a work of beauty. When I set my goal to obtain my Degree in Photography and Computer Graphics, it was
necessary for me to work full time to achieve this goal. Although that was a difficult and demanding time for me, I
strived at the challenge.
I am able to multi-task and prioritize my work. I am a quick study when being taught a new computer program.
Through my work experience not only have I grown as a person, but I have received immense satisfaction by being
able to meet and exceed goals that have been set for me. I am a people person and enjoy the daily interaction with
my co-workers and clients. I am not afraid of going the extra mile in order to complete assigned tasks.
If you are looking for someone who takes the initiative, accomplishes objectives, is career-minded, and places a
high value on personal integrity and professional work ethics, please call me to arrange an interview.
Thank you for taking the time to review my application. I look forward to hearing from you.
Sincerely,
KatinaM.Failla
Katina M. Failla

2. Katina M. Failla
1302 West Danish Red Trail • San Tan Valley, AZ 85143 • 480.310.7659 • katinafailla@hotmail.com
Page 1 of 2
OBJECTIVE
To have the opportunity to expand my skills and enhance my ability to perform them in a position as an Administrative Assistant in a
busy environment.
PROFILE STATEMENT
A number of years with experience as an administrative assistant in a fast paced, professional environment. A proven record of
efficiency in establishing, organizing and managing office procedures.Proficient in a wide range of computer applications. Excellent
scheduling skills and a strong background in customer relations. Recognized for the ability to manage multiple tasks and projects and
successfully meet deadlines. A self-directed worker who enjoys a fast paced work environment.
Outstanding office skills and knowledge of office management procedures. Provided administrative and secretarial support to a large
department, managed a number of simultaneous projects and met deadlines consistently and accurately. An independent worker
recognized for a proactive approach to problem-solving.
EDUCATION
Collins College, Tempe, AZ
Oct ’01 - Dec ‘04 Collins College, Tempe, AZ
Bachelors of Arts Degree in Animation
Associate of Occupational Studies Degree in Animation
Certificate in Computer Graphics
Northwest College, Powell, WY
Sept ’96 - May ’99 Northwest College, Powell, WY
Associates ofApplied Science Degree in Photography
TECHNICAL SKILLS
• MS Word • Excel • Outlook • PowerPoint
• Adobe Photoshop • Adobe Illustrator • Adobe Publisher • Typing skills
CORE COMPETENCIES
• Organizational and planning skills • Communication skills • Multi-tasking
• Information gathering and management • Decision-making • Problem-solving
• Flexibility • Reliability • Teamwork
EXPERIENCE/QUALIFICATIONS
Jun ’16 – Present
Banner Staffing Services
Administrative Assistant C-Suite/Med Staff Service BIMC, San Tan Valley, AZ 85410 480-394-4066
• Guides leaders in the coordination of meetings, agendas and follow up
• Assist Leaders with calendars by setting up meetings, canceling, rearranging meetings and adding travel time, also accept or
decline meeting on leaders behalf.
• Enter in invoice, check request form, and expense forms into Fortis for payment
• Scanned and uploaded documents into Morrisey Credentialing and attach to the Doctors files.
• Utilize communication skills to establish routines & structures with facility leaders in the coordination of day to day operations
• Filed, faxed, copied, scanned, answered phone calls.
• Created spreadsheets for upcoming events to track attendance.
• Opened and disperse mail to the appropriate person and location with in Banner facilities.
• Helped the Corporate suite with anything they needed with setting up for meetings, travel or with their schedule.
• Was given special projects to work on and complete each week
• Updated the credentialing program with doctors current list of credentials needed for BIMC and BGFMC

3. EXPERIENCE/QUALIFICATIONS cont. Katina M. Failla Resume page 2 of 2
Nov ’13 – Nov ‘15
University of Phoenix
Enrollment Representative, Phoenix, AZ85040 (602) 387-3638
• Provided prospective online students with the highest level of customer service through effective phone, and email communication.
• Provided information to potential students with respect to program format, admissions, degree options,requirements, expectat ions,
costs,and providing information financial aid options.Ensures new students are oriented with workshops to t he help the student
prepare for the online platform prior to starting class.
• Utilizes critical thinking and problem solving skills to address and resolve student issues and ensure a positive student exp erience.
Addresses potentialstudent concerns and seeks appropriate resolution to potential problems.
• Assists the student by performing appropriate follow up and coordination with grad team members. This includes working with
Academic Advisors and Finance Advisors.
• Work with previously enrolled students formatriculation to the next level program. This includes providing information on
admissions, degree options,and requirements as provided by the partner institution, and providing information on partner institutio n
policy, practices and rules, requiring the use of judgment and discretion.
• Assists studentsin making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options an d
program information. Act as a personal coach to help students select a degree, complete the online enrollment process,and make a
smooth transition into the online classroom.
Sept ’12 - Oct ‘13
Education Management Corporation
National Admissions Representative, Phoenix, AZ85040 (412) 960-9763
• Conducts outbound calls to prospective students to determine level of interest in furthering their education.
• Transfer and/orschedule appointments with prospective students to the appropriately selected college.
Jul ’09 - Sept ‘12
Mollen Immunization Clinic, Scottsdale, AZ85255 (480) 214-2000
Recruiting, Scheduling & HR Support
• Elevated from Client Relations Corporate Sales and Marketing Department to the Brainshark Department for creation of training
material for 200,000 nurses (requirements: Photoshop,Brainshark, PowerPoint, Presenter Media)
• Promoted from Recruiting & Scheduling Specialists to assist in Client Relations Corporate Sales and Marketing Department
• Excellent communication skills as demonstrated with existing clients (phone, email, fax)
• Promoted to lead representative for the New Hampshire & Arizona School based Immunization Program ‘10-’11 school year
• Coordinated flu shot clinics in all 50 state region,
• Instructed nurses and clerks to their daily clinics in hub, retail, community center, corporate settings and schools
• Review nurse/clerk application and resumes, and referred qualified candidates for open positions
• Co-creator of the marketing and training material released to over 100,000+ nurses nationwide
• Proficient in Microsoft Office Suite, MapPoint, Brainshark and working knowledge of BCBSAZ Eligibility and Benefits online,
Endeavor Medicare Advantage online, Sales Force, Teleform, and Imagine Billing System
Jan’07 - Jun’09
Ricker Atkinson McBee & Morman Assoc. Engineering, (RAMM) Tempe, AZ 85282 (480) 921-8100
Assistant Dispatcher
• Received incoming calls requesting inspection and sampling to be done on construction sites
• Scheduled & Dispatched up to 55 field technicians including 12 Special Inspectors
• Notified technician daily of their next day’s schedule
• Updated paperdispatching systemto Excel program system
• Promoted to point person for organizing and cataloguing the printed structuralplans
• Worked closely with incoming bids, proposals and contracts
• Experienced use of all general office equipment also in Microsoft Office Suite

4. Katina M. Failla
1302 West Danish Red Trail
San Tan Valley, AZ 85143
480.310.7659
katinafailla@hotmail.com
REFERENCES: Professional/Personal
Tenisha Cohen
Jewish Family Children’s Services
High Needs Case Manager
1255 W Baseline Rd Ste B
Mesa, AZ 85202
(602) 919-7052
Amy Clark
University of Phoenix
Enrollment Representative
Address:3157 E Elwood St,
Phoenix, AZ 85034
480-265-5509
Fayetta Willman
University of Phoenix
Enrollment Representative
Address:3157 E Elwood St,
Phoenix, AZ 85034
602-391-3002
Melissa Miller
R.A.M.M Engineering
Laboratory Technician
2105 S Hardy Dr #13
Tempe, AZ 85282
623-826-9106