Creative and detail-oriented professional with over 20 years of experience in project management, operations, training and development. Recognized for strong leadership, communication, and problem-solving skills. Provides references for leadership roles with Microsoft and PricewaterhouseCoopers developing training programs and managing resources.

1. Lea M. Radzai
111 Dyer Court
Limerick, PA 19468
C: 215-620-1191
Email: lmradzai@msn.com
SUMMARY
Creative, detail-oriented, experienced professional with a passion for lifelong learning. Recognized for
leadership and collaborative skills through project management to ensure roles and responsibilities were
understood and quality results achieved. Strong listening and communication skills demonstrated through the
facilitation and acclimation of group and corporate cultures. Effective problem solver with strong goal
orientation.
PROFESSIONAL EXPERIENCE
Home Business 2013 – Present
Network Marketing
 Attend and contribute to daily training calls
 Attend periodic trade shows
 Market discount travel memberships utilizing website traffic
 Develop marketing strategies to engage and attract new representatives
 Follow up with customers via phone and e-mail
 Relationship Management
Microsoft 2004 – 2012
Operations Specialist
• Developed and delivered Operational Excellence presentation for Program Manager Essentials training
program. This training targeted approximately 60 Federal Program Managers, one-third of whom in-
role less than 12 months.
• Managed maintenance of Public Sector resource profiles in order to assure flow into tasking tool for
headcount and assignment purposes.
• Extensive experience using Changepoint to manage resource profiles, engagement data and invoicing.
• Established standardized weekly reporting, facilitating Project Manager and Program Manager
meetings as well as normalizing customer relationships and enabling efficient invoice approval.
• Strong collaboration with stakeholders and contracting team to ensure adherence with Controls and
Compliance.
• Respected business partner, considered SME by Operations Team, Stakeholders and Field
Management.
• Established and maintained strong relationships with stakeholders, customers and vendors resulting in
a clean, efficient business.
• On-boarded and mentored 6 Operations Specialists, training them on the specific requirements and
nuances of Federal customers.
• Worked closely with Project Managers to assure business ran smoothly while a Program Manager was
on leave.
• Member of Advisory Board overseeing the vendor pool allowing Operations to scale with field growth.
• Established an interim expense approval process to assure Federal per diems are adhered to and
receipts in-hand, facilitating clean payable invoices.
Upper Merion School District 2002 - 2004
Substitute Teacher
Kelly Services 2002 – 2004
Temporary services as requested

2. Lea M. Radzai Page 2
PricewaterhouseCoopers, Philadelphia PA 1995 – 2001
Senior Associate – Training and Development 1999 – 2001
• Managed New Hire Orientation Program (including coordination, facilitation and instruction) ensuring all
new hires were provided information to successfully assimilate into the Firm.
• Expanded New Hire Orientation Program providing participants with live technology training.
• Brought the New Hire Orientation Program in-house and negotiated lower hotel rates, saving the Firm
approximately $1,000 per participant.
• Developed a workshop to complement the Peer Advisory Liaison (PAL) Program ensuring experienced
hire PALs were equipped with the tools and information required to effectively and consistently mentor
assigned new hires.
• Managed the assignment process for the PAL program assuring appropriate industry and service line
fits for all new hires.
• Redesigned the Work-Life Effectiveness / Diversity Awareness and Career Management portions of the
New Hire Orientation Program in the Socratic Method from a slide presentation.
• Coordinated, facilitated and co-instructed Leadership Foundations Training in multiple sites providing
the materials to effectively function in the role.
• Service Line Lead working closely with Partners and Resource Managers assuring right staff, right
training, right time.
• Identified internal and external course offerings to comply with AICPA continuing education compliance
regulations.
Human Resources Associate 1995 – 1998
Human Relations
• Conceived, designed and implemented new employee orientation program.
• Revised and updated orientation program keeping pace as the organization changed.
• Assisted with identification of on-the-job development needs and made referrals for training
opportunities.
• Acted as liaison between employees and functional/support services, identifying resources and making
referrals.
• Functioned as general information specialist, trouble-shooter and problem solver.
Generalist
• Recruited, processed, maintained and terminated consulting professionals and administrative staff.
• Processed background checks, payroll paperwork, equipment requirements, etc. for new and
transferring employees.
• Generated monthly training credit updates and opportunities to ensure compliance with AICPA
continuing education regulations.
• Initiated personnel file audits for I-9 and Independence to assure compliance with Federal and SEC
guidelines.
EDUCATION & CERTIFICATION
Temple University – 1995
Bachelor of Science in Education – Summa Cum Laude
Golden Key National Honor Society, President’s Scholar, Dean’ List