This document is a resume for Lisa Freer. It summarizes her administrative and customer service experience over the past 30 years, including roles in project management assistance, training floor supervision, student administration, and personal assistant work. Her skills include proficiency in Microsoft Office, database management, record keeping, and customer service.

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LISA FREER
BOYUP BROOK| WA | 6244
M: 0456 212 340 | E: lisa.freer@outlook.com.au
PROFILE
Administrative professional offering advanced versatile office skills and
proficiency in Microsoft Office programs. Strong planner and problem solver who
adapts to change, works both independently and within a team. Able to juggle
multiple priorities and meet tight deadlines without compromising quality and
exceeds expectations.
KEY SKILLS AND EXPERIENCE
 Experience in providing a high standard of administrative support,
professional customer service and handling complex detailed enquiries
 Demonstrated high standard of written, verbal and interpersonal
communication skills with attention to detail
 Knowledge and experience in advanced computer and keyboard skills
maintenance of electronic records and filing systems. High standard of
research and analysis skills
 Demonstrated experience in diary and calendar management and
organizational and time management skills
 Self-starter with a high standard of time management with established ability
to work both independently and as part of a team
COMPUTER SKILLS
Microsoft Office Suite
MYOB
E4SE – (Project Management Accounting)
Callista – (Information/Reporting Management)
TRIM – (Records Management System)
Invoicing Records Management Reporting
Database Administration Executive Support Front Desk Reception
Event Management Training Manuals Travel Coordination
PROFESSIONAL DEVELOPMENT
 Extensive Communication Skills
 Cross Cultural Awareness and Training
 Customer Service – Customer complaints and Managing difficult customers
 Record Training – Document Control
 Managing Occupational Risk

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CAREER SNAPSHOT
Organisation Position Dates
PD Leading Enterprises Training Floor Supervisor and
Administration
2015-2016
Edith Cowan University Student Officer 2011-2015
Richards Mining Services Training Scheduler 2011
Coffey Environments Project Manager Assistant/ Accounts
Administrator
2010-2011
Converge International Information Analyst/Online Trainer/
Contract Administrator
2007-2010
Target Australia Customer Service Administrator/
Administration Assistant
1984-2007
PROFESSIONAL EXPERIENCE
PERSONAL ASSISTANT
John Rich Real Estate 2016 – Current
 Assist Director with various tasks, including marketing/advertising projects.
 Promoting properties through online resources to help facilitate the buying
and selling process.
 Monthly reconciliation of Trust Account in preparation for annual audit.
 Handling monthly bank reconciliations in preparation for Quarterly BAS
Statements.
 Implemented online paperless client document delivery, reducing
administration duties and agents time.
 Developed skills in client liaison.
TRAINING FLOOR SUPERVISOR AND ADMINISTRATION
PD Leading Enterprises 2015-2016
 Actively support participants ensuring the standards for Mental Health and
Disabilities are adhered to. Supporting the philosophy and structure of the
milieu through supervision of the participants in a manner that is
developmentally appropriate.
 Provide opportunities and encourage problem solving skills in a safe and
secure environment allowing the patients to freely express themselves.
Working closely with the Recovery Mentor in providing crisis interventions with
participants when required.
 Offer assistance with daily living skills and provide personal hygiene support
ensuring dignity, respect and privacy are maintained at all times.
 Facilitate group activities and planned daily schedule of environment,
communicating with case managers, parents, OT's and others for inclusion as
required. Increase client’s participation in group activities aimed at improving
their social skills and mental health. Working closely with facility team and
management to maintain structure, and coordinate efforts to keep patients
engaged.

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TRAINING FLOOR SUPERVISOR AND ADMINISTRATION CONT..
 Supervise and train 20-25 low to high needs participant’s on a daily basis,
while liaising with stakeholders to coordinate work deadlines and services.
Work with the facility recovery mentor to set the standards of work practices
to ensure quality of product and services to our customers are met in line with
participant’s capabilities.
 Ensure compliance with industrial Occupational Health and Safety regulations;
report any anomalies to facility manager.
 Prepare invoice information on completion of job for facility manager and on
approval complete invoice process via MYOB. Assist manager with day to day
operations and administration tasks including payroll, updating participant and
supplier records. Maintain required paperwork and documentation in line with
confidentiality of records relating to clients' treatment and medical history.
 Act as First Aid Officer, schedule medical appointments and provided
transportation.
STUDENT PROGRESS OFFICER/STUDENT INFORMATION OFFICER
Edith Cowan University 2011 - 2015
 Undertake processing of undergraduate applications. Ensuring diligent
documentation, record keeping and updates to various student management
systems; adhering to confidentiality obligations and managing sensitive
information both at a business level and ensuring government agency
information is correct.
 Demonstrate a high level of oral and written communication and customer
services skills with internal and external customers both domestic and
international.
 Undertake qualifications assessments, conduct Grade Point Average
calculations.
 Liaise with Senior staff and Coordinators on review processes. Ensure
sufficient English criteria are met for individual applications, adhering to the
English Policy.
 Respond appropriately to complex and detailed enquiries from prospective
students and from staff, using judgement, initiative and knowledge of
undergraduate admissions policies.
 Prioritising daily work load, working within the team to reach daily
productivity goals. Contributing to weekly meetings for system/processing
improvement.
 Provide advice regarding admission policies and procedures to all areas in the
University including Student Recruitment and Careers, Student Central and
Faculties.
 Participate in ECU promotional events including Careers Expo’s and ECU Open
Days by advising prospective students and parents on ECU courses and
Admissions requirements.
 Supporting students with course information, unit selection and learning
advice to ensure student meets course requirements. Creating course plans
and learning pathways to meet the specific needs of students.

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RESPITE CARER
James Kaisserian & Family 2012 – 2015
 Actively engage in daily activities that involve planning and processes such as
reading, cooking and gardening.
 Supporting James by way of clear communication and challenges to keep him
active and engaged.
 Providing companionship and support during daily activities.
 Communicate with family to understand expectations and requirements and
proposed activities.
 Observe and report to parents changes in health and wellbeing.
 Personal care, support with personal hygiene.
TRAINING SCHEDULER
Richards Mining Services 2011
 Undertake trainer scheduling on a daily basis. Ensuring that all trainers are
utilized and course maximums are achieved.
 Monitor Power pro data systems to reflect up to date trainer information.
 Produce & maintain training schedules for 3 locations to ensure fluidity of
courses, student numbers and trainer allocation.
 Prioritise deadlines to ensure course outcomes are achieved and information is
communicated in an effective timely manner.
 Work with Administration team to ensure established processes and
procedures are maintained.
 Comply with & promote company safety policies & instigate safe work
practices.
ACCOUNTS ADMINISTRATOR/PROJECT MANAGERS ASSISTANT
Coffey Environments 2010 – 2011
 Work within the Administration team to ensure established processes and
procedures are maintained. Comply with & promote company safety policies &
instigate safe work practices.
 Produce & maintain document management system of project summaries
approved by the client for major projects to be used as a marketing tool.
Multitasking across multiple projects to meet deadlines.
 Bookings systems management – travel, accommodation and site specific
vehicles.
 Perform a range of administrative, clerical and other duties. Undertake
invoicing clients on a weekly basis, ensure project files are established &
maintained

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INFORMATION ANALYST/ONLINE TRAINER/CONTRACT ADMINISTRATOR
Converge International 2007 – 2010
 Contracts management involving the use of Epicor Data Management System
to create and update client contracts to ensure accurate billing of clients.
Research and analyse data to ensure accuracy of data management systems.
 Monitor and improve applications and systems utilised by Information’s
Solutions & Analysis team.
 Undertake projects to expand systems and services such as packages for
online training. Train and assist company service providers (staff) in all facets
of Converge International processes related to data management, reporting
and payroll.
 Plan and prioritise work to meet broadly defined outputs and timeframes.
Ensure the provision of accurate information to both internal and external
individuals in a timely and professional manner.
 Co-Developed comprehensive training manual to enable online training
AWARDS
Vice Chancellor’s Staff Awards 2013- ‘Service to the university community’
Student Information Office, Edith Cowan University
PHOTOGRAPHY: Images used in Sun City News 2013 for a Cycling Event
promotion
Images used in promotional material for the play Standing on
Ceremony held at the Melbourne Midsumma Festival 2014
EDUCATIONAL QUALIFICATIONS AND COURSES
2016: CPR and First Aid Certificate
2007: Introduction to Psychology (towards Bachelor of Arts)
2002: The Churchill Clinic
Introduction to Psychotherapy and Counselling

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REFEREES
John Rich
Director
John Rich Real Estate
Phone: 0429 101 264
Email: info@johnrichrealestate.com.au
Craig Fanderlinden
Training Facility Manager
PD Leading Enterprises
Phone: 0403 826 679
Email: craig.fanderlinden@outlook.com
Jayne Jones
Admissions Coordinator
Edith Cowan University
Phone: 0434 915 820
Email: jayne.jones@ecu.edu.au
Diarmuid McDonagh
Previous: Manager, Information Solutions
Converge International
Phone: 0407 772 136
Email: dmcdonagh@netspace.net.au