1. Highly motivated employee with 25+ years of experience in sales, customer relations/customer service, and administrative skills. I
am seeking a challenging position to utilize my exceptional organizational, leadership skills, human relations, staff recruitment
and retention with a company that offers the opportunity for professional growth.
SUMMARY OF QUALIFICATIONS
 Responsible for driving sales andselling with a focus on customer service
 Training, coaching anddeveloping a team of associates
 Coaching associates on metrics to improve performance in sales
 Enforcing policies, procedures andstandards according to companyprotocol
 Monitor andaddress performance issues in a timely manner
 Promote a positive workenvironment resulting in turnover reduction
RELEVANT EXPERIENCE
SALES MANAGER| MACY’S MEMORIAL CITY, HOUSTON, TX September 2014 – Present
 Responsible for driving sales and providing excellent customer service to the public, along with resolving employee and
customer relations issues. I conduct trainings andcoaching to develop a teamof associates to performwell in their respective
work areas
 Exercise authority as manager concerning staffing needs, scheduling, training, performance appraisals, salary
recommendations and execution of the store discipline program when appropriate
 Enforcing policies and procedures according to company’s guidelines
 Promote a positive work environment for employees
SALES SUPERVISOR | MACY’S, LAFAYETTE, LA NOVEMBER 2012 –September 2014
 Assisted customers with resolving issues on a daily basis.
 Supervised associates to improve performance with sales goals
 Analyzed sales reports to monitor and address performance
 Resolved employees conflicts to promote a positive work environment.
ASSISTANT MANAGER | TALBOTS, BIRMINGHAM, AL March 2011 –March 2012
 Assisted with recruiting and developing a strong selling team
 Assisted in creating a store environment to provide good sales and customer experience
 Executed visual merchandising direction for team
ASSISTANT MANAGER | NEW YORK & COMPANY, BIRMINGHAM, AL JUNE 2005 –February 2011
 Assisted with networking, recruiting, hiring, and onboarding process for new hires
 Assisted with weekly training and coaching new team members
 Provided customer and associates with a god experience that exceeded their expectations .
 Assisted with managing the sales and service and operational functions of a multi brand retail store
 Creating and implemented programs to drive success in sales, service and operations
 Managed customer relationships in a manner consistent with the store objectives for retention, profitability and risk
 Communicated clearly with individuals at all organizational levels
CO-MANAGER | CASUAL CORNER RETAIL STORE February 1999 – May 2005
 Responsible for sales, service andoperationalfunctions of a multi brandretailstore
 Assistedwith staffing, scheduling, training, performance appraisals, salaryrecommendations andexecution of the store
discipline program when appropriate
 Createdandimplementedmarketing programs including weekly sales meetings
 Organized, maintainedandmonitoredthe store’s presentation that supportedthe brandconsistency
J A M E T W . M A R T I N
Cell: (214) 674 –2533
Jametkj@aol.com

2. EDUCATION
Texas Woman’s University •Denton, TX
B.S • Merchandising • May 2001
COMPUTER SKILLS
Microsoft Suite: Basics Word | Excel
References Available Upon Request
J A M E T W . M A R T I N Page 2