Mark Tyberg has over 7 years of experience in retail operations and sales management. He has consistently increased sales year over year in his roles at AT&T Mobility by 15% in 4 different locations through proven sales and employee development strategies. As a retail leader, he critically evaluates operational costs to maximize store profitability, develops customer service programs, and coaches employees to achieve their goals. He has hired and supervised over 90 employees during his career.

1. Mark Tyberg
1201 Ford St. Geneva, IL 60134
630-687-2826 ~ marktyberg@yahoo.com
RETAIL | OPERATIONS | SALES MANAGER
Client-driven, quality-focused retail manager with proven track record of top performance
Retail leader with over seven years of experience and a profound expertise in every aspect of store management.
Critically evaluates and minimizes operational costs in context of store profitability. Develops new and innovative
customer service programs for entire staff. Coaches every employee toward individual goals and personal
development. Establishes retail environment that encourages positive customer experience and promotes realization
of sales targets.
Core Knowledge and Skills
Retail Merchandising, Recruitment & Retention, Operations
Store Planning & Design, Team Leadership, Coaching and Mentoring
Profit and Loss, Loss Prevention, Personnel Training and Development
PROFESSIONAL EXPERIENCE
AT&T Mobility, Chicago, IL 2009– Current
Store Manager, OperationsManager, SalesManager
Manage every aspect of store operations.Train and develop store staff in customer service techniques and sales.
Direct large store team to create a sales environment that consistently meets expected sales goals and reduces
operating costs.Manage team of 20 including hourly employees, device support specialists, and two assistant
managers. Manage service and product distributorship to exceptional profitability by designing customer-focused
promotions and sales techniques.Direct inventory control, sales forecasting,personnel management, and cost
containment for location.
 Increased sales 15% year over year for the last 3 years in 4 different locations through a proven sales
prescription and employee development plan
 Hired, supervised,and performance reviewed 90 employees with 37 of those employees being promoted
within the company
 Increased profitability in each location by growing the business and controlling costs
US Cellular, Darien, IL 2007– 2009
Retail sales consultant,Assistant Manager
 Lead the market in sales as a customer focused sales representative
 Hired, supervised and performance reviewed 12 staff employees and helped them develop sales and
customer service plans
RadioShack, Woodridge, IL 2006– 2007
Retail sales consultant,Store Manager
 Hired, supervised and performance reviewed 20 staff employees in 3 locations and helped them develop
sales and customer service plan. Was a President Award winner for top 5% salesperson in the company
Education: Bachelors of Science degree in Business from Crown College 2006.